Jobs at Department of Internal Affairs (NZ) (Now Hiring) — 8 open

About Us | Mō mātou    

The Regulatory and Identity Services Taituarā branch shapes and delivers systems and services that touch almost every New Zealander. Through trusted services such as Passports, Citizenship, and Births, Deaths and Marriages, our diverse team works across Aotearoa and internationally at the intersection of innovation and integrity, protecting identity, supporting belonging, and making a real difference to people’s lives. 

The role | Te tūnga  

As a Life and Identity Services Officer (LISO), you play a vital role in enabling people to access trusted identity and life event services, including Passports, Citizenship, and Births, Deaths and Marriages. You will engage with customers through a range of channels, Contact Centre, frontline services and assessment-based, providing clear advice, carefully assessing applications, and making sound decisions within legislative and policy frameworks.

Working as part of a collaborative team based in Auckland, you will balance customer care with accuracy, risk awareness and timeliness. You will support equitable access to services, assist customers to use digital channels, and apply professional judgement in complex or sensitive cases.

What you bring | Nōu te rourou

• Experience in a customer-focused or service delivery environment, with the ability to manage complex or sensitive interactions 
• Strong attention to detail, with a demonstrated ability to meet quality, consistency, and timeliness standards 
• Confidence applying sound judgement when assessing information and making decisions 
• Clear and effective communication skills, both written and verbal, with diverse stakeholders 
• Digital confidence, including the ability to use core systems and support customers to transact in an increasingly online environment 
• A collaborative, adaptable mindset, with a willingness to learn and contribute positively to team culture and continuous improvement

For you | Mōu 

At the Department of Internal Affairs, we are committed to offering a collaborative and innovative culture where your perspective and ideas will be welcomed. We want our people to thrive within a culture of best practice, while being able to set and achieve goals and being encouraged to challenge the status quo.  

To learn more about the diverse, important mahi we do at the Department and see why we're a great place to work check out our website The Department of Internal Affairs Te Tari Taiwhenua - dia.govt.nz 

Benefits - About Internal Affairs - Careers with us - Benefits - dia.govt.nz 

The salary range for this role is $62,947 – $78,334. Starting salaries are typically offered at the starting range of this role, depending on skills and experience.

To review the full job description, please click here.

How to apply | Me pēhea te tuku tono 

We are unable to accept applications via email. Please click the apply button to submit your application. 

We're committed to ensuring our application process is accessible to everyone. Please let us know if there is any support, we can provide to ensure the process is accessible to you.  

Applications for this role close 5pm, Thursday 9th July 2026. Please also note that you must have New Zealand Citizenship to be considered for this role. 

If you have any questions, please email, Stacey Rasmussen [email protected] or Dwyane Cooper [email protected]