Corpus Christi, Texas, United States · On-site
Description Apartment Leasing Consultant Responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments. Property Manager, Leasing Director and/or Regional/ Dist…
Skills: Leasing, Marketing, Customer Service, Resident Relations, Fair Housing Compliance
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Responsible for leasing, marketing, and maintaining positive resident relations for multi-family residential apartments. This includes qualifying prospects, processing applications, and coordinating move-ins and renewals.
Requires two years of relevant customer service experience and a Fair Housing Certification or willingness to obtain one. Candidates must be proficient in Microsoft Office and community software and be available to work a flexible schedule including weekends.
Description
Apartment Leasing Consultant
Responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments.
Property Manager, Leasing Director and/or Regional/ District Manager
None
Hourly (Non-exempt; eligible for over time)
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
Immediately record all telephone and in-person visits on appropriate reports.
Files own guest cards and maintain according to established procedures.
Inspect models and available “market ready”, communicate related service needs to Property Manager.
Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.
Ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
Assist in monitoring renewals. Distribute and follow-up on renewal notices.
Monitor advertising effectiveness. Gather information about market competition in the area and file.
Represent the company in a professional manner at all the times.
Administrative
Accept rental payments and give immediately to Assistant Property Manager.
Type lease and complete appropriate paperwork and input information on OneSite System accurately and on a timely basis. Review with the Property Manager prior to obtaining signatures.
Maintain current resident files.
Maintain and record daily inspections for the community.
Distribute all company or community-issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist management team with other various tasks as required.
Consistently implement policies of the community.
Resident Retention
Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
Maintain open communication with Property Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
Neighborhood Marketing
Participate in outreach marketing activities on a regular basis to obtain prospective residents.
Advise residents of referral concessions (if permitted).
Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
Distribute newsletters, pamphlets, flyers, etc.
Conduct market surveys and shop competitive communities.
Essential Job Functions:
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
Demonstrate an ability to support and contribute to community team.
Demonstrate strong oral and written communication skills.
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
Must possess a positive attitude and the ability to smile under all circumstances.
Participate in training in order to comply with new or existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Two (2) years’ experience in previous relevant customer service.
Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
Comply with expectations as demonstrated in the employee handbook.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Successfully pass drug test.
In order to achieve success, the Cypressbrook Multifamily Management team must embrace certain core principles and values.
Honesty
Integrity
Competence
Tenacity & Enthusiasm
Creativity
Professionalism
Drive
Safety Responsibilities:
Learn and ensure compliance with all company, local, state and federal safety rules.
Ensures that unsafe conditions are corrected in a timely manner.
Additional Requirements:
Attendance is an imperative job function.
Employees must fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the employee handbook or otherwise communicated (verbally or written) to employees.
Requirements
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
Demonstrate an ability to support and contribute to community team.
Demonstrate strong oral and written communication skills.
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
Must possess a positive attitude and the ability to smile under all circumstances.
Participate in training in order to comply with new or existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Two (2) years’ experience in previous relevant customer service.
Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
Comply with expectations as demonstrated in the employee handbook.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Successfully pass drug test.
Cypressbrook Company is a real estate brokerage, management, and development company. Cypressbrook and its affiliates have a variety of projects located primarily in the southwestern and southeastern United States. Our mission is to maintain consistently high standards of service, integrity, and accountability to our clients, investors, and employees, as well as enhance and contribute to the communities in which we are active. Cypressbrook managers and brokers have in-depth knowledge across a range of product types. Our managers focus on value-added strategies aimed at improving the performance of assets through extensive redevelopment, repositioning, and marketing improvements. Our brokers focus their detailed knowledge of certain industrial, office, retail, and land sub-markets to assist clients in making the best decision in the acquisitions or disposition of their real estate assets.
Offices: 1776 Woodstead Ct, The Woodlands, TX 77380, US
Cypressbrook Company is a real estate brokerage, management, and development company. Cypressbrook and its affiliates have a variety of projects located primarily in the southwestern and southeastern United States. Our mission is to maintain consistently high standards of service, integrity, and accountability to our clients, investors, and employees, as well as enhance and contribute to the communities in which we are active. Cypressbrook managers and brokers have in-depth knowledge across a range of product types. Our managers focus on value-added strategies aimed at improving the performance of assets through extensive redevelopment, repositioning, and marketing improvements. Our brokers focus their detailed knowledge of certain industrial, office, retail, and land sub-markets to assist clients in making the best decision in the acquisitions or disposition of their real estate assets.
Offices: 1776 Woodstead Ct, The Woodlands, TX 77380, US
