Paradise, Nevada, United States · On-site
$17/hr–$20/hr
Job DetailsJob Location: Las Vegas, NV 89120Company Overview: At Connections Housing, we are a thriving presence in the Event Housing industry, steadily expanding our footprint. With a culture of support, agility, and co…
Skills: Microsoft 365, Passkey, GroupmaxME, Travelport+, Galileo GDS
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The coordinator is responsible for constructing and maintaining event databases using Passkey and GroupmaxME while managing room inventory and reservations. They provide high-level support for VIPs and groups, handling confirmations, cancellations, and internal/external correspondence.
Candidates must be proficient in Microsoft 365 and have experience with hotel/group reservations or event services. Strong organizational skills, attention to detail, and the ability to work independently under time constraints are required.
Job DetailsJob Location: Las Vegas, NV 89120Company Overview: At Connections Housing, we are a thriving presence in the Event Housing industry, steadily expanding our footprint. With a culture of support, agility, and collaboration, we are dedicated to providing exceptional customer service, driven by technology tools while fostering enduring relationships with both our clients and our valued staff. Our work environment is defined by:
Relaxed Dress Code for a Comfortable Environment
Office Atmosphere that Encourages Productivity
Are you done with feeling like just another face in the crowd at corporate giants? Are weekends off and daytime shifts calling your name? If you're seeking a close-knit team that feels like a second family, look no further. As a Housing Coordinator (Hotel Reservations Coordinator) at Connections Housing, your role will involve the precise documentation of client information. Your primary role involves providing support and assistance for upcoming events under the guidance of the Housing Manager, utilizing Passkey/GroupmaxME, Travelport+/Galileo GDS as well as other proprietary technology tools, Excel, and Outlook.
Constructing events within the GroupmaxME and Passkey System (Database) and other proprietary technology tools, maintaining Passkey for a rapidly changing array of events, and ensuring that leadership and team members have the necessary materials and information for each gathering.
Generating various weekly reports using Microsoft Excel, outlook and proprietary technology tools.
Collaborating with the Housing Manager to ensure room inventory availability for reservations.
Assisting in providing top-tier management services for Staff/VIP and Groups. This includes processing reservations and rooming lists, handling confirmations, cancellations, email escalations, and addressing hotel-related amenities as required.
Establishing and nurturing relationships with exhibitors and other groups.
Proficiency in effective time management and organization.
Utilizing systems like Outlook Calendar and proprietary technology tools to keep the Housing Manager informed about upcoming deadlines.
Maintaining a professional demeanor for phone and email communication.
Adapting and thinking critically to resolve challenges within a dynamic and fast-paced environment.
Competently handling multiple tasks and managing personal workload and deadlines.
Crafting, revising, and managing internal/external correspondence, communications, and documents. Also maintaining databases and spreadsheets for the Housing Manager across multiple events.
Completion of assigned projects.
Fulfilling additional job-related tasks as requested.
Technology & Accuracy Expectations – This position requires daily work in multiple systems, including Passkey/TravelPort+/Galileo GDS and proprietary internal software.
Learn software workflows quickly with minimal repetition
Follow written procedures and apply training accurately
Maintain high attention to detail with room blocks, inventory, deadlines and communications
Self-review of work to catch errors before they impact clients, hotels or attendees
Stay organized while working across multiple screens, browser tabs and tools
Benefits
401K, Life Insurance, Major Medical, Dental, and Vision, PTO, Paid Holidays
Hourly: $17.00 - $20.00
QualificationsQualifications
Knowledgeable and proficient in Microsoft 365 (Word, Outlook, Excel).
Database experience.
Strong office & organizational skills (customer service) and ability to function under time constraints.
Strong adaptability to changing tasks, priorities, and timelines.
Project Management experience
Hotel/Group Reservations, Group Sales, Hotel Front office, Convention/Event Services experience.
Assist with incoming calls from clients or guests.
Ability to work independently and take initiative.
Able to effectively communicate in English, in both written and oral forms.
Must have excellent interpersonal skills to deal effectively with all business contacts.
Must have the ability to plan, organize, and execute multiple projects within established timelines.
Must be able to present information in clear, concise terms.
Detail oriented and demonstrated problem solving skills.
Setting The Standards In The Industry
A full-service sourcing, housing and event management company, Connections Housing has a 30-year track record of increasing hotel pick-up, attendance and profitability for clients. We do it all for you – from reservations, room block management and meeting planning to site selection, contract negotiations and on-site meeting management. Because each client relationship is a true partnership, we custom-tailor housing strategies that are perfectly in sync with your event and objectives. We pair our seasoned team of service-oriented industry experts with Passkey®– the world’s leading online hotel reservation and housing system – to provide best in class customer service and technology solutions that forge lasting relationships with our clients, hotel brands and destinations. With offices in Atlanta and Las Vegas, plus contacts throughout the industry, we are driven by customer service. Our pledge of client satisfaction ensures maximum results through an unparalleled commitment of time and resources dedicated to your unique needs.
Offices: 950 Scales Road, Building 200, Suwanee, GA 30024, US · 3834 Silvestri Ln, Las Vegas, Nevada 89120, US
Setting The Standards In The Industry
A full-service sourcing, housing and event management company, Connections Housing has a 30-year track record of increasing hotel pick-up, attendance and profitability for clients. We do it all for you – from reservations, room block management and meeting planning to site selection, contract negotiations and on-site meeting management. Because each client relationship is a true partnership, we custom-tailor housing strategies that are perfectly in sync with your event and objectives. We pair our seasoned team of service-oriented industry experts with Passkey®– the world’s leading online hotel reservation and housing system – to provide best in class customer service and technology solutions that forge lasting relationships with our clients, hotel brands and destinations. With offices in Atlanta and Las Vegas, plus contacts throughout the industry, we are driven by customer service. Our pledge of client satisfaction ensures maximum results through an unparalleled commitment of time and resources dedicated to your unique needs.
Offices: 950 Scales Road, Building 200, Suwanee, GA 30024, US · 3834 Silvestri Ln, Las Vegas, Nevada 89120, US
