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Full-time
bachelor degree
Posted 7d ago
~40 hrs/week
Responsibilities
The Category Specialist manages the end-to-end onboarding process for Consumables vendors and serves as a primary operational contact. They are responsible for troubleshooting product issues, maintaining system configurations, and collaborating with cross-functional teams to improve operational performance.
Requirements
Candidates should have at least one year of experience in category operations, vendor management, or merchandising support. A bachelor's degree is desired, along with strong communication skills and experience managing operational workflows.
Full job description
Job Description:
Your Opportunity
The Category Specialist supports the onboarding, enablement, and ongoing management of vendors within the Consumables category. This role partners closely with cross-functional teams to onboard vendors accurately and efficiently while resolving any discovered issues. The role serves as a key operational contact for vendors and internal customers, helping drive a high-quality experience.
What You’ll Do
Manage the onboarding process for assigned Consumables vendors from setup through launch, providing guidance, timelines, and status updates
Partner with the Merchandising Operations team to coordinate onboarding activities, resolve issues, and remove blockers
Ensure vendors are accurately configured across systems, tools, and requirements
Support product setup, configuration, and ongoing maintenance
Troubleshoot product issues and coordinate resolution with Operations, Product, and Technology teams
Identify recurring issues or risks and surface insights to improve processes and product performance
Respond to and resolve internal and vendor-facing tickets related to onboarding and category execution
Triage issues appropriately, track them through resolution, and ensure vendors and internal partners are informed
Communicate clearly and professionally with vendors, building and maintaining strong working relationships
Proactively identify vendor risks, gaps, or opportunities tied to execution
Share vendor feedback and operational insights to inform process and product improvements
Support category-level operational initiatives as needed
What You’ll Need
Completion of a BS/BA degree desired
1+ years of experience in category operations, vendor management, merchandising support, or related roles
Experience working with external vendors and cross-functional internal teams
Experience managing tickets, workflows, or operational requests
Familiarity with merchandising or onboarding support systems
Strong written and verbal communication skills
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Industry
Retail
Company size
10,001+ employees
Founded
2011
Headquarters
Plantation, Florida
LinkedIn followers
470,175
Total funding
$951M
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Offices: 7700 W Sunrise Blvd, Plantation, Florida 33322, US · 385 Milan Drive, Sparks, NV 89434, US · 1974 Innovation Blvd., Clayton, IN 46118, US · 343 Congress Street, Boston, MA 02210, US · 1950 North Stemmons Highway, Suite 3060, Dallas, Texas 75207, US
Our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Industry
Retail
Company size
10,001+ employees
Founded
2011
Headquarters
Plantation, Florida
LinkedIn followers
470,175
Total funding
$951M
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Offices: 7700 W Sunrise Blvd, Plantation, Florida 33322, US · 385 Milan Drive, Sparks, NV 89434, US · 1974 Innovation Blvd., Clayton, IN 46118, US · 343 Congress Street, Boston, MA 02210, US · 1950 North Stemmons Highway, Suite 3060, Dallas, Texas 75207, US