About the role As an Associate Customer Service Representative, you're the first voice customers hear when they need help. You'll resolve questions, troubleshoot issues, and guide people through their accounts with clari…
Skills: Customer Service, Technical Troubleshooting, Written Communication, Verbal Communication, Problem Solving
Daxko is looking for an experienced, strategic Manager of Content Marketing to lead the team responsible for getting our content in front of the right audiences — at the right time, on the right channels, in the right fo…
Skills: Content Marketing, Social Media Strategy, Team Leadership, Video Production Literacy, Performance Analytics
This is a senior role for someone who thrives at the intersection of strategy and execution — someone who can architect complex systems, automate with precision, and think clearly about what the data is actually saying. …
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Flexible Paid Time Off, Health Insurance, Dental Insurance, Vision Insurance, Monthly Fitness Reimbursement, 401(k) Matching
Posted 1d ago
~40 hrs/week
Responsibilities
The role involves managing customer interactions across phone, email, and chat to resolve technical issues and account questions. Responsibilities include documenting cases in a ticketing system and collaborating with teammates to improve support metrics.
Requirements
Candidates should have up to two years of customer-facing experience and proficiency in English communication. A problem-solving mindset and comfort with fast-paced environments are required, with experience in Salesforce or PureCloud being a plus.
Full job description
About the role
As an Associate Customer Service Representative, you're the first voice customers hear when they need help. You'll resolve questions, troubleshoot issues, and guide people through their accounts with clarity and care. This role sits at the heart of the customer experience and is a strong foundation for a career in support.
What you'll do
Own customer interactions across phone, email, and chat from first contact to resolution
Troubleshoot technical issues and walk customers through solutions in a clear, step-by-step way
Resolve issues in a single interaction whenever possible, escalating the right cases at the right time
Document interactions and manage open cases accurately in our ticketing system
Contribute to team performance across metrics like First Response Time, Resolution Rate, and Customer Satisfaction
Partner with teammates to share knowledge and improve the support experience over time
What you'll bring
Clear, confident communication skills in both writing and conversation
A problem-solving mindset and a genuine interest in helping others
Comfort managing multiple priorities in a fast-moving environment
Up to two years of experience in a customer-facing role
Proficiency in spoken and written English
Nice to have
One or more years of customer or technical support experience
Familiarity with support metrics and how they connect to team goals
Experience with platforms like Salesforce or PureCloud
Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:
🏝 Flexible paid time off
⚕️ Affordable health, dental, and vision insurance options
💪 Monthly fitness reimbursement
🤑 401(k) matching
🍼 New-Parent Paid Leave
👖 Casual work environments
🏡 Remote work
All your information will be kept confidential according to EEO guidelines.
Grow your good with proven solutions for the way nonprofits work.
Industry
Software Development
Company size
501-1,000 employees
Founded
1998
Headquarters
Birmingham, AL
LinkedIn followers
59,591
Total funding
$8M
Whether you’re managing a fitness club, leading a community center, or running a local boutique fitness studio, Daxko is there, powering 40% of fitness and wellness facilities nationwide. We're more than just technology; we're your partner in enhancing wellness experiences and operational efficiency wherever you lead.
At Daxko, we believe in the transformative power of wellness and fitness to enrich lives and strengthen communities. Our mission is to empower fitness entrepreneurs, business leaders, and community champions by delivering seamless member experiences.
Our purpose is your success. Together, we strive to power wellness worldwide, enabling health and wellness providers to enhance member journeys, achieve fitness goals, and foster healthier communities.
- 19,000 fitness and wellness centers worldwide trust Daxko’s software solutions to optimize operations and elevate member experiences.
- 25 million+ members globally are served by Daxko's technology and support solutions.
- 55 countries benefit from Daxko's software and services, promoting wellness globally and fostering healthier communities.
Offices: 600 University Park Place, Birmingham, AL 35209, US · 9325 Dorchester St., #202, Highlands Ranch, CO 80129, US · 13135 Dairy Ashford Rd, Sugar Land, Texas 77478, US · 2275 Half Day Rd, Bannockburn, Illinois, US · 1- C, Raipur Khadar, Sector 126, Noida, Uttar Pradesh 201313, IN
softwarenonprofitYMCAhealth and wellness organizationssoftware-as-a-serviceand fitness softwareSoftwareFitnessComputer
Grow your good with proven solutions for the way nonprofits work.
Industry
Software Development
Company size
501-1,000 employees
Founded
1998
Headquarters
Birmingham, AL
LinkedIn followers
59,591
Total funding
$8M
Whether you’re managing a fitness club, leading a community center, or running a local boutique fitness studio, Daxko is there, powering 40% of fitness and wellness facilities nationwide. We're more than just technology; we're your partner in enhancing wellness experiences and operational efficiency wherever you lead.
At Daxko, we believe in the transformative power of wellness and fitness to enrich lives and strengthen communities. Our mission is to empower fitness entrepreneurs, business leaders, and community champions by delivering seamless member experiences.
Our purpose is your success. Together, we strive to power wellness worldwide, enabling health and wellness providers to enhance member journeys, achieve fitness goals, and foster healthier communities.
- 19,000 fitness and wellness centers worldwide trust Daxko’s software solutions to optimize operations and elevate member experiences.
- 25 million+ members globally are served by Daxko's technology and support solutions.
- 55 countries benefit from Daxko's software and services, promoting wellness globally and fostering healthier communities.
Offices: 600 University Park Place, Birmingham, AL 35209, US · 9325 Dorchester St., #202, Highlands Ranch, CO 80129, US · 13135 Dairy Ashford Rd, Sugar Land, Texas 77478, US · 2275 Half Day Rd, Bannockburn, Illinois, US · 1- C, Raipur Khadar, Sector 126, Noida, Uttar Pradesh 201313, IN
softwarenonprofitYMCAhealth and wellness organizationssoftware-as-a-serviceand fitness softwareSoftwareFitnessComputer