Dengage is a Customer Experience Data Platform (CXDP) and omnichannel marketing automation solution. We help brands unify customer data, generate actionable insights, and orchestrate personalized experiences across email…
D•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an …
CX Solutions Manager - Brazil (Technical Account Manager)
Siuna, North Caribbean Coast, Nicaragua · On-site
Mid level
D.Engage is a leading SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an enviro…
Skills: Account Management, Technical Project Management, SQL, Javascript, HTML
D•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an …
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Full-time
Professional Development, Career Growth, Comprehensive Benefits Package
Posted 4d ago
Apply by Jul 24
~40 hrs/week
Responsibilities
Act as the technical lead during the sales cycle, owning the technical win through discovery, solution design, and PoCs. Lead technical responses for RFPs and manage security and compliance reviews for enterprise clients in regulated industries.
Requirements
Requires 5+ years of experience in Pre-Sales or Solutions Architecture within SaaS, specifically in MarTech or CRM. Must possess strong SQL skills and a deep understanding of APIs, messaging ecosystems, and enterprise security frameworks.
Full job description
Dengage is a Customer Experience Data Platform (CXDP) and omnichannel marketing automation solution. We help brands unify customer data, generate actionable insights, and orchestrate personalized experiences across email, SMS, WhatsApp, RCS, push, web, and in-app channels. We serve enterprise clients across banking, telecom, retail, and the public sector in Europe, MENA, LATAM and South Asia, and we are growing fast.
The Role
You will be the technical backbone of our sales cycle. Working alongside Account Executives, you will own the technical win: discovery, solution design, demos, proofs of concept (PoCs), RFP responses, and security reviews. Our deals involve regulated enterprises with real integration complexity, including core banking systems, data warehouses, SMS aggregators, and strict compliance requirements. You need to be credible in front of a CMO and a security architect in the same meeting.
This is not a demo-script role. You will design architectures, write SQL against real data, defend our platform in technical evaluations, and shape how Dengage wins in the region.
Key Responsibilities
Technical ownership of the sales cycle: Partner with Account Executives as the lead technical resource from the first discovery call to contract signature.
Discovery and needs analysis: Run deep-dive sessions to map prospects' business objectives, marketing maturity, data architecture, and existing stack (CDP, CRM, data warehouse, CPaaS providers).
Solution design: Architect tailored solutions on the Dengage platform covering data ingestion, segmentation, journey orchestration, and channel delivery, with clear ROI framing.
Demos and PoCs: Build, maintain, and present customized demo environments and proof-of-concept implementations against prospect use cases. You own the sandbox environment with realistic data, working journeys, and polished scenarios.
RFP and RFI leadership: Own technical responses for RFPs and RFIs, including compliance matrices, architecture diagrams, and integration specifications.
Security and compliance reviews: Lead responses to security questionnaires and handle data residency, deployment models (cloud, on-prem, hybrid), and regulatory questions from IT and InfoSec teams, particularly in banking and government.
Technical objection handling: Address integration, performance, deliverability, and architecture concerns directly and confidently.
Handover and feedback loops: Ensure clean transitions from Sales to Implementation and Customer Success. Feed market and competitive intelligence back to the Product team.
Requirements
5+ years in Pre-Sales, Solutions Architecture, or Sales Engineering in SaaS. MarTech, CDP, CRM, or marketing automation experience is strongly preferred.
Working SQL skills. You will use SQL for segmentation logic, data validation, and demo preparation. This is tested in our interview process.
Solid understanding of REST APIs, webhooks, batch data transfer, and database concepts.
Familiarity with the messaging ecosystem: SMS aggregators and CPaaS providers, WhatsApp Business API, RCS, and email deliverability fundamentals (SPF, DKIM, DMARC, sender reputation).
Understanding of mobile and web SDK integration models for iOS, Android, and web push.
Experience selling into or supporting regulated industries like banking, insurance, telecom, and government, including security questionnaires and compliance discussions.
Proven ability to translate technical capability into clear business value for C-level audiences.
Exceptional presentation and written communication skills.
Willingness to work flexibly across time zones with teams and clients in MENA, Europe, and the UK, with occasional regional travel.
Preferred Qualifications
Hands-on experience with a CDP or marketing automation platform (such as Dengage, Braze, Insider, MoEngage, CleverTap, or Salesforce Marketing Cloud).
Experience with data warehouse integrations like Snowflake, BigQuery, or on-prem SQL environments.
Familiarity with ISO 27001, SOC 2, and data protection frameworks relevant to enterprise procurement.
Benefits
Growth Opportunities: Access to professional development and career growth within a rapidly expanding SaaS company.
Collaborative Culture: Work in a supportive and innovative environment where your contributions are valued.
Competitive Benefits: Enjoy a comprehensive benefits package.
Note: Resume in English language will be acceptable only.
D•Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Related keywords
CXDPOmnichannel MarketingSaaSCDPCRMSQLREST APIsWebhooksSMS AggregatorsCPaaSWhatsApp Business APIRCSSPFDKIMDMARCSDK
The only REAL Customer Experience Data Platform that transforms ALL your data into 1:1 personalized campaigns.
Industry
Software Development
Company size
51-200 employees
Founded
2018
Headquarters
London, London
LinkedIn followers
34,409
Transform your data into meaningful customer experiences at the moments that matter most.
Our Customer Experience Data Platform (CXDP) empowers marketers to deliver personalized, data-driven 1:1 engagement across every channel. The platform activates your data where it lives, powers AI-driven personalization, and executes through fully native channels. Cloud or on-premise, it adapts to your needs, providing a clear, seamless journey from data to revenue.
Global Trust. Measurable Results.
We’re trusted by more than 200+ of the world's best brands in over 30 countries across Europe, MENA, LATAM and Asia.
Brands such as Turkish Airlines, Acerto, Vodafone, Unilever, Toyota, BYD, Yves Rocher, Enterprise, Lexus, İş Bankası, and UBL trust us to connect data, personalize engagement, and achieve measurable results.
Our Capabilities.
D·engage gives you full control to build and activate campaigns instantly, powered by real-time segmentation and true 360° customer visibility.
We remove complexity by unifying all your customer data, insights, and actions in one platform.
1. True Data Foundation: the industries leading CDP
Our data-first foundation powers everything we do. D·engage unifies every online and offline data point into a single, always up-to-date customer view.
2. Realtime, 1:1 Personalization: the Channels
Every channel in D·engage is built natively, allowing seamless, real-time engagement across every touchpoint - Email, SMS, WhatsApp, mobile push, web push, and on-site messaging.
3. AI-Driven Intelligence: Zeki AI
Our Predictive AI - Zeki - anticipates customer behavior, recommends optimal next actions, and makes hyper-personalization smarter at every step. This ensures your campaigns are always intentional and profitable. Predictive AI (Zeki AI) that anticipates behaviors and optimizes campaigns in real time.
#CustomerExperience #MarketingAutomation
Offices: 105-111 Euston Street, London, London NW1 2EW, GB · 7/9 Khlebozavodsky proezd, Moscow, Nargony District 115230, RU · Kelaynak Sokak 1, Beşiktaş, Istanbul 34340, TR · Singapore, SG · Sao Paulo, BR
SaaSCustomer InsightsCustomer Data PlatformOmnichannel MarketingMobile MarketingPersonalized Customer EngagementMarketing AutomationOn-premiseSegmentationContent Personalization
The only REAL Customer Experience Data Platform that transforms ALL your data into 1:1 personalized campaigns.
Industry
Software Development
Company size
51-200 employees
Founded
2018
Headquarters
London, London
LinkedIn followers
34,409
Transform your data into meaningful customer experiences at the moments that matter most.
Our Customer Experience Data Platform (CXDP) empowers marketers to deliver personalized, data-driven 1:1 engagement across every channel. The platform activates your data where it lives, powers AI-driven personalization, and executes through fully native channels. Cloud or on-premise, it adapts to your needs, providing a clear, seamless journey from data to revenue.
Global Trust. Measurable Results.
We’re trusted by more than 200+ of the world's best brands in over 30 countries across Europe, MENA, LATAM and Asia.
Brands such as Turkish Airlines, Acerto, Vodafone, Unilever, Toyota, BYD, Yves Rocher, Enterprise, Lexus, İş Bankası, and UBL trust us to connect data, personalize engagement, and achieve measurable results.
Our Capabilities.
D·engage gives you full control to build and activate campaigns instantly, powered by real-time segmentation and true 360° customer visibility.
We remove complexity by unifying all your customer data, insights, and actions in one platform.
1. True Data Foundation: the industries leading CDP
Our data-first foundation powers everything we do. D·engage unifies every online and offline data point into a single, always up-to-date customer view.
2. Realtime, 1:1 Personalization: the Channels
Every channel in D·engage is built natively, allowing seamless, real-time engagement across every touchpoint - Email, SMS, WhatsApp, mobile push, web push, and on-site messaging.
3. AI-Driven Intelligence: Zeki AI
Our Predictive AI - Zeki - anticipates customer behavior, recommends optimal next actions, and makes hyper-personalization smarter at every step. This ensures your campaigns are always intentional and profitable. Predictive AI (Zeki AI) that anticipates behaviors and optimizes campaigns in real time.
#CustomerExperience #MarketingAutomation
Offices: 105-111 Euston Street, London, London NW1 2EW, GB · 7/9 Khlebozavodsky proezd, Moscow, Nargony District 115230, RU · Kelaynak Sokak 1, Beşiktaş, Istanbul 34340, TR · Singapore, SG · Sao Paulo, BR
SaaSCustomer InsightsCustomer Data PlatformOmnichannel MarketingMobile MarketingPersonalized Customer EngagementMarketing AutomationOn-premiseSegmentationContent Personalization