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Charlotte, North Carolina, United States · On-site
Mid level
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Full-time
Medical insurance, Discounted dental benefits, Paid holidays, Paid Time Off, 401k, Employee scholarship program
Posted 9d ago
~40 hrs/week
Responsibilities
The Front Office Associate is responsible for welcoming guests, managing appointment schedules, and coordinating financial agreements. They also maintain an organized office environment and provide support to the dental team to ensure a positive patient experience.
Requirements
Candidates must possess a welcoming smile, a positive attitude, and exceptional communication skills. A passion for serving guests and the ability to engage effectively with patients are essential for this role.
Full job description
Front Office Associate - Join us and be part of a culture where your smile truly matters.
At Ideal Dental, we’re on a mission to revolutionize dental care—and we want you to be part of the journey! As one of North America's fastest-growing dental groups, we're driven by our vision to provide exceptional, comprehensive dental services all under one roof. Established in 2008, we’re proud to be clinician-founded and clinician-led, with a focus on patient-centered care and an unwavering commitment to innovation and growth.
Job Summary:
As a Front Office Associate at Ideal Dental, you will play a key role in delivering exceptional care and support to both our patients and dental team. You’ll be empowered with the training, tools, and resources to advance your career while making a real difference in the lives of those you serve. Every day, you’ll help create beautiful smiles and contribute to the health and well-being of the community.
Responsibilities
· Welcome guests with a warm, friendly, first impression as their go-to point of contact
· Deliver outstanding customer service and ensuing each guest has a positive experience
· Efficiently managing appointment confirmations and adjusting schedules to keep things running smoothly
· Coordinating financial agreements and ensuring clarity for guests
· Maintaining a clear, organized, and inviting office environment for both the guests and team members
· Assisting with other tasks as needed to support the office and team
What do you need to have to be a part of our team?
A welcoming smile and positive attitude that makes every guests feel at home
Exceptional communication and customer service skills to foster strong connections with guests
A passion for serving and engaging with guests, ensuring their needs are met with care
DeNovo Offices: New acquired offices may require travel.
Why You’ll Love It Here:
At Ideal Dental, we’re committed to helping you grow professionally, providing you with opportunities to expand your skills, work with cutting-edge technology, and make a lasting impact on your patients. If you’re passionate about dental care, thrive in a dynamic, supportive environment, and want to be part of a team that values both excellence and compassion, this is the place for you.
Medical insurance.
Discounted dental benefits for the employee, their spouse, and dependent children.
Paid holidays.
Paid Time Off (PTO).
401K.
Employee scholarship program.
At Ideal Dental, we’re dedicated to putting smiles on the faces of our guests and our team. We foster a supportive, positive environment where every team member can thrive, grow, and enjoy their work. Join us and be part of a culture where your smile truly matters
DECA Dental Group is a Dallas-based, clinician founded and clinician led, dental service organization that has been delivering high-quality dental care to patients since 2008. DECA is actively expanding its footprint coast-to-coast under the brand Ideal Dental. DECA’s culture is founded on a patient-centric model. The company is guided by its vision to be the premier provider of all dental services under one roof while being the first choice for dentists and staff seeking a partner for growth, innovation, and learning. To learn more, please visit decadental.com and myidealdental.com.
Offices: 12770 Merit Drive, Suite 850, Dallas, TX 75251, US
DECA Dental Group is a Dallas-based, clinician founded and clinician led, dental service organization that has been delivering high-quality dental care to patients since 2008. DECA is actively expanding its footprint coast-to-coast under the brand Ideal Dental. DECA’s culture is founded on a patient-centric model. The company is guided by its vision to be the premier provider of all dental services under one roof while being the first choice for dentists and staff seeking a partner for growth, innovation, and learning. To learn more, please visit decadental.com and myidealdental.com.
Offices: 12770 Merit Drive, Suite 850, Dallas, TX 75251, US