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With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and in…
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$80k–$85k/yr
Full-time
Posted 55d ago
~40 hrs/week
Responsibilities
Oversee day-to-day physical store operations, including sales, inventory, and merchandising to ensure profitability and customer satisfaction. Lead and train a team of product experts while maintaining a positive work environment aligned with company culture.
Requirements
Requires 5+ years of retail leadership experience, preferably in outdoor retail or e-commerce, with a proven track record of meeting sales targets. Candidates must have a passion for the outdoors and the physical ability to handle merchandise and stand for extended periods.
Full job description
At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist, MotoSport, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.
The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.
We are seeking a highly motivated and experienced Store Manager to lead our retail team of Gearheads to connect customers to their pursuits outside and support their gear-related needs. As the Store Manager, you will be responsible for overseeing the day-to-day operations of our physical store, ensuring the highest level of customer service, sales productivity, merchandising decisions, inventory integrity and store profitability. You will also be responsible for extending Backcountry’s culture, core values and operating principles into your workplace, maintaining a positive and enthusiastic work environment.
This role is challenging – above and beyond the day-to-day responsibilities, you’ll have a big role within a fast-paced team.
This position will report into the Head of Retail.
\nWhat you get to do every day:
Manage all aspects of store operations; sales, customer service, inventory, scheduling and payroll, events, partnerships, and visual merchandising
Monitor store performance metrics, develop action plans and execute to delivery Budget goals across selling and profitability
Recruit and train a staff of Gearhead product experts, capable of speaking to technical goods and supporting our customers outdoor activities and needs
Maintain elevated standards of customer experience and selling productivity; fitting rooms, footwear, technical hardgoods, and general zoning
Build loyalty and satisfaction with customers through positive interactions, relationship building activities, and prompt resolution of any issue
Identify local marketing opportunities to further engagement in the community
Manage inventory levels, maintain healthy shrink %, promote placement to key items, and identify gaps in product mix and collaborate to achieve a productive assortment strategy
Maintain a positive and enthusiastic work environment, promoting teamwork, collaboration, and open communication
Develop and maintain strong relationships with vendors, carriers, landlords, and other key stakeholders
Collaborate with our online store team to ensure consistency across all sales channels and provide seamless customer experiences
What you bring to the role:
5+ years of experience in retail leadership, preferably in an outdoor retail or e-commerce company
Proven track record of achieving sales targets and maximizing profitability
Strong leadership, communication, and interpersonal skills
Excellent organizational and time-management skills
Ability to prioritize tasks, remain flexible and adapt quickly
Proficient in Microsoft Office, point-of-sale (POS) systems and Scheduling tools
Passion for the outdoors and outdoor products
Physical Requirements:
Ability to communicate verbally and work cooperatively with associates and customers
Ability to remain standing for up to 5 hours at a time
Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend/descend ladders to retrieve and/or move merchandise
Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
Must have a flexible schedule, including availability for nights, weekends, and holidays
Regular and predictable attendance
\n
$80,000 - $90,000 a year
\n
CSC Generation is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Reasonable accommodations statement – The CSC Generation family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact [email protected].
CSC Generation is the AI-native holding company re-engineering omni-channel retail. We acquire iconic brands and transform them with Genesis—our operating platform unifying a Data Fabric, Automation Engine, proprietary tools, and shared services—to modernize operations, elevate customer experience, and expand margins.
With $1B+ in revenue across 13 brands, our portfolio includes Sur La Table, Backcountry, One Kings Lane, and more—premier home and outdoor banners that double as real-world innovation hubs. CSC Generation continues to grow through M&A, revitalizing companies with strong brand recognition and loyal customers.
We’re building the next-generation technology conglomerate where proprietary AI is the operating system. We have offices in Austin, Chicago, Los Angeles, Salt Lake City, Seattle, and Toronto. Our VC investors include Altos Ventures, Maveron, and Khosla Ventures.
We’re always looking for exceptional builders, operators, and technologists to join us.
Offices: Chicago, IL, US · 8450 Broadway, Merrillville, Indiana 46410, US · 1855 W 139th St, Gardena, California 90249, US · 350 Bay St, Toronto, Ontario, CA · 1700 5th St, Berkeley, California 94710, US
CSC Generation is the AI-native holding company re-engineering omni-channel retail. We acquire iconic brands and transform them with Genesis—our operating platform unifying a Data Fabric, Automation Engine, proprietary tools, and shared services—to modernize operations, elevate customer experience, and expand margins.
With $1B+ in revenue across 13 brands, our portfolio includes Sur La Table, Backcountry, One Kings Lane, and more—premier home and outdoor banners that double as real-world innovation hubs. CSC Generation continues to grow through M&A, revitalizing companies with strong brand recognition and loyal customers.
We’re building the next-generation technology conglomerate where proprietary AI is the operating system. We have offices in Austin, Chicago, Los Angeles, Salt Lake City, Seattle, and Toronto. Our VC investors include Altos Ventures, Maveron, and Khosla Ventures.
We’re always looking for exceptional builders, operators, and technologists to join us.
Offices: Chicago, IL, US · 8450 Broadway, Merrillville, Indiana 46410, US · 1855 W 139th St, Gardena, California 90249, US · 350 Bay St, Toronto, Ontario, CA · 1700 5th St, Berkeley, California 94710, US