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Jobs at Daxko (Now Hiring) — 3 open

Daxko logoDaxko

Associate Customer Service Representative

Birmingham, Alabama, United States · Hybrid

Entry level$8M raised

About the role As an Associate Customer Service Representative, you're the first voice customers hear when they need help. You'll resolve questions, troubleshoot issues, and guide people through their accounts with clari…

Skills: Customer Service, Technical Troubleshooting, Written Communication, Verbal Communication, Problem Solving

Daxko logoDaxko

Manager, Content Marketing

Noida, Uttar Pradesh, India · Hybrid

Senior$8M raised

Daxko is looking for an experienced, strategic Manager of Content Marketing to lead the team responsible for getting our content in front of the right audiences — at the right time, on the right channels, in the right fo…

Skills: Content Marketing, Social Media Strategy, Team Leadership, Video Production Literacy, Performance Analytics

Daxko logoDaxko

Senior Marketing Operations Manager

United States · Remote OK

Senior$8M raised

This is a senior role for someone who thrives at the intersection of strategy and execution — someone who can architect complex systems, automate with precision, and think clearly about what the data is actually saying. …

Skills: HubSpot, Salesforce, Marketing Automation, MarTech Integration, B2B SaaS

Daxko logo

Associate Customer Service Representative

Daxko

Birmingham, Alabama, United States • Hybrid

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Entry level

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  • Full-time
  • Flexible Paid Time Off, Health Insurance, Dental Insurance, Vision Insurance, Monthly Fitness Reimbursement, 401(k) Matching
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

The role involves managing customer interactions across phone, email, and chat to resolve technical issues and account questions. Responsibilities include documenting cases in a ticketing system and collaborating with teammates to improve support metrics.

Requirements

Candidates should have up to two years of customer-facing experience and proficiency in English communication. A problem-solving mindset and comfort with fast-paced environments are required, with experience in Salesforce or PureCloud being a plus.

Full job description

About the role
As an Associate Customer Service Representative, you're the first voice customers hear when they need help. You'll resolve questions, troubleshoot issues, and guide people through their accounts with clarity and care. This role sits at the heart of the customer experience and is a strong foundation for a career in support.

What you'll do
  • Own customer interactions across phone, email, and chat from first contact to resolution
  • Troubleshoot technical issues and walk customers through solutions in a clear, step-by-step way
  • Resolve issues in a single interaction whenever possible, escalating the right cases at the right time
  • Document interactions and manage open cases accurately in our ticketing system
  • Contribute to team performance across metrics like First Response Time, Resolution Rate, and Customer Satisfaction
  • Partner with teammates to share knowledge and improve the support experience over time

What you'll bring
  • Clear, confident communication skills in both writing and conversation
  • A problem-solving mindset and a genuine interest in helping others
  • Comfort managing multiple priorities in a fast-moving environment
  • Up to two years of experience in a customer-facing role
  • Proficiency in spoken and written English

Nice to have
  • One or more years of customer or technical support experience
  • Familiarity with support metrics and how they connect to team goals
  • Experience with platforms like Salesforce or PureCloud

Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:

🏝 Flexible paid time off 
⚕️ Affordable health, dental, and vision insurance options
💪 Monthly fitness reimbursement
🤑 401(k) matching
🍼 New-Parent Paid Leave
👖 Casual work environments
🏡 Remote work

All your information will be kept confidential according to EEO guidelines.

#LI-Hybrid

Related keywords

Customer ServiceTechnical SupportSalesforcePureCloudFirst Response TimeResolution RateCustomer SatisfactionTicketing SystemCase ManagementTroubleshooting

About Daxko

LinkedInVisit site

Grow your good with proven solutions for the way nonprofits work.

Industry
Software Development
Company size
501-1,000 employees
Founded
1998
Headquarters
Birmingham, AL
LinkedIn followers
59,591
Total funding
$8M

Whether you’re managing a fitness club, leading a community center, or running a local boutique fitness studio, Daxko is there, powering 40% of fitness and wellness facilities nationwide. We're more than just technology; we're your partner in enhancing wellness experiences and operational efficiency wherever you lead. At Daxko, we believe in the transformative power of wellness and fitness to enrich lives and strengthen communities. Our mission is to empower fitness entrepreneurs, business leaders, and community champions by delivering seamless member experiences. Our purpose is your success. Together, we strive to power wellness worldwide, enabling health and wellness providers to enhance member journeys, achieve fitness goals, and foster healthier communities. - 19,000 fitness and wellness centers worldwide trust Daxko’s software solutions to optimize operations and elevate member experiences. - 25 million+ members globally are served by Daxko's technology and support solutions. - 55 countries benefit from Daxko's software and services, promoting wellness globally and fostering healthier communities.

Offices: 600 University Park Place, Birmingham, AL 35209, US · 9325 Dorchester St., #202, Highlands Ranch, CO 80129, US · 13135 Dairy Ashford Rd, Sugar Land, Texas 77478, US · 2275 Half Day Rd, Bannockburn, Illinois, US · 1- C, Raipur Khadar, Sector 126, Noida, Uttar Pradesh 201313, IN

softwarenonprofitYMCAhealth and wellness organizationssoftware-as-a-serviceand fitness softwareSoftwareFitnessComputer
View all jobs at Daxko

About Daxko

LinkedInVisit site

Grow your good with proven solutions for the way nonprofits work.

Industry
Software Development
Company size
501-1,000 employees
Founded
1998
Headquarters
Birmingham, AL
LinkedIn followers
59,591
Total funding
$8M

Whether you’re managing a fitness club, leading a community center, or running a local boutique fitness studio, Daxko is there, powering 40% of fitness and wellness facilities nationwide. We're more than just technology; we're your partner in enhancing wellness experiences and operational efficiency wherever you lead. At Daxko, we believe in the transformative power of wellness and fitness to enrich lives and strengthen communities. Our mission is to empower fitness entrepreneurs, business leaders, and community champions by delivering seamless member experiences. Our purpose is your success. Together, we strive to power wellness worldwide, enabling health and wellness providers to enhance member journeys, achieve fitness goals, and foster healthier communities. - 19,000 fitness and wellness centers worldwide trust Daxko’s software solutions to optimize operations and elevate member experiences. - 25 million+ members globally are served by Daxko's technology and support solutions. - 55 countries benefit from Daxko's software and services, promoting wellness globally and fostering healthier communities.

Offices: 600 University Park Place, Birmingham, AL 35209, US · 9325 Dorchester St., #202, Highlands Ranch, CO 80129, US · 13135 Dairy Ashford Rd, Sugar Land, Texas 77478, US · 2275 Half Day Rd, Bannockburn, Illinois, US · 1- C, Raipur Khadar, Sector 126, Noida, Uttar Pradesh 201313, IN

softwarenonprofitYMCAhealth and wellness organizationssoftware-as-a-serviceand fitness softwareSoftwareFitnessComputer
View all jobs at Daxko

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