Chikaming Township, Michigan, United States · On-site
Description This is a full-time non-exempt position. Monday - Friday 8:30am - 5:30pm. Essential Functions · Selling Corvette parts primarily through in-coming phone calls. · Customer Service: answering questions and find…
Skills: Customer Service, Sales, Problem Solving, Communication, Professionalism
Chikaming Township, Michigan, United States · On-site
Description Job Summary This is a full-time non-exempt position. Hours of work are 7:45 A.M. – 4:30 P.M. with a 45 minute lunch break. Warehouse employees are expected to be available to work a 40 hour week during the ho…
Skills: Inventory Management, Order Picking, Shipping Software, Microsoft Office, NAV ERP
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The role involves selling Corvette parts through incoming calls and online chats while providing high-quality customer service. Responsibilities include processing orders, generating quotes, and resolving customer inquiries regarding products and billing.
The ideal candidate is detail-oriented, friendly, and willing to learn with a passion for helping people. Previous customer service experience and basic car knowledge are preferred qualifications.
Description
This is a full-time non-exempt position.
Monday - Friday 8:30am - 5:30pm.
· Selling Corvette parts primarily through in-coming phone calls.
· Customer Service: answering questions and finding solutions to problems while utilizing our software, website and 200+ years of experienced staff.
· Following up with previous customers.
· Generating quotes for international orders.
· Online chatting through our website.
· Demonstrates a high level of customer service empathy, professionalism, and respect.
· Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood, and resolution is clearly explained.
· Process customer orders/changes/ returns according to established department policies and procedures.
· Exemplifies high levels of quality, productivity, and efficiency in a manner consistent with continuous quality improvement.· Provides timely feedback to the company regarding service failures or customer concerns.
· A willingness to learn and a passion for helping people.
· Answering customer requests or inquiries concerning services, products, billing, etc.
· Delivering superior service identifying and resolving customers’ issues using problem-solving skills.
· Building a positive rapport across a variety of personality types
· Continually maintaining a working knowledge of our clients’ products, services, and Promotions.
· Putting the customer first and remaining polite and professional at all times.
Requirements
· Willing to learn and accept feedback.
· Detail and goal oriented.
· Friendly personality.
· Clearly communicates with others.
· Customer service experience (preferred).
· Basic car knowledge (preferred).
· Ability to work in a fast paced, call center environment.
· Dexterity of hands to operate a computer keyboard.
· Seeing to read and review material for accuracy.
· Hearing and speaking to exchange information with customers and co-workers.
· Ability to sit for extended periods of time
Caretakers of the legend since 1975
Established in 1975, Corvette Central is the leading manufacturer and distributor of Corvette parts and accessories. We manufacture more than 3,000 of the 60,000+ parts we sell at our facility in Sawyer, Michigan. We produce parts catalogs for each and every generation, plus an accessory catalog that features gifts and accessories. All catalogs are online with full search, view, and order capabilities. From Blue Flame 6 to Z06, only Corvette Central has it all!
Offices: 13550 Three Oaks Road, Sawyer, 49125, US
Caretakers of the legend since 1975
Established in 1975, Corvette Central is the leading manufacturer and distributor of Corvette parts and accessories. We manufacture more than 3,000 of the 60,000+ parts we sell at our facility in Sawyer, Michigan. We produce parts catalogs for each and every generation, plus an accessory catalog that features gifts and accessories. All catalogs are online with full search, view, and order capabilities. From Blue Flame 6 to Z06, only Corvette Central has it all!
Offices: 13550 Three Oaks Road, Sawyer, 49125, US
