Denver, Colorado, United States · On-site
$22/hr–$31/hr
We are recruiting for a mission-driven IT Support Specialist I to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’…
Skills: IT support, Hardware troubleshooting, Software support, Customer service, Help desk
Denver, Colorado, United States · On-site
$31/hr–$45/hr
We are recruiting for a mission-driven LPN Licensed Practical Nurse- Correctional Care NIGHTS to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s somethi…
Skills: Patient care, Medication administration, Phlebotomy, Triage, Critical thinking
Denver, Colorado, United States · On-site
$38/hr–$59/hr
We are recruiting for a mission-driven Charge Nurse - Webb Primary Care Clinic to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live ever…
Skills: Nursing, Clinical supervision, Patient assessment, Medication administration, Patient education
Denver, Colorado, United States · Hybrid
$79k–$119k/yr
We are recruiting for a mission-driven Business Intelligence Specialty Analyst - Denver Health Medical Plan (Must Live in Colorado. Weekly On Site Requirement) to join our team! We're with you for life’s journey. At Denv…
Skills: Business intelligence, SQL, SSIS, SSAS, SSRS
Denver, Colorado, United States · On-site
$21/hr–$25/hr
We are recruiting for a mission-driven Technician, Telemetry to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s …
Skills: Telemetry monitoring, Cardiac rhythm analysis, Patient monitoring, Communication, Problem solving
Denver, Colorado, United States · On-site
We are recruiting for a mission-driven Medical Lab Scientist, Apprentice to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day,…
Skills: Laboratory testing, Quality control, Specimen analysis, Troubleshooting, Regulatory compliance
Denver, Colorado, United States · On-site
$36/hr–$57/hr
We are recruiting for a mission-driven Registered Nurse (RN) - SANE - PRN/On Call to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live e…
Skills: Registered nursing, SANE certification, Patient assessment, Vital signs monitoring, Patient care planning
Denver, Colorado, United States · On-site
$82k–$127k/yr
We are recruiting for a mission-driven Communications Specialist III to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for…
Skills: Communication strategy, Content development, Editorial planning, Copyediting, Proofreading
Denver, Colorado, United States · On-site
$36/hr–$57/hr
We are recruiting for a mission-driven Registered Nurse (RN) - Integrated Medical and Psychiatric Care Unit - Nights to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we …
Skills: Registered nursing, Psychiatric care, Medical care, Patient assessment, Vital signs monitoring
Denver, Colorado, United States · On-site
$43/hr–$67/hr
We are recruiting for a mission-driven Coordinator, Nursing Administration to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every da…
Skills: Nursing administration, Patient flow management, Clinical staffing, Crisis intervention, Regulatory compliance
Denver, Colorado, United States · On-site
$21/hr–$25/hr
We are recruiting for a mission-driven Certified Nursing Assistant (CNA) - Integrated Medical and Psychiatric Care Unit (IMAP) - Nights to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t…
Skills: Patient care, Vital signs monitoring, Infection control, Therapeutic communication, De-escalation strategies
Denver, Colorado, United States · On-site
$21/hr–$28/hr
We are recruiting for a mission-driven Lead Cook - Food and Nutrition Services to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live ever…
Skills: Food preparation, Supervisory principles, HACCP guidelines, Sanitation standards, Menu planning
Denver, Colorado, United States · On-site
$43/hr–$67/hr
We are recruiting for a mission-driven Coordinator, Nursing Administration to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every da…
Skills: Nursing administration, Patient flow management, Clinical staffing, Crisis intervention, Regulatory compliance
Denver, Colorado, United States · On-site
$22/hr–$31/hr
We are recruiting for a mission-driven Supply Technician - Operating Room to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day…
Skills: Inventory management, Supply chain, Warehouse operations, Stock auditing, Inventory control
Denver, Colorado, United States · On-site
$21/hr–$25/hr
We are recruiting for a mission-driven Release of Information Specialist - Correctional Care to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s somethin…
Skills: Medical records management, Release of information, HIPAA compliance, Auditing, Data entry
Denver, Colorado, United States · On-site
$87k–$102k/yr
We are recruiting for a mission-driven LCSW/LPC - ACS/School Based to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for l…
Skills: Behavioral health, Clinical assessment, Crisis intervention, Motivational interviewing, Case management
Denver, Colorado, United States · On-site
$36/hr–$57/hr
We are recruiting for a mission-driven Registered Nurse (RN) - Integrated Medical and Psychiatric Care Unit - Nights to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we …
Skills: Registered nursing, Psychiatric care, Medical care, Patient assessment, Vital signs monitoring
Denver, Colorado, United States · On-site
$21/hr–$26/hr
We are recruiting for a mission-driven Medical Assistant (MA) - Westside PRN to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every …
Skills: Vital signs, Phlebotomy, Medication administration, Aseptic techniques, Sterile techniques
Denver, Colorado, United States · On-site
$36/hr–$57/hr
We are recruiting for a mission-driven Registered Nurse (RN) - Integrated Medical and Psychiatric Care Unit (IMAP) - Part-Time - Nights to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t…
Skills: Registered nursing, Psychiatric care, Medical-surgical nursing, Patient assessment, Critical thinking
Denver, Colorado, United States · On-site
$82k–$127k/yr
We are recruiting for a mission-driven Supervisor, Infectious Disease Laboratory to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live ev…
Skills: Laboratory operations, Regulatory compliance, Quality control, Quality assurance, Staff supervision
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Provide basic IT hardware and software support for staff via phone, email, and in-person interactions. Manage support tickets, troubleshoot technical issues, and escalate unresolved problems to the appropriate teams.
Requires a High School Diploma or GED and at least 2 years of experience in customer service or hospitality. Experience in a Help Desk or healthcare environment is preferred.
We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey.
Respect | Belonging | Accountability | Transparency
Job Summary
Under close supervision, this position provides basic IT hardware and software support for Denver Health staff over the phone, via email, and in person. Supported hardware includes desktop computers and peripherals, laptops, multifunction printer/copy/fax machines, etc. Supported applications includes Epic (electronic health record), the Epic MyChart patient portal (patient account support), Microsoft Windows and Office products, and various other business and clinical applications. This position requires 24x7x365 coverage, requiring employees to be flexible with work hours. Rotation of shifts can include days, evenings, weekends, and overnights to meet business needs.
Essential Functions:
Answer inbound customer phone calls, emails, and portal requests (approximately 60 per day) (20%)
Troubleshoot issues remotely using various remote access applications (10%)
Provide on-site troubleshooting and support for customers (10%)
Escalate unresolved issues to next level support teams when necessary (10%)
Create and manage support tickets in our ITSM system (10%)
Effectively interact with customers while maintaining professionalism (10%)
Identify improvement opportunities (10%)
Meet daily, weekly, and monthly key performance indicators (KPIs) (10%)
Respond to alerts, pages, and other notifications within the expected time frame (10%)
Education:
High School Diploma or GED required.
Work Experience:
2 years experience in a fast-paced customer service or hospitality environment required.
1 year in a Help Desk, Service Desk, or equivalent environment preferred.
1 year in Healthcare preferred.
Knowledge, Skills and Abilities:
Ability to type 40 words per minute
World Class Customer Service Skills
Professional and effective communications skills (verbal, written, and listening)
Ability to actively listen to customers while typing
Ability to adapt to frequent changes with a positive attitude
Attention to details
Ability to handle difficult situations and users with successful outcomes
Ability to communicate technical issues to non-technical customers
Ability to achieve daily / weekly / monthly expectations
Excellent analytical and problems solving skills
Ability to multi-task, prioritize and organize multiple tasks concurrently while meeting deadlines
Ability to work independently and as part of a team in a customer-driven, fast-paced environment
Windows 10
Microsoft Office 365 and client support
Epic EMR platform
Basic hardware support – mice, keyboards, monitors, scanners, and printers
iOS and Android
At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.
Here is a small list of our benefit programs:
About Denver Health
Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.
As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.
Visit our careers page at https://den.health/careers. We're hiring for a variety of positions!
Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 547-bed acute care medical center, Denver’s 911 emergency medical response system, 9 family health centers, 19 school-based health centers, the Rocky Mountain Poison and Drug Center, Public Health Institute at Denver Health and The Denver Health Foundation. As Colorado’s primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year. Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE). “Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an equal opportunity employer of all individuals, including women, minorities, protected veterans and individuals with disabilities.” Visit the Denver Health CAREER CENTER: http://www.denverhealth.org/about-us/career-center
Offices: 777 Bannock St., Denver, CO 80203, US
Visit our careers page at https://den.health/careers. We're hiring for a variety of positions!
Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 547-bed acute care medical center, Denver’s 911 emergency medical response system, 9 family health centers, 19 school-based health centers, the Rocky Mountain Poison and Drug Center, Public Health Institute at Denver Health and The Denver Health Foundation. As Colorado’s primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year. Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE). “Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an equal opportunity employer of all individuals, including women, minorities, protected veterans and individuals with disabilities.” Visit the Denver Health CAREER CENTER: http://www.denverhealth.org/about-us/career-center
Offices: 777 Bannock St., Denver, CO 80203, US
