United States · Remote OK
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local optio…
Skills: Customer Success, Patient Support, Salesforce, CRM, Contact Center Technology
United States · Remote Solely
$57k–$80k/yr
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local optio…
Skills: Dialectical Behavior Therapy, Cognitive Behavioral Therapy, EMDR, Motivational Interviewing, Group Therapy
Massachusetts, United States · Remote Solely
$70k–$80k/yr
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local optio…
Skills: Dialectical Behavior Therapy, Cognitive Behavioral Therapy, EMDR, Motivational Interviewing, Group Therapy
Placentia, California, United States · On-site
$18/hr–$22/hr
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local optio…
Skills: Office Coordination, Administrative Support, Data Entry, Claims Submission, Payor Credentialing
Commerce City, Colorado, United States · On-site
$18/hr–$22/hr
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local optio…
Skills: Office Coordination, Administrative Support, Data Entry, Payor Credentialing, Claims Submission
United States · Remote Solely
$127k–$162k/yr
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local optio…
Skills: Clinical Supervision, People Management, Change Management, Intake Assessment, DSM-5-TR
Louisiana, United States · Remote Solely
$75k–$85k/yr
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local optio…
Skills: Telehealth, Dbt, Cbt, Emdr, Motivational Interviewing
Bloomington, Minnesota, United States · On-site
$18/hr–$22/hr
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local optio…
Skills: Office Coordination, Administrative Support, Data Entry, Payor Credentialing, Claims Submission
Florida, United States · Remote Solely
$75k–$85k/yr
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local optio…
Skills: Telehealth, Dialectical Behavior Therapy (DBT), Cognitive Behavioral Therapy (CBT), EMDR, Motivational Interviewing
New York, New York, United States · Hybrid
$190k–$260k/yr
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local optio…
Skills: Technical Program Management, Product Operations, Engineering Operations, Software Architecture, AI/ML Systems
Philadelphia, Pennsylvania, United States · On-site
$94k–$114k/yr
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local optio…
Skills: Sales, Business Development, Relationship Building, Stakeholder Education, Project Management
Florida, United States · Remote Solely
$75k–$85k/yr
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local optio…
Skills: Dialectical Behavior Therapy (DBT), Cognitive Behavioral Therapy (CBT), EMDR, Motivational Interviewing, Group Therapy
Peabody, Massachusetts, United States · On-site
$18/hr–$22/hr
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local optio…
Skills: Office Coordination, Administrative Support, Data Entry, Payor Credentialing, Claims Submission
Bloomington, Minnesota, United States · On-site
$18/hr–$22/hr
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local optio…
Skills: Office Coordination, Administrative Support, Data Entry, Payor Credentialing, Claims Submission
United States · Remote OK
$180k–$240k/yr
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local optio…
Skills: Security Engineering, Identity And Access Management, Endpoint Security, SaaS Security, Cloud Security
United States · Remote OK
$97k–$135k/yr
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local optio…
Skills: Payroll Processing, UKG Pro, Multi-state Payroll Compliance, Taxation, Benefits Administration
New York, New York, United States · Hybrid
$117k–$148k/yr
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local optio…
Skills: Financial Modeling, Data Analysis, Excel, SQL, Tableau
United States · Remote Solely
$75k–$85k/yr
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local optio…
Skills: Dialectical Behavior Therapy, Cognitive Behavioral Therapy, Eye Movement Desensitization And Reprocessing, Motivational Interviewing, Group Therapy
Indianapolis, Indiana, United States · Hybrid
$65k–$80k/yr
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local optio…
Skills: Sales, Relationship Building, Go-To-Market Strategy, Project Management, Consultative Selling
Placentia, California, United States · On-site
$18/hr–$22/hr
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local optio…
Skills: Office Coordination, Administrative Support, Data Entry, Payor Credentialing, Claims Submission
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Patient Finance Specialist manages client enrollment, financial agreements, and insurance benefit communication to ensure seamless access to treatment. They act as a primary liaison between patients and internal teams to resolve barriers to care and coordinate aftercare resources.
Candidates must have a high school diploma and at least 2 years of experience in customer or patient success, including 1-2 years of CRM and contact center technology usage. Proficiency in financial discussions, HIPAA policies, and cloud-based communication tools is required.
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Patient Finance Specialist. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist - Client Enablement will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. The Client Enablement team has the dual mission ensuring clients get the most out of their care at Charlie Health while identifying and correcting barriers to this care before they occur.
We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Additional Information
Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. #LI-Remote
Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Virtual behavioral health provider offering personalized Intensive Outpatient Programs (IOP) for kids, teens and adults
Charlie Health is a virtual behavioral health provider delivering high acuity, evidence-based care that drives life-saving outcomes. The company’s virtual Intensive Outpatient Programs (IOP) provide personalized treatment for kids, teens, and adults facing serious mental health issues, addiction, or co-occurring conditions. Charlie Health’s innovative treatment model combines clinical expertise, group connection, and measurement-based care to support long-term healing. Charlie Health is in-network with most major health plans, including commercial and Medicaid, across 40 states and counting.
Offices: Bozeman, Montana, US
Virtual behavioral health provider offering personalized Intensive Outpatient Programs (IOP) for kids, teens and adults
Charlie Health is a virtual behavioral health provider delivering high acuity, evidence-based care that drives life-saving outcomes. The company’s virtual Intensive Outpatient Programs (IOP) provide personalized treatment for kids, teens, and adults facing serious mental health issues, addiction, or co-occurring conditions. Charlie Health’s innovative treatment model combines clinical expertise, group connection, and measurement-based care to support long-term healing. Charlie Health is in-network with most major health plans, including commercial and Medicaid, across 40 states and counting.
Offices: Bozeman, Montana, US
