Member Engagement Sales & Service Advisor - West Bend WI - September 14th Start
West Bend, Wisconsin, United States · Hybrid
Mid level
Member Engagement Sales and Service Advisor - West Bend, WI Delta Defense® / U.S. Concealed Carry Association (USCCA®) Do Work That Matters. One Member at a Time. If you’re looking for work where conversati…
Skills: Sales, Customer service, Communication, Active listening, Empathy
Fulfillment Associate - First Shift $19.50/hour, Monday through Friday, Full Time
West Bend, Wisconsin, United States · On-site
Entry level
Fulfillment Associate - First Shift $19.50/hour This work is an on-site role, based at our beautiful company headquarters in West Bend, WI. Done feeling invisible working in a giant warehouse that feels endless? Are you …
Skills: Warehouse technology, Order picking, Packing, Shipping, Inventory management
Service Design Lead Join an award-winning, mission-driven team at Delta Defense - one of Newsweek’s Top 100 America’s Most Loved Workplaces. We provide Marketing, Operations and Customer Service for the U.S. …
Skills: Service design, Contact center operations, Process redesign, Operational excellence, Strategic planning
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Part-Time Account Executive - Outside Sales - Los Angeles, CA
Los Angeles, California, United States · On-site
Entry level
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Part Time Account Executive - Outside Sales - Memphis, TN
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Member Engagement Sales & Service Advisor - West Bend WI - August 17th Start
West Bend, Wisconsin, United States · Hybrid
Mid level
Member Engagement Sales and Service Advisor - West Bend, WI Delta Defense® / U.S. Concealed Carry Association (USCCA®) This Is A Calling. Not A Call Center Job. If you’re hunting for a paycheck and a phone …
Skills: Sales, Customer Service, Phone Communication, Written Communication, Empathy
ORGANIZATIONAL LIFE COACH Because our people deserve someone who gives a shit. West Bend, WI * Full-Time * People & Culture * License Required At Delta Defense, we expect a lot from our team. That's not a warning -- it's…
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Full-time
high school, associate degree
Medical insurance, Dental insurance, Vision insurance, HSA, FSA, Life insurance
Posted 3h ago
~40 hrs/week
Responsibilities
You will connect with members and prospects across multiple channels to build trust and provide consultative sales and service. The role involves prescribing the right solutions for members while maintaining high standards of service and performance.
Requirements
Candidates must have prior sales and customer service experience along with strong communication skills and a high school diploma. A Property & Casualty license is required, for which paid training is provided.
Full job description
Member Engagement Sales and Service Advisor - West Bend, WI
Delta Defense® / U.S. Concealed Carry Association (USCCA®)
Do Work That Matters. One Member at a Time.
If you’re looking for work where conversations have purpose, relationships matter, and your guidance can genuinely help someone, keep reading.
We’re Delta Defense — the private company behind the marketing, operations, and customer service for the USCCA. We safeguard life, freedom, and finances for responsible American gun owners. That member's trust is earned one conversation at a time.
Headquarters based: This role is based at our West Bend, WI headquarters, where our team comes together to serve members, build trust, and stand watch. Hybrid work is available, with three in-office days each week. Relocation assistance is not provided for this role.
Members First. Mission Always.
Inside Delta Defense, we call ourselves Sheepdogs. Not because we’re aggressive, but because we stand watch. We protect courageously. We build trust and connection in every member interaction. We don’t rush members through a transaction. We help them move forward.
We offer connection to a community of people who know they cannot take life and liberty for granted. We want our members to grow the same way we do, so we are obsessed with understanding them, forging ever-deeper connections, and helping them find the determination they need to build a better, safer life. If that belief system lands with you, keep reading.
This is a high-volume, performance-driven environment where you’ll balance exceptional member service with consultative sales and measurable goals.
Great advisors here do not sound scripted. They sound like:
A friend giving advice at the kitchen table.
A mom walking someone gently through confusing information.
A counselor meeting a member as a human first.
A coach bringing unmatched energy.
The calm, confident uncle you actually take advice from.
A protector making sure someone does not lose money to fraud.
The best advisors slow down, discover what matters, build trust, and prescribe the next step. We do not move members through a queue. We move them forward. Our advisors guide with confidence because the solution has to fit the person, not just the problem.
What You’ll Do
Connect with USCCA members and prospects across phone, chat, social media, and SMS.
Build trust that makes people feel known, heard, and protected.
Prescribe the next right step through education, honest guidance, and “find needs, fill needs” sales.
Support account updates, payments, purchases, and membership needs.
Stand with members considering non-renewal and help them find the right path.
Deliver the kind of experience members tell their friends about.
Demonstrate the Core Values & Beliefs of Delta Defense.
What We Offer
Starting pay: $21.00/hour, with commission eligibility. Shift premium based on days and hours worked.
23 days of Personal Time Off, 8 company holidays, and paid day of Volunteer Service annually
Advisors may be scheduled to work Company-recognized holidays based on their assigned shift and business needs. If you work a Company-recognized holiday, you'll receive premium holiday pay, including 1.5x your regular hourly rate for hours worked, plus applicable holiday pay.
This is not an entry-level role. Experience matters — but conviction matters more. You bring:
Sales and customer service experience.
Strong phone and written communication skills.
Patience, empathy, and real listening. The curiosity to ask better questions.
Confidence prescribing a next step, not just presenting options.
Comfort with software applications, systems, and digital communication.
A pull toward the mission of responsible self-defense.
The courage to stand watch when the conversation gets hard.
High School diploma or equivalent required. Associate’s degree or higher preferred. Producer Property & Casualty License required; paid training provided. Self-defense knowledge, training, and familiarity with firearms is preferred, but not necessary.
Training & Schedule - Now hiring for a September 14th start:
Start strong with a paid, required training program designed to help you build confidence, understand our members, and succeed in your role.
For your first 8 weeks, training is held Monday through Friday, 8:00 a.m. - 4:30 p.m. CDT.
After the initial 8 weeks, you’ll spend 4 additional weeks training on your assigned shift.
Full availability during the 90-day training period is required so you can get the coaching, practice, and support needed to serve our members well.
Now hiring full-time, 40 hours/week, for one of these schedules:
Tuesday – Saturday, 6:00 a.m. – 2:30 p.m. Central Time
Sunday – Thursday, 6:00 a.m. – 2:30 p.m. Central Time
Benefits information can be reviewed and applications accepted at: Delta Defense Careers
Please check your email after submitting your application. To advance in the hiring process, you must complete the requested online assessment. We look forward to reviewing your application.
The private company that provides Marketing, Operations & Customer Care for the U.S. Concealed Carry Association.
Industry
Consumer Services
Company size
501-1,000 employees
Founded
2003
Headquarters
West Bend, WI
LinkedIn followers
23,624
Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Care for the U.S. Concealed Carry Association. The USCCA helps responsible Americans avoid danger, save lives and keep their families safe.
We're one of the fastest-growing companies in America and a favorite workplace in SE Wisconsin.
* Milwaukee Business Journal “Best Place to Work” award 6 years in a row!
* Named on Inc. 5000 “Fastest Growing Private Companies” list 11 years in a row!
* Milwaukee Journal Sentinel “Top Workplace” award 7 years in a row!
* Top Workplaces USA award in 2022!
We are a fun, fast-paced and rewarding place to work and grow!
Delta Defense LLC is a growing team of innovative, hard-working, fun-loving people who embrace our mission and our culture.
Offices: 1000 Freedom Way, West Bend, WI 53095, US
TrainingConsultingMarketingFinancial ServicesCustomer Service
The private company that provides Marketing, Operations & Customer Care for the U.S. Concealed Carry Association.
Industry
Consumer Services
Company size
501-1,000 employees
Founded
2003
Headquarters
West Bend, WI
LinkedIn followers
23,624
Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Care for the U.S. Concealed Carry Association. The USCCA helps responsible Americans avoid danger, save lives and keep their families safe.
We're one of the fastest-growing companies in America and a favorite workplace in SE Wisconsin.
* Milwaukee Business Journal “Best Place to Work” award 6 years in a row!
* Named on Inc. 5000 “Fastest Growing Private Companies” list 11 years in a row!
* Milwaukee Journal Sentinel “Top Workplace” award 7 years in a row!
* Top Workplaces USA award in 2022!
We are a fun, fast-paced and rewarding place to work and grow!
Delta Defense LLC is a growing team of innovative, hard-working, fun-loving people who embrace our mission and our culture.
Offices: 1000 Freedom Way, West Bend, WI 53095, US
TrainingConsultingMarketingFinancial ServicesCustomer Service