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$52k–$78k/yr
Full-time
associate degree, bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Wellness Programs, Mental Health Resources, Paid Leave Of Absence
Posted 3d ago
~40 hrs/week
Responsibilities
Provide support and education to end-users and caregivers regarding Coloplast products and services via phone, email, and letters. Manage program enrollments and maintain high data quality while adhering to ethical and professional standards.
Requirements
Requires strong communication skills, intermediate MS Office proficiency, and a patient, empathetic approach to customer care. A degree or at least one year of healthcare customer service or sales experience is preferred.
Full job description
The Coloplast Consumer Advisor is primarily responsible for the support and education of end-users and caregivers with Coloplast products and services.
Monday - Friday 9:30am - 6:00pm CST. Wednesdays on site in Minneapolis.
Major Areas of Accountability
Respond to consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics
Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to end-users
Accurately and thoroughly document each end-user program enrollment in Coloplast systems per standard department procedures. Responsible for data quality, including self-audit of work
Communicate with end-users about intimate health care issues and anatomical functions in a mature and consultative manner
Utilize available resources to stay current with industry developments and competitor's products, services and business activities
Communicate and work as a team with other members of the consumer care team to ensure excellent service
Complete monthly activity goals
Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
Other job duties as assigned
Basic Qualifications
Self-driven, to-the-point communicator
Highly structured approach with attention to detail and proper documentation of all work
Excellent verbal and written communication skills
Intermediate computer skills in MS Excel, PowerPoint and Word.
Critical thinking and problem solving skills
Must be patient, empathetic and possess the ability to utilize the telephone effectively as a customer relations tool
Able to work well in cross-functional teams, independent, yet a team player
Passionate about identifying the correct solution and improving the end-user's quality of life
Ability to travel (approximately 10%)
Preferred Qualifications
Associates or Bachelor's degree and / or a combination of at least 1 year healthcare customer service/sales experience
Experience in a call center environment
Healthcare industry experience
Ability to explain medical process and procedures while giving clear, concise, step by step direction over the phones.
At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect:
Health and Wellness:Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
Financial Security:A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
Work-Life Balance:Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
Professional Development:Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
Recognition and Rewards:Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
Community and Culture:A supportive work environment where everyone feels valued, and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
Competitive Compensation:The total (hourly plus performance based incentive) compensation range for this position is $52,244- $78,366. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16,000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.
Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, theAdvamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.
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Related keywords
Ostomy CareMedical DeviceHealthcare Customer ServiceEnd-user SupportAdvamed Code Of EthicsPatient EducationCall CenterIntimate Health CareCRM DocumentationHealthcare SalesMedical Procedures