Washington, District of Columbia, United States · On-site
Position Summary The Customer Care Associate continuously works to improve the level of service we extend to our clients and parking customers, particularly with respect to incoming telephone calls, incoming email, incom…
Skills: Customer Service, Call Center Operations, CRM, Billing and Invoicing, Conflict Resolution
Washington, District of Columbia, United States · On-site
Position Summary To deliver the company’s standards of service with each parker transaction by parking and retrieving customer vehicles safely and timely and assisting customers in and out of their vehicles. Essent…
Skills: Safe Driving, Customer Service, Traffic Control, Communication, Conflict Resolution
Washington, District of Columbia, United States · On-site
Position Summary The Operations Manager is responsible for the daily management of several parking facilities. This position delivers company, client and customer expectations by ensuring the facility is operating in acc…
Skills: Operations Management, Staff Scheduling, Performance Management, Revenue Control, Customer Service
Washington, District of Columbia, United States · On-site
Position Summary To deliver the company’s standards of customer service with each parker transaction while maintaining an acceptable flow of traffic in and out of the parking facility. Essential Duties and Responsi…
Skills: Cash Handling, Customer Service, Basic Math, Payment Processing, Written Communication
Washington, District of Columbia, United States · On-site
Position Summary To deliver the company’s customer service standards with each parker transaction while maintaining an acceptable flow of traffic in and out of the parking facility. Receiving payment from customers…
Skills: Customer Service, Cash Handling, Vehicle Operation, Payment Processing, Traffic Management
Washington, District of Columbia, United States • On-site
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The associate manages incoming customer communications via phone, email, and web to resolve inquiries and maintain account accuracy. They are responsible for billing adjustments, outbound collection efforts, and ensuring high quality service scores.
Candidates should have an associate degree or 2-4 years of experience in a high-volume call center environment. Proficiency with CRM tools and basic call center technology is desired.
Position Summary |
The Customer Care Associate continuously works to improve the level of service we extend to our clients and parking customers, particularly with respect to incoming telephone calls, incoming email, incoming website requests, incoming intercom, new monthly account applications, validation and chaser ticket orders, preferred parking customers, government contract customers, account closings, invoice process and all aspects of customer contact within the Customer Care Department and the Remote Management Center. Maintain a positive attitude while working with customers and clients in a highly intense fast-paced environment. The ability to quickly identify and resolve customer inquiries and to adjust quickly to the changing demands of daily priorities in a professional manner. Flexible schedule and work shifts required. Some weekends required. |
Essential Duties and Responsibilities |
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Non-Essential Duties and Responsibilities |
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Minimum Job Qualifications |
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Qualifications Desired |
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Performance Standards |
This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year. |
Physical Demands and Working Conditions |
The physical demands of this position and the work environment characteristics described below are representative of those that must be met, with or without reasonable accommodations, by an employee to perform the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential job functions.
Physical Demands: As part of performing the duties associated with this position, the employee will be required for a period of time to stand, walk, sit, handle tools or controls, reach with hands or arms, talk and hear.
Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate. |
Internal Contacts |
Daily internal contact with Senior Manager, Customer Care, Senior Manager, Remote Management Center, Vice President of Customer Care, other members of the management team, and line management, professional employees and the hourly work force. |
External Contacts |
External contact with monthly customers, potential new customers, daily parkers, vendors and clients. Additional contacts as deemed necessary. |
Colonial Parking is a locally owned & operated parking operator that has been serving the DC Metro area for 70+ years.
Colonial Parking partners with commercial real estate asset and property managers to provide the very best in customer service, revenue growth, and tenant amenities through leading technology, parking professionals and creative innovation. With more than 300 parking facilities serving office buildings, retail malls, hotels, sporting events and hospitals, Colonial offers convenient parking for tens of thousands of residents and visitors every day, from Capitol Hill to Georgetown and from Old Town to Bethesda. In the District of Columbia alone, 90% of all commuters are estimated to work within two blocks of a Colonial facility. No other parking company comes close to offering such widespread convenience. Colonial’s market presence results from our success in building lasting relationships with property owners and managers by seeking to follow the direction of our Founders. They taught us to constantly seek to improve, innovate and create value, to offer impeccable service, to contribute back to the communities from which we draw, and to insist upon and deliver an “honest count” based on a reputation for integrity.
Offices: 1050 Thomas Jefferson St NW, Suite 100, Washington, DC 20007, US
Colonial Parking is a locally owned & operated parking operator that has been serving the DC Metro area for 70+ years.
Colonial Parking partners with commercial real estate asset and property managers to provide the very best in customer service, revenue growth, and tenant amenities through leading technology, parking professionals and creative innovation. With more than 300 parking facilities serving office buildings, retail malls, hotels, sporting events and hospitals, Colonial offers convenient parking for tens of thousands of residents and visitors every day, from Capitol Hill to Georgetown and from Old Town to Bethesda. In the District of Columbia alone, 90% of all commuters are estimated to work within two blocks of a Colonial facility. No other parking company comes close to offering such widespread convenience. Colonial’s market presence results from our success in building lasting relationships with property owners and managers by seeking to follow the direction of our Founders. They taught us to constantly seek to improve, innovate and create value, to offer impeccable service, to contribute back to the communities from which we draw, and to insist upon and deliver an “honest count” based on a reputation for integrity.
Offices: 1050 Thomas Jefferson St NW, Suite 100, Washington, DC 20007, US
