With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and in…
Skills: Retail sales, Customer service, POS systems, Team leadership, Merchandising
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and in…
Skills: Retail management, Team leadership, Customer experience, Sales performance, Merchandising
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and in…
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With over 59 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and in…
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and in…
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and in…
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Position Overview As a Coffee Specialist at Seattle Coffee Gear, you are a customer-facing product expert responsible for delivering exceptional, consultative experiences on the sales floor. You bring Seattle Coffee Gear…
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and in…
Skills: Retail management, Team leadership, Sales strategy, Merchandising, Customer experience
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and in…
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and in…
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and in…
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and in…
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and in…
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and in…
Skills: Retail management, Team leadership, Customer service, Sales performance, Merchandising
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and in…
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and in…
Skills: Retail Management, Team Leadership, Customer Experience, Sales Strategy, Merchandising
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$15/hr–$17/hr
Part-time
Employee discount, 401k
Posted 12d ago
~40 hrs/week
Responsibilities
The Floor Lead supports the store manager in daily operations, sales initiatives, and managing the sales floor as a Manager on Duty. They are responsible for coaching employees, ensuring high customer service standards, and maintaining visual merchandising and inventory accuracy.
Requirements
Candidates must have at least one year of retail sales and customer service experience, with supervisory experience preferred. Proficiency in POS systems and basic MS Office software is required, along with the ability to perform physical tasks like lifting up to 35 lbs.
Full job description
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.
The Floor Lead contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports a General Manager (GM) or Store Manager (SM) in the achievement of sales goals and directs daily store operations as a Manger on Duty (MOD). The Floor Lead reports to a General Manager (GM) or Store Manager (SM).
\nJob Duties and Responsibilities
Contribute to an environment where employees are informed and capable by supporting training for all employees.
Model and hold employees accountable to customer service standards.
Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
Provide coaching in the moment and performance feedback to employees and communicate performance issues directly to the General Manager or Store Manager.
Support sales driving initiatives and create daily agendas.
Direct employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensure selling floor is adequately stocked according to visual standards.
Stay informed by maintaining product knowledge, accessing available training and seeking out additional resources when necessary.
Ensure timekeeping practices are in place and consistently followed according to SLT Policy.
Complete and carry out inventory transactions including but not limited to, receiving, MOS, and RARs. Ring employee transactions.
Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office.
Accurately record time worked according to SLT policy.
Additional responsibilities as assigned by General Manager or Store Manager.
Essential Functions
Ability to communicate verbally and work cooperatively with employees and customers.
Ability to remain in a stationary position for up to 3 hours at a time.
Ability to move about the work place coaching and directing employees; selling to customers and retrieving merchandise from storage or sales floor.
Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and replenish merchandise.
Ability to work a varied schedule to observe employees and customers at different times of the day, week and year.
Ability to ascend/descend ladders in order to retrieve and/or move merchandise.
Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work.
Regular and predictable attendance.
Ability to lift and/ or move merchandise weighing up to 35 lbs.
Experience adn Required Qualifications
1 year of retail sales and customer service experience. Prior experience as a Sur La Table Sales Associate, preferred.
1 year of retail supervisory experience, preferred.
Proficient in POS Systems.
Some experience with MS Office Suite (Outlook, Word and Excel).
May require Food Handlers Certification.
Sur La Table Core Competencies for Everyone
Focus on the Customer: You inspire and delight your customers.
Be Genuine: Your communication style is respectful, effective and sincere.
Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action.
Take Ownership: You are committed, responsible and provide solutions.
Achieve Results: You meet and exceed goals and expectations.
This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.
The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected].
It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].
CSC Generation is the AI-native holding company re-engineering omni-channel retail. We acquire iconic brands and transform them with Genesis—our operating platform unifying a Data Fabric, Automation Engine, proprietary tools, and shared services—to modernize operations, elevate customer experience, and expand margins.
With $1B+ in revenue across 13 brands, our portfolio includes Sur La Table, Backcountry, One Kings Lane, and more—premier home and outdoor banners that double as real-world innovation hubs. CSC Generation continues to grow through M&A, revitalizing companies with strong brand recognition and loyal customers.
We’re building the next-generation technology conglomerate where proprietary AI is the operating system. We have offices in Austin, Chicago, Los Angeles, Salt Lake City, Seattle, and Toronto. Our VC investors include Altos Ventures, Maveron, and Khosla Ventures.
We’re always looking for exceptional builders, operators, and technologists to join us.
Offices: Chicago, IL, US · 8450 Broadway, Merrillville, Indiana 46410, US · 1855 W 139th St, Gardena, California 90249, US · 350 Bay St, Toronto, Ontario, CA · 1700 5th St, Berkeley, California 94710, US
CSC Generation is the AI-native holding company re-engineering omni-channel retail. We acquire iconic brands and transform them with Genesis—our operating platform unifying a Data Fabric, Automation Engine, proprietary tools, and shared services—to modernize operations, elevate customer experience, and expand margins.
With $1B+ in revenue across 13 brands, our portfolio includes Sur La Table, Backcountry, One Kings Lane, and more—premier home and outdoor banners that double as real-world innovation hubs. CSC Generation continues to grow through M&A, revitalizing companies with strong brand recognition and loyal customers.
We’re building the next-generation technology conglomerate where proprietary AI is the operating system. We have offices in Austin, Chicago, Los Angeles, Salt Lake City, Seattle, and Toronto. Our VC investors include Altos Ventures, Maveron, and Khosla Ventures.
We’re always looking for exceptional builders, operators, and technologists to join us.
Offices: Chicago, IL, US · 8450 Broadway, Merrillville, Indiana 46410, US · 1855 W 139th St, Gardena, California 90249, US · 350 Bay St, Toronto, Ontario, CA · 1700 5th St, Berkeley, California 94710, US