Jobs at Christopherson Business Travel (Now Hiring) — 3 open

Job Title:  Travel Advisor – University Team
Department:  Operations
Reports To:  Operations Manager
FLSA Classification:  Non-Exempt (Hourly), Overtime Eligible
Location:  Remote Only

Position Summary

Compensation

Responsibilities

• Provide travel expertise with excellent customer service to university travelers, including faculty, staff, students, and athletic departments
• Organize and process individual and group travel, handling multiple itineraries and groups simultaneously
• Responsible for timely and accurate ticketing and invoicing across all university travel programs
• Interpret and enforce university client travel policies when making reservations
• Negotiate rates on behalf of groups for airfare, hotels, ground transportation, and charter services
• Determine the most economical and efficient manner to handle client travel arrangements and service needs
• Keep traveler profiles updated and document any requests in the PNR
• Resolve client service issues with patience, empathy, and urgency
• Serve as a liaison between university stakeholders (Procurement, Finance, Athletics) and Christopherson Account Management and Operations teams
• Ensure compliance with DOT regulations, TSA requirements, passport and visa requirements, and other applicable travel regulations
• Maintain awareness of international travel advisories, entry requirements, and health/safety protocols relevant to university travelers
• Handle sensitive traveler data in accordance with PCI compliance standards and company data privacy and security policies
• Ensure customer awareness and education, and capitalize on cross-sell opportunities by maintaining a general knowledge of all travel-related products and services
• Respond to customer feedback promptly, maintain precise documentation, and continually monitor client expectations
• Be willing to work as part of the overall team, assisting others when workload allows

Requirements & Competencies

• GDS Proficiency: Minimum of 2 years of Sabre GDS experience required (ticketing, reissues, voids, cancellations, EMD and MCO issuance, PNR management)
• Experience: 5+ years of reservation experience with a full-service travel agency; university or higher education travel experience preferred
• Group Travel: Experience in group travel including chartering buses, securing blocked air and hotel space, and coordinating event or athletic travel
• International Travel: Strong international booking, pricing, and exchange experience
• Regulatory Knowledge: Familiarity with DOT regulations, TSA requirements, passport and visa procedures, and international entry requirements
• Technology Proficiency: Proficient in the Microsoft Office Suite (Outlook, Word, Excel, Teams, PowerPoint) and comfortable working with Google Workspace (Docs, Sheets, Gmail); experience with CRM or support platforms (e.g., Salesforce, Zendesk) a plus
• General Tech Savviness: Comfortable navigating multiple applications simultaneously, learning new software quickly, and troubleshooting basic technical issues in a remote environment
• Remote Work Setup: Reliable high-speed internet connection is required; must be able to maintain a professional, distraction-free home office environment
• Customer Centricity: Makes things easy for the customer; is helpful and adds value; personalizes the experience; maintains accuracy; treats customers professionally; sets expectations and follows through
• Consultative: Offers useful advice to proactively assist customers and provides options tailored to university travel needs
• Coachable: Receives feedback with a growth mindset and a mentality toward continuous improvement
• Embraces Change: Comfortable with change; keeps an open mind; flexible, adaptable, and resilient
• Positive Attitude: Stays calm and composed under pressure; lifts others; remains positive with customers and coworkers
• Problem Solver: Resourceful and uses initiative to independently find solutions; looks for ways to overcome obstacles
• Communicates Effectively: Excellent oral and written communication skills; comfortable communicating with university stakeholders and being on camera for meetings as needed
• Time Management: Detail oriented with strong organizational skills; prioritizes effectively across multiple accounts
• Multitasking: Comfortable working in a fast-paced environment; ability to juggle more than one customer, issue, or task at a time; works tasks in parallel
• Teamwork Orientation: Steps in to help others; focuses on meeting customer expectations and service levels
• Spanish language fluency a plus

Training & Work Schedule

What We Offer

• Competitive hourly pay ($23–$25/hr) with uncapped commission based on production
• 401(k) retirement plan with generous match
• Company-paid group life insurance (up to $50,000)

• Medical, dental, and vision insurance (eligible the first of the month following start date)
• Short-term and long-term disability coverage 100% paid for by the company
• Employee Assistance Program (EAP) — free confidential counseling, 24-hour hotline, and 25% discount on legal and financial services

• Generous paid time off
• 8 paid company holidays plus 2 floating holidays for cultural or religious celebrations important to you
• Two company-paid administrative break periods: a one-week summer break and an end-of-year break (5+ days) — in addition to your PTO
• Paid maternity leave (up to 4 weeks) and paid spousal/paternity leave (1 week)
• Bereavement leave and military leave
• FMLA-eligible leave

About Christopherson Business Travel