Madison, Wisconsin, United States · On-site
$21/hr–$23/hr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Customer service, Office management, Hospitality, Operations, Real estate
New York, New York, United States · On-site
$29/hr–$32/hr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Customer service, Training, Office management, Hospitality, Operations
New York, New York, United States · On-site
$26/hr–$32/hr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Customer Service, Account Management, Training, Marketing Support, Relationship Management
Koloa, Hawaii, United States · On-site
$27/hr–$30/hr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Customer service, Training, Office management, Hospitality, Operations
New York, New York, United States · On-site
$90k–$103k/yr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Motion design, After effects, Premiere pro, Figma, Typography
Miami Beach, Florida, United States · On-site
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Facilities management, Workplace operations, Vendor management, Contract management, Project management
Avalon, New Jersey, United States · On-site
$27/hr–$30/hr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Customer service, Training, Office management, Hospitality, Operations
Avalon, New Jersey, United States · On-site
$27/hr–$30/hr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Customer service, Training, Office management, Hospitality, Operations
Aventura, Florida, United States · On-site
$177k–$196k/yr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Go, Java, React, Python, Kafka
Atlanta, Georgia, United States · On-site
$68k–$72k/yr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Graphic Design, Print Production, Adobe Creative Suite, Typography, Brand Identity Design
Portland, Oregon, United States · On-site
$100k–$110k/yr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Strategic growth, Sales, Business development, Relationship management, Consultative sales
Portland, Oregon, United States · On-site
$100k–$110k/yr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Strategic growth, Sales, Relationship management, Consultative selling, Pipeline management
San Diego, California, United States · On-site
$35/hr–$40/hr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Recruiting, Sourcing, Talent acquisition, Candidate pipeline management, Interviewing techniques
Cincinnati, Ohio, United States · On-site
$100k–$110k/yr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Strategic growth, Sales, Business development, Consultative selling, Relationship management
Seattle, Washington, United States · On-site
$100k–$110k/yr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Strategic growth, Sales, Business development, Consultative sales, Relationship management
Seattle, Washington, United States · On-site
$100k–$110k/yr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Strategic growth, Sales, Relationship management, Consultative selling, Pipeline management
Salt Lake City, Utah, United States · On-site
$100k–$110k/yr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Strategic growth, Business development, Sales, Consultative selling, Relationship management
Philadelphia, Pennsylvania, United States · On-site
$80k–$90k/yr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Lead generation, Sales pipeline management, Cold-calling, Outbound prospecting, Value proposition articulation
Milwaukee, Wisconsin, United States · On-site
$100k–$110k/yr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Strategic growth, Sales, Business development, Consultative selling, Relationship management
Milwaukee, Wisconsin, United States · On-site
$100k–$110k/yr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Strategic growth, Sales, Consultative selling, Relationship management, Pipeline management
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The Agent Experience Coordinator serves as the primary point of contact for office visitors and manages daily office operations to ensure a smooth environment. They also provide direct support to real estate agents, including technology training, marketing assistance, and onboarding facilitation.
Candidates should have 1-2 years of experience in customer service, office management, or operations, with real estate experience being a plus. Strong communication, organizational, and problem-solving skills are required, along with the ability to work on-site.
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee office management to ensure everything is running smoothly and that our Compass office standards are maintained. You will support a small roster of our customers with everything, including understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEC, you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.
Please note: this role is 100% in-office in our Madison Office.
At Compass You Will:
Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
Manage a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetings
Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
Partner with the National Onboarding team on facilitation of onboarding processes for new customers
Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
What We're Looking For:
1-2 years of previous experience in customer service, office management, hospitality, or operations
Previous experience in real estate a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Great listening skills, connects well with others, and is empathetic of the customer’s pain points
A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
Strong verbal communication and presentation skills
Meticulous attention to detail, highly organized
Ability to work in the office during standard operating hours
Ability to lift up to 25 lbs
Compensation: The expected base pay for this position is $21.00-$23.36 per hour. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements.
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Compass is a real estate technology company with a powerful end-to-end platform that supports the entire buying and selling workflow. We deliver an incomparable experience to both agents and their clients all in service of the Compass mission: to help everyone find their place in the world. Founded in 2012 by Ori Allon and Robert Reffkin, Compass operates in 22+ regions across the United States including New York, Los Angeles and Orange County, Chicago, San Francisco, Boston, Washington D.C., South Florida, The Hamptons, Santa Barbara & Montecito, San Diego, Seattle & Eastside, Philadelphia, Connecticut, Westchester, Aspen, Boulder, Denver, Atlanta, Austin & Central Texas, Dallas-Fort Worth, Houston, Nashville, and Lake Tahoe. Learn more and find your place at www.compass.com and www.compass.com/careers. Compass only reaches out to applicants from a @compass.com domain and does not prompt applicants to download software or files as part of its application process.
Offices: 110 Fifth Avenue, 3rd Floor, New York, NY 10011, US · 1506 19th Street Northwest, Washington, DC 20036, US · 660 Pennsylvania Ave SE, Suite 300, Washington, DC 20003, US · 117 S Monarch St, Aspen, CO 81611, US · 3107 Peachtree Rd NE, Suite A-1, Atlanta, Georgia 30305, US
Compass is a real estate technology company with a powerful end-to-end platform that supports the entire buying and selling workflow. We deliver an incomparable experience to both agents and their clients all in service of the Compass mission: to help everyone find their place in the world. Founded in 2012 by Ori Allon and Robert Reffkin, Compass operates in 22+ regions across the United States including New York, Los Angeles and Orange County, Chicago, San Francisco, Boston, Washington D.C., South Florida, The Hamptons, Santa Barbara & Montecito, San Diego, Seattle & Eastside, Philadelphia, Connecticut, Westchester, Aspen, Boulder, Denver, Atlanta, Austin & Central Texas, Dallas-Fort Worth, Houston, Nashville, and Lake Tahoe. Learn more and find your place at www.compass.com and www.compass.com/careers. Compass only reaches out to applicants from a @compass.com domain and does not prompt applicants to download software or files as part of its application process.
Offices: 110 Fifth Avenue, 3rd Floor, New York, NY 10011, US · 1506 19th Street Northwest, Washington, DC 20036, US · 660 Pennsylvania Ave SE, Suite 300, Washington, DC 20003, US · 117 S Monarch St, Aspen, CO 81611, US · 3107 Peachtree Rd NE, Suite A-1, Atlanta, Georgia 30305, US
