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Jobs at Cyzerg (Now Hiring) — 4 open

Cyzerg logoCyzerg

Scheduling Manager

Mabalacat, Pampanga, Philippines · On-site

Mid level

About the Company Cyzerg is a technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over 148+ active customers across North,…

Skills: Workforce Management, Staffing Coordination, Team Leadership, Scheduling, CRM Systems

Cyzerg logoCyzerg

Scheduling Coordinator

Mabalacat, Pampanga, Philippines · On-site

Mid level

About the Company Cyzerg is a technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over 148+ active customers across North,…

Skills: Scheduling, Communication, Organizational Skills, ABA Therapy Coordination, Payroll Accuracy

Cyzerg logoCyzerg

Windows Server Engineer

Mabalacat, Pampanga, Philippines · On-site

$1k–$2k/yr

Senior

About the Company Cyzerg is a technology company specialized in the research, development, implementation, and management of technology solutions for the warehousing industry. With over 148+ active customers across North…

Skills: Windows Server Administration, Active Directory, DNS, DHCP, Group Policy Objects (GPO)

Cyzerg logoCyzerg

Talent Acquisition Specialist

Mabalacat, Pampanga, Philippines · On-site

$516/hr–$688/hr

Mid level

About the Company Cyzerg is a technology company specialized in the research, development, implementation, and management of technology solutions for the warehousing industry. With over 148+ active customers across North…

Skills: Sourcing, Full Cycle Recruiting, Interviewing, Employee Relations, Payroll Administration

Cyzerg logo

Scheduling Manager

Cyzerg

Mabalacat, Pampanga, Philippines • On-site

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Mid level

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  • Full-time
  • bachelor degree
  • Competitive salary, Paid medical insurance/HMO, Paid time off, Monthly short leaves, Marriage leaves, Unpaid vacation leaves
  • Posted 32d ago
  • Apply by Aug 25
  • ~40 hrs/week

Responsibilities

Lead and train a scheduling team to ensure efficient resource allocation and compliance with operational protocols for U.S.-based clients. Manage scheduling systems, track performance metrics, and coordinate with HR and clinical departments to align staffing with business priorities.

Requirements

Requires 3–5 years of experience in scheduling or workforce management with proven leadership experience. Must be proficient in CRM tools and Microsoft Excel, with the ability to work U.S. Eastern Time hours from the Pampanga office.

Full job description

About the Company

Cyzerg is a technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over 148+ active customers across North, Central and South America, Cyzerg has developed industry expertise and capabilities to increase business efficiency and competitiveness across its customer base.

With headquarter in Miami, FL and branches in the Philippines and India, the company credits its success to a relentless focus on its employees, customers and delivering excellence at all time. Anchor on a culture of meritocracy and on the pillars of opportunity, integrity, innovation, humanity, passion, teamwork & opportunity, Cyzerg’s culture & core values guide every aspect of the organization.  
 

About the Job

We are looking for an experienced and dependable Scheduling Supervisor with proven leadership experience and strong organizational and communication skills to join our team. The ideal candidate will oversee the scheduling operations and lead a team that supports one of our clients in the U.S. This role requires working U.S. hours and being based in our Pampanga office.

Responsibilities:

  • Lead Scheduling Team: Train and support schedulers to ensure compliance with scheduling protocols and operational needs. 
  • Create and Review Schedules: 
    • Oversee schedule development to ensure efficient staff and resource allocation. 
    • Ensure schedulers meet schedule deadlines and quality standards. 
  • Coordinate with Management and Departments: Collaborate with Clinical, HR, and other teams to align schedules with staffing needs, business priorities, and employee availability. 
  • Manage Scheduling Systems: Maintain scheduling tools and ensure schedules remain accurate and updated. 
  • Handle Schedule Adjustments: Respond to staffing changes, absences, and urgent requests with timely schedule updates. 
  • Compliance: 
    • Standardize procedures and processes of the Scheduling Department
    • Ensure scheduling practices comply with company policies. 
    • Ensure CRM tickets are properly tagged and resolved within SLA standards. 
  • Reporting and Analysis: 
    • Track scheduling metrics, including overtime, coverage, and staffing levels.
    • Analyze trends to improve resource allocation and provide management insights. 
    • Prepare accurate weekly and monthly management reports.
    • Enforce company policy compliance and accountability.
  • Conduct Performance Reviews: Facilitate objective, data-driven evaluations for schedulers. 
  • Resolve Scheduling Issues: Address scheduling conflicts, employee disputes, shift swaps, and overtime concerns. 
  • Forecast and Plan Staffing: Support workforce planning based on projected workloads, peak periods, and special events in coordination with HR. 
  • Drive Continuous Improvement: Recommend and implement process improvements to enhance scheduling efficiency and accuracy.

Requirements:

  • Minimum 3–5 years of experience in scheduling, workforce management, operations coordination, or team supervision.
  • Prior leadership or supervisory experience managing scheduling or operations teams is required.
  • Strong understanding of workforce planning, staffing coordination, and schedule management processes.
  • Experience working with U.S.-based clients or supporting U.S. operations preferred.
  • Excellent organizational, problem-solving, and multitasking abilities.
  • Excellent written and verbal English communication skills.
  • Able to work from 8:00 AM to 5:00 PM U.S. Eastern Time.
  • Ability to manage escalations, urgent staffing changes, and high-pressure situations professionally.
  • Experience using CRM systems, scheduling tools, workforce management software, or ticketing systems.
  • Strong analytical and reporting skills with the ability to interpret scheduling and staffing data.
  • Ability to enforce accountability, compliance, and operational standards within the team.
  • Experience conducting performance reviews, coaching, and team development activities.
  • Proficient in Microsoft Excel, Google Sheets, and reporting tools.
  • Self-motivated and proactive with demonstrated creative and critical thinking capabilities.
  • Dependable, organized, and reliable professional with a strong sense of responsibility and accountability.
  • Honest, adaptable, and innovative professional with a high level of integrity.
  • Strong attention to detail is a MUST.
  • Ability to work independently while managing multiple priorities and deadlines.
  • Flexible to work onsite from our office in Clark Freeport, Pampanga.
  • Experience in healthcare scheduling, staffing coordination, or BPO/shared services environment is a plus.
  • Bachelor’s degree in Business Administration, Healthcare Administration, Human Resources, Operations Management, or related field preferred.

Benefits:

  • Competitive salary depending on education & experience. 
  • Paid medical insurance/HMO with Philcare (enrollment on day 1).
  • Get up to 15 days of paid time off, monthly short leaves, marriage leaves, and additional unpaid vacation leaves.
  • Earn as much as PHP 13,500 from the employee referral program. 
  • Annual salary increases with a predictable percentage increase based on performance review.
  • Annual year-end bonus and monthly bonuses based on performance. 
  • Happy Hour every Friday – Free meal every Friday with an extra hour of break time to bond with the team and participate in games and activities.
  • Annual team-building – Shift gears and explore adventures with the team out of the office!
  • Career development plans – We want you to grow and become the best at what you love.
  • Casual wear in the office – Express your fashion or stay comfy!
  • Flat organization with an open door policy.
  • Company paid certifications and trainings.

Related keywords

Workforce ManagementCRMSLAStaffingResource AllocationBPOShared ServicesHealthcare SchedulingMicrosoft ExcelGoogle SheetsPerformance MetricsOperational StandardsU.S. Eastern TimeTicketing SystemsWorkforce PlanningCompliance

About Cyzerg

LinkedInVisit site

Advanced Software Solutions & Services for Warehouses & Distribution Centers

Industry
Software Development
Company size
51-200 employees
Founded
2013
Headquarters
Doral, Florida
LinkedIn followers
19,469

Cyzerg is a technology company specialized in providing solutions and services to warehouses and distribution centers to increase efficiency and reduce costs.

Offices: 3105 NW 107th Ave, Suite 605, Doral, Florida 33172, US · Plot No 14 Rajiv Gandhi Chandigarh Technology Park, Chandigarh, Punjab 160101, IN · Clark Center, Office Center No. 06G, Berthaphil III, Jose Abad Santos Ave, Clark Freeport, Mabalacat, Pampanga 2023, PH · WJ88+9J6, BMTC Complex, Kuvempu Nagar, Stage 2, BTM Layout, Bengaluru, Karnataka 560068, IN

System ArchitectureWarehouse TechnologyTechnology Management & SupportSystem Integration & DevelopmentCloud ComputingSoftware Developmentand Software as a ServiceInformation TechnologyWarehousingInformation Services
View all jobs at Cyzerg

About Cyzerg

LinkedInVisit site

Advanced Software Solutions & Services for Warehouses & Distribution Centers

Industry
Software Development
Company size
51-200 employees
Founded
2013
Headquarters
Doral, Florida
LinkedIn followers
19,469

Cyzerg is a technology company specialized in providing solutions and services to warehouses and distribution centers to increase efficiency and reduce costs.

Offices: 3105 NW 107th Ave, Suite 605, Doral, Florida 33172, US · Plot No 14 Rajiv Gandhi Chandigarh Technology Park, Chandigarh, Punjab 160101, IN · Clark Center, Office Center No. 06G, Berthaphil III, Jose Abad Santos Ave, Clark Freeport, Mabalacat, Pampanga 2023, PH · WJ88+9J6, BMTC Complex, Kuvempu Nagar, Stage 2, BTM Layout, Bengaluru, Karnataka 560068, IN

System ArchitectureWarehouse TechnologyTechnology Management & SupportSystem Integration & DevelopmentCloud ComputingSoftware Developmentand Software as a ServiceInformation TechnologyWarehousingInformation Services
View all jobs at Cyzerg

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