Irvine, California, United States · On-site
$20/hr–$22/hr
Who We Are Connected Dealer Services is an innovative technology company offering cloud-based solutions tailored for modern car dealerships across the U.S. We provide auto dealers with specialized tools to manage invento…
Skills: Customer Service, Relationship Management, Phone Etiquette, Attention To Detail, Organizational Skills
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The role involves responding to customer inquiries via phone and email to provide troubleshooting and user interface guidance. Responsibilities include managing support tickets and troubleshooting Machine-to-Machine hardware to ensure timely resolution.
Candidates should have at least 2 years of experience in customer relationship management and technical support. An Associate Degree or equivalent business experience is preferred.
We are seeking a dedicated and talented Customer Support Representative to join our team. This role serves as a critical link between our valued customers and dealerships. As a direct representative of the company in all support-related matters, the Customer Support Representative is the voice for the customer, dealership, and sales/field teams. They provide frontline assistance and escalate issues to Tier 2 support when necessary, ensuring timely and effective resolution.
Hourly Range - $19.00 - $21.00
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements.
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Award-winning dealership Lot Management, Theft Protection, and Service Retention Marketing solutions.
Connected Dealer Services is a cloud-based technology service company offering a complete inventory lifecycle management system for new car dealerships across the US. Our primary focus is to provide new car automotive dealers with custom designed GPS-based management tools and services that help dealers optimize operations, reduce costs, and provide customers with connected car technology. Engineered exclusively for new car dealers, our GPS dealer inventory management system helps auto dealers protect their vehicle assets, manage inventory, reduce costs, improve service retention, and provide added profit value at the point of sale. About Elo GPS & CarRx We’ve recruited a team of innovators experienced within wireless, GPS technology, and the unique needs of new car dealerships to create a comprehensive system that enables faster, smarter and more streamlined operational decisions. Elo GPS and CarRx provides real-time location tracking, theft protection, health scans, and smart alerts that keep you connected to your customers and your customers connected to the dealership. Connect with us today to arrange a demo or learn more about how Elo GPS and CarRx can improve your dealer management and customer experience.
Offices: 5 Goodyear, Irvine, California 92618, US
Award-winning dealership Lot Management, Theft Protection, and Service Retention Marketing solutions.
Connected Dealer Services is a cloud-based technology service company offering a complete inventory lifecycle management system for new car dealerships across the US. Our primary focus is to provide new car automotive dealers with custom designed GPS-based management tools and services that help dealers optimize operations, reduce costs, and provide customers with connected car technology. Engineered exclusively for new car dealers, our GPS dealer inventory management system helps auto dealers protect their vehicle assets, manage inventory, reduce costs, improve service retention, and provide added profit value at the point of sale. About Elo GPS & CarRx We’ve recruited a team of innovators experienced within wireless, GPS technology, and the unique needs of new car dealerships to create a comprehensive system that enables faster, smarter and more streamlined operational decisions. Elo GPS and CarRx provides real-time location tracking, theft protection, health scans, and smart alerts that keep you connected to your customers and your customers connected to the dealership. Connect with us today to arrange a demo or learn more about how Elo GPS and CarRx can improve your dealer management and customer experience.
Offices: 5 Goodyear, Irvine, California 92618, US
