Markham, Ontario, Canada · On-site
$51k/yr
Customer Success Representative Reports to: Head of Customer Success Compensation: $51,000 Role Overview The Customer Success Representative serves as a key point of contact and first impression for customers. This role …
Skills: Bilingual English and French, Customer Service, Order Management, Contract Review, Salesforce
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Acts as the primary point of contact for customers to resolve inquiries and manage service requests. Coordinates between sales and operations while auditing sales contracts for accuracy.
Requires 2-5 years of call center experience and bilingual proficiency in English and French. Must be proficient in Microsoft Office and capable of working flexible hours between 8 AM and 8 PM.
Reports to: Head of Customer Success
Compensation: $51,000
The Customer Success Representative serves as a key point of contact and first impression for customers. This role is responsible for managing incoming inquiries, coordinating service requests, and ensuring a seamless customer experience. You will act as a liaison between customers, service teams, and sales, while also supporting contract review and approval processes.
This position is ideal for candidates who thrive in a fast-paced environment, enjoy problem-solving, and excel at delivering exceptional customer service.
Elevating the washroom experience
We've spent over 50 years earning the trust of the world's most recognizable clients, one washroom at a time. Citron Hygiene provides expert management of your organization's commitment to period dignity and inclusivity in your washrooms with products and services that support menstruators away from home. We protect your fixtures with solutions that prevent pipe blockages and enhance your brand by ensuring your end-users have an unparalleled experience.
Offices: 505 Apple Creek Blvd, Unit 4, Markham, Ontario L3R 5B1, CA · Ceva House, Ashby Business Park, Excelsior Rd., Ashby de la Zouch, LE65 1NU, GB · 13 Linnell Circle, Billerica, Massachusetts 01821, US · 15 Charterhouse Crescent, London, Ontario N5W 5V3, CA · 51 Roe St, Carleton Place, Ontario K7C 0N3, CA
Elevating the washroom experience
We've spent over 50 years earning the trust of the world's most recognizable clients, one washroom at a time. Citron Hygiene provides expert management of your organization's commitment to period dignity and inclusivity in your washrooms with products and services that support menstruators away from home. We protect your fixtures with solutions that prevent pipe blockages and enhance your brand by ensuring your end-users have an unparalleled experience.
Offices: 505 Apple Creek Blvd, Unit 4, Markham, Ontario L3R 5B1, CA · Ceva House, Ashby Business Park, Excelsior Rd., Ashby de la Zouch, LE65 1NU, GB · 13 Linnell Circle, Billerica, Massachusetts 01821, US · 15 Charterhouse Crescent, London, Ontario N5W 5V3, CA · 51 Roe St, Carleton Place, Ontario K7C 0N3, CA
