Lake Mary, Florida, United States · On-site
AI Dispatch StrategistDepartment: Residential Operations Reports To: Manager, Performance & Compliance Position Summary The AI Dispatch Strategist is responsible for overseeing and optimizing the company's AI-powered dis…
Skills: AI Dispatch Optimization, Data Analysis, Scheduling, Logistics Management, Operational Decision Making
Vero Beach, Florida, United States · On-site
$30/hr–$35/hr
DEL-AIR Heating, Air Conditioning, Electrical, and Plumbing is the largest Residential HVAC Company in Central Florida. We are a rapidly growing industry leader with several locations serving Central Florida - Clermont, …
Skills: Electrical Troubleshooting, Blueprint Reading, Wiring Installation, Lighting Systems, Electrical Component Inspection
Edgewater, Florida, United States · On-site
$25/hr–$35/hr
DEL-AIR Heating, Air Conditioning, and Refrigeration, Inc. is a growing industry leader with seven locations serving Central Florida - Clermont, Davenport, Tampa, Jacksonville, Melbourne, Sanford (headquarters), and Sara…
Skills: HVAC Installation, Field Supervision, Employee Management, Budget Analysis, Customer Service
Edgewater, Florida, United States · On-site
$70k–$90k/yr
🔥 Ready to Lead the Coolest Team in Central Florida? 🔧 Del-Air is Hiring an HVAC Service Manager! Are you a leader who thrives on keeping things running like a well-oiled (and well-cooled) machine? Do you know your way…
Skills: Leadership, Communication, Problem Solving, Organization, Analytical Thinking
Sanford, Florida, United States · On-site
$80k–$90k/yr
🔥 Ready to Lead the Coolest Team in Central Florida? 🔧 Del-Air is Hiring an HVAC Service Manager! Are you a leader who thrives on keeping things running like a well-oiled (and well-cooled) machine? Do you know your way…
Skills: Leadership, Communication, Problem Solving, Organizational Skills, Analytical Thinking
Edgewater, Florida, United States · On-site
DEL-AIR Heating, Air Conditioning, and Refrigeration is a rapidly growing industry leader with seven locations serving Central Florida - Clermont, Davenport, Jacksonville, Melbourne, Sanford (headquarters), Sarasota, and…
Skills: HVAC Management, Workflow Optimization, Capacity Forecasting, Employee Training, Customer Service
Davenport, Florida, United States · On-site
DEL-AIR is a growing industry leader seeking Technicians to service areas in Port St. Lucie, Daytona, and Davenport. Primary Responsibilities: Performing RNC Service Tech on air conditioning units in residential homes fo…
Skills: HVAC Service, Brazing, Soldering, Duct Installation, Thermostat Calibration
Bradenton, Florida, United States · On-site
$30/hr–$40/hr
DEL-AIR Heating, Air Conditioning, and Refrigeration is a rapidly growing industry leader with seven locations serving Central Florida - Clermont, Davenport, Jacksonville, Melbourne, Sanford (headquarters), Sarasota, and…
Skills: HVAC Repair, Brazing, Soldering, Thermostat Calibration, Preventive Maintenance
Lake Mary, Florida, United States • On-site
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Oversee and optimize an AI-powered dispatch platform to maximize technician productivity and service capacity. Collaborate with leadership to manage the dispatch board and drive operational profitability and customer experience.
Requires strong analytical skills and the ability to work in a fast-paced, data-driven environment using AI technology. Experience with dispatch software and service operations is preferred.
Reports To: Manager, Performance & Compliance
The AI Dispatch Strategist is responsible for overseeing and optimizing the company's AI-powered dispatch platform to maximize technician productivity, service capacity, revenue opportunities, and customer experience. This role focuses on monitoring AI-generated assignments, validating dispatch decisions, identifying scheduling opportunities, and strategically managing the dispatch board to ensure efficient daily operations.
Rather than manually dispatching technicians, the AI Dispatch Strategist serves as the operational decision-maker—analyzing real-time data, anticipating changing conditions, and partnering with Center General Managers and field leadership to drive operational performance and profitability.
Monitor and optimize the AI dispatch board throughout the day.
Validate AI technician and Residential Sales Consultant (RSC) assignments for accuracy and efficiency.
Identify production gaps, scheduling conflicts, and capacity opportunities to maximize daily performance.
Prioritize same-day service opportunities and strategically adjust schedules when needed.
Ensure revenue opportunities are accurately identified and routed to the appropriate RSC.
Oversee AI-driven customer communications, escalating exceptions to the human support team when necessary.
Collaborate with Center General Managers and field leadership to support call count, productivity, profitability, and customer satisfaction goals.
Monitor operational trends and escalate technology or workflow issues to improve overall performance.
Maintain real-time awareness of technician availability, workload, and dispatch efficiency across assigned markets.
Strong analytical and problem-solving skills
Excellent organizational and time management abilities
High attention to detail
Ability to thrive in a fast-paced, data-driven environment
Comfortable working with AI technology and operational software
Experience with dispatch or scheduling software
Experience in AI-assisted operations
Knowledge of service operations, logistics, and performance metrics
Performance is measured by operational outcomes, including:
Technician productivity and utilization
Dispatch board efficiency
Schedule optimization
Revenue opportunity generation
AI assignment accuracy
Same-day service completion
Customer experience and first-call resolution
Monthly call count and profitability performance
This is an exciting opportunity to work at the intersection of AI, logistics, and operations, helping shape the future of residential service delivery. If you enjoy solving complex operational challenges, making strategic decisions based on data, and driving business performance through technology, we'd love to hear from you.
Florida's premier plumbing, air conditioning, heating and electrical company.
Since 1983, Del-Air has established itself as one of Central Florida’s leading Plumbing, Electrical, and HVAC providers. At Del-Air our team of expert technicians offer honest, fast, and reliable services our clients can count on to be done right the first time. Our success is built on the dedication of our team, and we take pride in fostering a work environment that values teamwork, growth, and excellence. We invest in our employees with continuous training, career advancement opportunities, and a supportive culture.
Offices: 1000 Business Center Dr, Lake Mary, FL 32746, US · 19600 US-27, Clermont, Florida 34715, US · 503 Sunport Ln, Orlando, Florida 32809, US · 630 Aero Ln, Sanford, Florida 32771, US · 6216 28th St E, Bradenton, Florida 34203, US
Florida's premier plumbing, air conditioning, heating and electrical company.
Since 1983, Del-Air has established itself as one of Central Florida’s leading Plumbing, Electrical, and HVAC providers. At Del-Air our team of expert technicians offer honest, fast, and reliable services our clients can count on to be done right the first time. Our success is built on the dedication of our team, and we take pride in fostering a work environment that values teamwork, growth, and excellence. We invest in our employees with continuous training, career advancement opportunities, and a supportive culture.
Offices: 1000 Business Center Dr, Lake Mary, FL 32746, US · 19600 US-27, Clermont, Florida 34715, US · 503 Sunport Ln, Orlando, Florida 32809, US · 630 Aero Ln, Sanford, Florida 32771, US · 6216 28th St E, Bradenton, Florida 34203, US
