Raleigh, North Carolina, United States · On-site
About the role The Customer Implementation Manager is responsible for leading the implementation experience for all customer implementations. This role oversees the implementation and technical configuration teams ensuri…
Skills: Team Leadership, SaaS Implementation, Project Management, Process Optimization, Customer Onboarding
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Lead and develop a team of implementation specialists to ensure high-quality technical configuration and rapid customer adoption. Drive operational excellence by optimizing the onboarding lifecycle, reducing time-to-value, and managing key performance metrics.
Requires a bachelor's degree and 3-5+ years of experience managing implementation teams within a B2B SaaS environment. Experience in healthcare technology and proficiency with project management tools like Asana or Smartsheets is strongly preferred.
About the role
The Customer Implementation Manager is responsible for leading the implementation experience for all customer implementations. This role oversees the implementation and technical configuration teams ensuring consistent, high-quality delivery that drives rapid customer adoption and optimal time-to-value.
The Customer Implementation Manager is accountable for execution against key operational metrics, including new revenue turn-up velocity, customer time-to-live and time-to-value, customer satisfaction, and team efficiency. This leader will drive continuous process improvement, automation, and scalability across the implementation lifecycle to support increasing customer volume while maintaining service quality.
Success in this role is measured by the ability to deliver predictable, efficient implementations, achieve CSAT targets, and accelerate customer activation and revenue realization.
What You'll Do
Key Responsibilities (Duties are illustrative and not inclusive and may vary.)
Team Leadership & Execution
Implementation Delivery & Operational Excellence
Process Improvement & Automation
Customer Experience & Outcomes
Cross-Functional Collaboration
Reporting & Analytics
Qualifications
Education and Experience
Success Metrics
Core Competencies
More than a PACS, the Studycast® system from Core Sound Imaging offers comprehensive imaging workflow on demand. View diagnostic-quality images and loops, quickly generate findings, and digitally sign reports from any Internet-connected device. Then, securely share them with colleagues and patients, route them to your EMR, and archive them in the cloud. Designed for performance and filled with automated features, the Studycast system offers an intuitive end-to-end workflow that saves you time. Study images, patient demographics, and measurements upload automatically to pre-populate your study reports. With automatic calculations, interactive diagrams, and quick compare to priors, you can build your report with fewer clicks. The Studycast system is cloud native, so there's no hardware to maintain, no software to update, and no data storage to manage. Powerful, flexible, and intuitive, the Studycast system was designed to work for any enterprise from a single-physician practice to a hospital network or even a multinational CRO.
Offices: 5510 Six Forks Road, Suite 200, Raleigh, NC 27609, US
More than a PACS, the Studycast® system from Core Sound Imaging offers comprehensive imaging workflow on demand. View diagnostic-quality images and loops, quickly generate findings, and digitally sign reports from any Internet-connected device. Then, securely share them with colleagues and patients, route them to your EMR, and archive them in the cloud. Designed for performance and filled with automated features, the Studycast system offers an intuitive end-to-end workflow that saves you time. Study images, patient demographics, and measurements upload automatically to pre-populate your study reports. With automatic calculations, interactive diagrams, and quick compare to priors, you can build your report with fewer clicks. The Studycast system is cloud native, so there's no hardware to maintain, no software to update, and no data storage to manage. Powerful, flexible, and intuitive, the Studycast system was designed to work for any enterprise from a single-physician practice to a hospital network or even a multinational CRO.
Offices: 5510 Six Forks Road, Suite 200, Raleigh, NC 27609, US
