Bellevue, Washington, United States · On-site
$22/hr–$29/hr
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the compa…
Skills: Customer service, Hospitality, Professionalism, Health insurance knowledge, Appointment scheduling
Layton, Utah, United States · On-site
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the compa…
Skills: Internal Medicine, Family Practice, Patient-centered care, Clinical supervision, Quality improvement
United States · Remote Solely
$25/hr–$34/hr
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the compa…
Skills: Virtual care navigation, Patient scheduling, Referral management, Medical records management, Insurance verification
Redmond, Washington, United States · On-site
$45/hr–$59/hr
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the compa…
Skills: Massage Therapy, Physical Medicine, Patient Care, Wellbeing, Prevention
Bellevue, Washington, United States · On-site
$52/hr–$68/hr
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the compa…
Skills: Registered Nurse, Patient Care, Phlebotomy, Triage, Immunization
Everett, Washington, United States · On-site
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the compa…
Skills: Primary Care, Family Medicine, Internal Medicine, Patient-centered Care, Medical Oversight
San Francisco, California, United States · On-site
$24/hr–$32/hr
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the compa…
Skills: Customer Service, Hospitality, Health Insurance Knowledge, Appointment Scheduling, Conflict Management
Pueblo, Colorado, United States · On-site
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the compa…
Skills: Primary care, Internal medicine, Family practice, Patient-centered care, Clinical assessment
Boston, Massachusetts, United States · On-site
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the compa…
Skills: Primary Care, Internal Medicine, Family Practice, Patient-Centered Care, Treatment Planning
Redmond, Washington, United States · On-site
$25/hr–$34/hr
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the compa…
Skills: Patient Experience, Medical History Taking, Vital Signs Measurement, Inventory Management, Medication Administration
Redmond, Washington, United States · On-site
$22/hr–$29/hr
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the compa…
Skills: Customer Service, Hospitality, Health Insurance Knowledge, Appointment Scheduling, Conflict Management
Austin, Texas, United States · On-site
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the compa…
Skills: Primary Care, Internal Medicine, Family Practice, Patient Communication, Treatment Planning
Austin, Texas, United States · On-site
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the compa…
Skills: Dermatology, Preventive skin exams, Minor procedures, Acute condition evaluation, Chronic condition evaluation
Layton, Utah, United States · On-site
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the compa…
Skills: Patient Experience, Medical History Taking, Vital Signs Measurement, Inventory Management, Medication Administration
Layton, Utah, United States · On-site
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the compa…
Skills: Patient Care, Care Coordination, Phlebotomy, Immunization Services, Evidence-Based Medicine
Layton, Utah, United States · On-site
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the compa…
Skills: Patient Care, Phlebotomy, Care Management, Triage, Patient Education
Westland, Michigan, United States · On-site
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the compa…
Skills: Patient Care, Care Coordination, Phlebotomy, Immunization Services, Evidence-Based Medicine
San Antonio, Texas, United States · On-site
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the compa…
Skills: Customer service, Hospitality, Health insurance knowledge, Appointment scheduling, Conflict management
Bellevue, Washington, United States · On-site
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the compa…
Skills: Patient Care, Phlebotomy, Immunization Services, Medical History Taking, Vital Signs Measurement
Austin, Texas, United States · On-site
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the compa…
Skills: General Dermatology, Preventive Skin Exams, Minor Surgical Procedures, Chronic Condition Management, EMR Proficiency
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The Host is responsible for welcoming members, managing the check-in process, and providing exceptional hospitality and service. They also handle administrative tasks such as scheduling appointments, answering inquiries, and collaborating with the care team to ensure a seamless patient experience.
Candidates must have a bachelor's degree or equivalent experience and at least one year of experience in a customer service position. Proficiency with computer systems and strong interpersonal skills are required to support the clinic's collaborative environment.
Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.
Job Summary
Job Responsibilities
Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism.
Demonstrates a commitment to quality, delivering uncompromised service and outcomes.
Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.
Assists with assigned projects and special provider or patient requests.
Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery.
Processes transactions required to begin or complete the visit.
Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.
Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.
Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience.
Performs other duties as assigned
Required Qualifications
Bachelor’s degree or equivalent experience
1 year of experience in customer service position
Preferred Qualifications
Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP.
Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment
Proven organizational skills
High level of ownership, accountability and initiative
Experience with multitasking, issue resolution, and conflict management
Experience in a health care service delivery environment
BLS (Basic Life Support) certification
Physical Job Requirements
Requires standing, walking and sitting for extended periods of time
Occasionally required to lift and carry items weighing up to 50 lbs
Manual and finger dexterity and hand-eye coordination
Requires corrected vision, hearing and speech within normal ranges
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
#LI-OnsiteHealth as it should be.
Crossover Health is a healthcare service provider that delivers in-person and virtual Advanced Primary Care. We have onsite and nearsite health centers, plus a national virtual network spanning all 50 states, making care more easily accessible to more people. Crossover is reimagining what healthcare can be through its holistic, team-based approach to care delivery that puts members (patients) at the center and makes sure they get the care they need, when and how they need it.
Offices: 101 W. Avenida Vista Hermosa, Suite 120, San Clemente, CA 92672, US
Health as it should be.
Crossover Health is a healthcare service provider that delivers in-person and virtual Advanced Primary Care. We have onsite and nearsite health centers, plus a national virtual network spanning all 50 states, making care more easily accessible to more people. Crossover is reimagining what healthcare can be through its holistic, team-based approach to care delivery that puts members (patients) at the center and makes sure they get the care they need, when and how they need it.
Offices: 101 W. Avenida Vista Hermosa, Suite 120, San Clemente, CA 92672, US
