White Plains, New York, United States · On-site
$46k–$52k/yr
Title: Health & Wellness Specialist Reports To: VP of Community Relations & Program Development FLSA: Non-Exempt Status: Full-time Supervisory Responsibility: N/A Position Summary The Health & Wellness Specialist serves …
Skills: Customer Service, Case Management, Referral Coordination, Client Relations, HIPAA Compliance
White Plains, New York, United States · On-site
$37k–$42k/yr
Purpose of the Role: Grow the agency’s client base through relationship building in the community and personal visit sites. Identify persons who currently do not have benefits (either have not applied or benefits h…
Skills: Relationship Building, Community Outreach, Client Screening, Case Management, Empathy
White Plains, New York, United States · On-site
$45k–$50k/yr
Position Summary: The Pretrial Services Intake Specialist is responsible for enrolling eligible defendants into pretrial services programs following arrest or court referral. This position conducts intake interviews, det…
Skills: Intake Interviewing, Case Management, Risk Assessment, Program Enrollment, Criminal Justice Knowledge
White Plains, New York, United States · Hybrid
$48k–$58k/yr
Title: HARP Administrator Reports To: Vice President of Health Home & OMH Programs FLSA: Non-Exempt Status: Full-time Position Summary The Health Home HARP Administrator is responsible for overseeing the administration, …
Skills: Program Administration, Compliance Management, Quality Assurance, Care Management, Stakeholder Collaboration
New Rochelle, New York, United States · On-site
$37k–$40k/yr
Purpose of the Role: Serving persons with mental health conditions, substance abuse issues and/or disabilities, responsible for day-to-day client interactions and care coordination of assigned cases. Address immediate an…
Skills: Care Coordination, Patient Advocacy, Case Management, Referral Management, Health Education
White Plains, New York, United States · On-site
$60k–$75k/yr
Title: Director of Development & Strategic Partnerships Reports To: Chief Operating Officer FLSA: Non-Exempt Status: Full-time Position Summary The Director of Development & Strategic Partnerships will lead CHOICE’…
Skills: Fundraising, Grant Management, Strategic Partnerships, Donor Relations, Resource Development
New Rochelle, New York, United States · On-site
$60k–$70k/yr
Title: Client Care Supervisor - Health Home Plus Services Reports To: Program Director FLSA: Non-Exempt Status: Full-time Supervisory Responsibility: Team of Health Home Plus Client Care Coordinators Purpose of the Role:…
Skills: Clinical Supervision, Administrative Supervision, Case Management, Motivational Interviewing, Crisis Response
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The Health & Wellness Specialist serves as the primary contact for clients to facilitate access to healthcare, substance abuse treatment, and community resources. They coordinate communication between clients, providers, and case managers to ensure continuity of care and maintain accurate client records.
A degree in human services, social work, or a related field is preferred, along with one to three years of experience in healthcare or social services. Candidates must be proficient in Microsoft Office and capable of working with diverse populations facing complex challenges.
Title: Health & Wellness Specialist
Reports To: VP of Community Relations & Program Development
FLSA: Non-Exempt
Status: Full-time
Supervisory Responsibility: N/A
Position Summary
The Health & Wellness Specialist serves as the primary point of contact for clients, families, and community partners within CHOICE. This role is responsible for providing exceptional customer service, connecting clients to healthcare and community resources, and ensuring a positive client experience throughout the service process. The Health & Wellness Specialist works closely with case managers and service providers to coordinate referrals and facilitate access to essential support services. This position plays a critical role in helping clients access primary care, substance abuse treatment, insurance assistance, and other supportive services that promote overall health, stability, and well-being.
Essential Duties and Responsibilities
• Serve as the first point of contact for clients, caregivers, referral sources, and community partners.
• Ensure client documentation is completed during office visits
• Assess client needs and connect individuals to appropriate services available through the agency's Resource Center.
• Facilitate referrals and appointments with Primary Care Providers (PCPs), substance abuse treatment programs, behavioral health providers, insurance representatives, housing services, and other community resources.
• Coordinate communication between clients, case managers, healthcare providers, and community agencies to ensure continuity of care.
• Follow up on referrals and service connections to ensure clients successfully access recommended services.
• Respond to client inquiries, concerns, and complaints in a professional, timely, and compassionate manner.
• Provide information regarding agency programs, eligibility requirements, and available community resources.
• Maintain accurate and confidential client records in accordance with agency policies, HIPAA regulations, and documentation standards.
• Document client interactions, referrals, service outcomes, and follow-up activities in the agency database.
• Monitor client service requests and assist in resolving barriers to accessing care and support services.
• Collaborate with multidisciplinary teams to support client goals and improve service delivery.
• Participate in outreach, client engagement, and quality improvement initiatives.
• Maintain knowledge of community resources, healthcare providers, insurance programs, and social service agencies.
• Special projects and other duties assigned.
• Associate or bachelor’s degree in human services, Social Work, Psychology, Healthcare Administration, Business Administration, or a related field preferred.
• One to three years of experience in customer service, healthcare, social services, case management support, or client relations.
• Knowledge of community resources, healthcare systems, insurance programs, and referral processes preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work effectively with diverse populations and individuals facing complex social, behavioral, or healthcare challenges.
• Proficiency in Microsoft Office and electronic case management systems.
• Ability to maintain confidentiality and handle sensitive information with professionalism.
Work Schedule:
Monday – Friday, 9 AM–5 PM, 35 hours per week
Physical Environment:
o Traditional office environment.
Compensation range: $46,000.00 - $52,000.00
CHOICE is a leading Care Management Agency serving Westchester County. We are a peer agency that assists consumers of mental health services to receive vital benefits to which they are entitled. We help our clients to find housing, obtain Medicaid, Food Stamps, Social Security benefits, become job ready, and locate a variety of other programs that they need. Our services are 100% free of charge to clients as they are covered either by Medicaid or grant funding. We focus on tangible health outcomes such as reducing emergency room visits and inpatient hospital stays. We do this by providing personalized care management to assist in obtaining and maintaining comprehensive, preventative medical care (e.g. appointment scheduling, reminders and appointment escorts) as well as addressing psycho-social needs that might interfere with medical care. At the end of our time together, we will have successfully helped someone back to a place in life where they are positive contributors in their community. Most importantly, we do so without judgment and with compassion. We change lives, we save lives and we help people regain the dignity they deserve.
Offices: 200 East Post Road, White Plains, NY 10601, US · 71 North Avenue, New Rochelle, NY 10801, US · 1 Park Place, Suite 105, Peekskill, NY 10566, US
CHOICE is a leading Care Management Agency serving Westchester County. We are a peer agency that assists consumers of mental health services to receive vital benefits to which they are entitled. We help our clients to find housing, obtain Medicaid, Food Stamps, Social Security benefits, become job ready, and locate a variety of other programs that they need. Our services are 100% free of charge to clients as they are covered either by Medicaid or grant funding. We focus on tangible health outcomes such as reducing emergency room visits and inpatient hospital stays. We do this by providing personalized care management to assist in obtaining and maintaining comprehensive, preventative medical care (e.g. appointment scheduling, reminders and appointment escorts) as well as addressing psycho-social needs that might interfere with medical care. At the end of our time together, we will have successfully helped someone back to a place in life where they are positive contributors in their community. Most importantly, we do so without judgment and with compassion. We change lives, we save lives and we help people regain the dignity they deserve.
Offices: 200 East Post Road, White Plains, NY 10601, US · 71 North Avenue, New Rochelle, NY 10801, US · 1 Park Place, Suite 105, Peekskill, NY 10566, US
