Maplewood, Minnesota, United States · On-site
$25/hr–$30/hr
Job DetailsJob Location: Maplewood (Carlton St clinic), MN 55119Salary Range: $25.00 - $30.00 HourlyJoin Our Team as a Call Center Manager at the Carlton Street clinic. This position oversees the daily operations of the …
Skills: Call Center Management, Staff Coaching, Performance Metrics Monitoring, Patient Scheduling, Customer Service
Maplewood, Minnesota, United States · On-site
$22/hr–$24/hr
Job DetailsJob Location: Maplewood (Maplewood clinic), MN 55109Position Type: Full TimeSalary Range: $22.00 - $24.00 HourlyJob Category: AdministrativeJoin our team in Maplewood as a full-time Patient Financial Coordinat…
Skills: Insurance Verification, Payment Collection, Billing, Financial Arrangements, Customer Service
Maplewood, Minnesota, United States · On-site
$22/hr–$24/hr
Job DetailsJob Location: Maplewood (Carlton St clinic), MN 55119Position Type: Full TimeSalary Range: $22.00 - $24.00 HourlyJob Category: AdministrativeJoin our team as a full-time Treatment Coordinator at our Carlton St…
Skills: Insurance Verification, Payment Collection, Billing, Patient Scheduling, Financial Counseling
Rochester, Minnesota, United States · On-site
$48/hr–$54/hr
Job DetailsJob Location: Rochester, MN 55904Position Type: Part TimeSalary Range: $48.00 - $54.00 HourlyJob Category: HygienistJoin our team in Rochester as a Part-Time Hygienist! Our Hygienists are essential members of …
Skills: Dental Hygiene, Periodontal Therapy, Patient Assessment, Treatment Planning, Nutritional Counseling
Maplewood, Minnesota, United States · On-site
$48/hr–$54/hr
Job DetailsJob Location: Maplewood (Maplewood clinic), MN 55109Position Type: Part TimeSalary Range: $48.00 - $54.00 HourlyJob Category: HygienistJoin our team in Maplewood as a Part-Time Hygienist on the PM shift! Our H…
Skills: Dental Hygiene, Periodontal Therapy, Patient Assessment, Treatment Planning, Debridement
Buffalo, Minnesota, United States · On-site
$20/hr–$23/hr
Job DetailsJob Location: Buffalo, MN 55313Position Type: Full TimeSalary Range: $20.00 - $23.00 HourlyJob Category: AdministrativeJoin our team in Buffalo as a full-time Scheduling Coordinator! This position serves a cri…
Skills: Patient Scheduling, Customer Service, Patient Registration, Record Maintenance, Written Communication
Rochester, Minnesota, United States · On-site
$35k–$80k/yr
Job DetailsJob Location: Rochester, MN 55904Position Type: Part TimeSalary Range: $35,000.00 - $80,000.00 CommissionJob Category: DentistJoin our team in Rochester as a part-time Dentist for Fridays! Our Dentists serve a…
Skills: General Dentistry, Endodontics, Oral Surgery, Pediatric Dentistry, Prosthodontics
Rochester, Minnesota, United States · On-site
$87k–$139k/yr
Job DetailsJob Location: Rochester, MN 55904Position Type: Part TimeSalary Range: $87,000.00 - $139,000.00 CommissionJob Category: Advanced Dental TherapistWe have a full-time opportunity for a part-time Advanced Dental …
Skills: Operative Dentistry, Pediatric Procedures, Oral Evaluation, Treatment Planning, Patient Education
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Oversee daily operations of the call center scheduling team to ensure efficient and professional patient inquiry handling. Manage and coach representatives while monitoring call quality and productivity metrics.
Requires over 3 years of leadership experience in a call center or customer service environment. Experience with Open Dental, Solutionreach, and the healthcare or dental industry is preferred.
Job DetailsJob Location: Maplewood (Carlton St clinic), MN 55119Salary Range: $25.00 - $30.00 HourlyJoin Our Team as a Call Center Manager at the Carlton Street clinic. This position oversees the daily operations of the Call Center scheduling team, ensuring that patient inquiries are handled efficiently, professionally, and in accordance with clinic standards. The Call Center Manager monitors employee performance, and trains and coaches Scheduling Coordinators who work in the Call Center.
Community Dental Care is Minnesota's largest provider of comprehensive dental care for people of all ages on public programs. We operate five clinics across the state, including the Twin Cities, Rochester and Buffalo.
Responsibilities
Manage and coach a team of call center representatives.
Monitor call quality, productivity, and performance metrics
Oversee patient scheduling, and communications using Open Dental and Solutionreach.
Handle escalated patient concerns and ensure excellent customer service.
Assist with hiring, training, and staff development.
Improve workflows and drive team performance.
Qualifications
3+ years of call center or customer service leadership experience.
Experience with Open Dental and Solutionreach preferred.
Strong leadership, communication, and coaching skills.
Ability to manage performance metrics and improve processes.
Healthcare or dental industry experience preferred.
Meaningful work in a collaborative environment that fosters professional growth
Comprehensive medical, dental and life insurance
Paid time off and holiday pay
401k plus company match
At Community Dental Care, we provide high quality dental care in a caring, culturally respectful manner. Our team of over 300 employees are committed to our mission and seek to make a meaningful difference in the lives of others. We value our staff and equip them with the tools and training needed to be successful.
Community Dental Care is an Equal Opportunity Employer. We recognize that our diversity makes us stronger and empowers us to serve our patients in a culturally sensitive manner.
Qualifications
quality dental care and preventive education for all
Community Dental Care is a 501(c)(3) nonprofit safety net dental provider serving people on public programs and the uninsured. As an established leader in promoting health equity, we expand access to high quality comprehensive oral health care for the underserved. We are committed to removing barriers that impede so many Minnesotans from receiving care and services that promote oral health, which is key to good health overall. As a trusted community provider for more than 20 years, we deliver high quality, comprehensive and accessible dental care for patients of all ages across five clinics located in the Twin Cities, Rochester and Buffalo. Our diverse staff of 310 employees, representing 30 languages, provide culturally sensitive care for 140,000 patient visits annually. About 70% of the people we serve are racially and ethnically diverse and 60% are children. The vast majority (91%) are low income or uninsured. Community Dental Care is committed to providing affordable and accessible dental care to all patients in need, especially those with very limited or no income. Each year, we provide $1.7 million in charity care. We have a Charity Care Policy, Sliding Fee Scale Policy and Care Grant protocols to provide financial assistance for uninsured and underinsured patients. In addition to oral health care services, we provide preventive education and services to children and families in over 40 outreach locations, including schools, community service organizations, food shelves and medical clinics. We train over 300 students per year providing robust clinical training for dental professional students (hygienist and dental assistant) and oral health assessment/prevention training for nursing students. Our vision is that all people will have access to high quality, affordable dental care to improve their overall health in a convenient, caring, and respectful environment.
Offices: 1670 Beam Avenue, Suite 204, Maplewood, MN 55109, US · 600 Carlton Street North, Maplewood, Minnesota 55119, US · 5700 Bottineau Blvd, Crystal, Minnesota 55429, US · 2120 Highway 14 E, Rochester, Minnesota 55904, US · 3650 Braddock Ave NE, Suite 200, Buffalo, Minnesota 55313, US
quality dental care and preventive education for all
Community Dental Care is a 501(c)(3) nonprofit safety net dental provider serving people on public programs and the uninsured. As an established leader in promoting health equity, we expand access to high quality comprehensive oral health care for the underserved. We are committed to removing barriers that impede so many Minnesotans from receiving care and services that promote oral health, which is key to good health overall. As a trusted community provider for more than 20 years, we deliver high quality, comprehensive and accessible dental care for patients of all ages across five clinics located in the Twin Cities, Rochester and Buffalo. Our diverse staff of 310 employees, representing 30 languages, provide culturally sensitive care for 140,000 patient visits annually. About 70% of the people we serve are racially and ethnically diverse and 60% are children. The vast majority (91%) are low income or uninsured. Community Dental Care is committed to providing affordable and accessible dental care to all patients in need, especially those with very limited or no income. Each year, we provide $1.7 million in charity care. We have a Charity Care Policy, Sliding Fee Scale Policy and Care Grant protocols to provide financial assistance for uninsured and underinsured patients. In addition to oral health care services, we provide preventive education and services to children and families in over 40 outreach locations, including schools, community service organizations, food shelves and medical clinics. We train over 300 students per year providing robust clinical training for dental professional students (hygienist and dental assistant) and oral health assessment/prevention training for nursing students. Our vision is that all people will have access to high quality, affordable dental care to improve their overall health in a convenient, caring, and respectful environment.
Offices: 1670 Beam Avenue, Suite 204, Maplewood, MN 55109, US · 600 Carlton Street North, Maplewood, Minnesota 55119, US · 5700 Bottineau Blvd, Crystal, Minnesota 55429, US · 2120 Highway 14 E, Rochester, Minnesota 55904, US · 3650 Braddock Ave NE, Suite 200, Buffalo, Minnesota 55313, US
