Job Title: Service Advisor Company: Chapman Ford Location: 3950 N 89th St, Scottsdale, AZ 85251 Schedule: Shifts Vary | Monday-Friday 7am-6pm, Rotating Saturdays 7am-5pm Pay: Unlimited commission About the Role Chapman A…
Skills: Customer Service, Interpersonal Skills, Communication, Organization, Time Management
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Full-time
Medical Insurance, Dental Insurance, Vision Insurance, 401(k) With Company Contributions, Life Insurance, Paid Time Off
Posted 81d ago
~40 hrs/week
Responsibilities
Act as the primary liaison between customers and technicians to coordinate vehicle maintenance and repairs. Manage the service process from scheduling and estimating costs to providing progress updates and ensuring customer satisfaction.
Requirements
Requires previous experience as a Service Advisor, preferably with Ford vehicles, and a valid driver's license. Candidates must possess strong communication skills and pass a background check and drug screen.
Full job description
Job Title: Service Advisor Company: Chapman Ford Location: 3950 N 89th St, Scottsdale, AZ 85251 Schedule: Shifts Vary | Monday-Friday 7am-6pm, Rotating Saturdays 7am-5pm Pay: Unlimited commission
About the Role
Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.
Our Chapman Ford location in Scottsdale is currently seeking an experienced Service Advisor to join our Service Department. In this role, you will serve as the liaison between customers and technicians, helping customers understand their vehicle maintenance needs while delivering an exceptional service experience.
Responsibilities
Schedule, confirm, and prepare for customer service appointments
Determine vehicle service needs based on customer feedback, inspections, and mileage
Create repair orders with accurate cost and time estimates
Communicate with technicians and parts associates to ensure timely completion of repairs
Monitor repair progress and provide customers with updates throughout the service process
Follow up with customers after service completion to ensure satisfaction and resolve concerns promptly
Qualifications
Previous Service Advisor experience, preferably with Ford vehicles
Excellent interpersonal and customer service skills
Strong communication skills with the ability to explain vehicle service needs clearly
Strong organizational and time management abilities
Proven ability to achieve sales goals
Valid driver’s license with a clean driving record
Must pass a pre-employment background check and drug screen
Compensation & Perks
Competitive Pay: uncapped commission
Opportunities for career growth and advancement
Supportive, team-oriented workplace
Employee discounts and assistance programs
Closed on Sundays
Benefits
Medical, dental, and vision insurance
401(k) with company contributions
Life insurance
Paid time off and holidays
Onsite nurse practitioners and wellness support
How to Apply
Submit your application for consideration. Qualified candidates will be contacted regarding next steps.
Related keywords
Service AdvisorAutomotive RetailFord VehiclesRepair OrdersVehicle MaintenanceCustomer ExperienceCommissionDealershipAutomotive Service
7 Locations | 9 Brands in PA & NJ
If our emblem is not on the back of your car or truck you probably did pay too much.
Industry
Motor Vehicle Manufacturing
Company size
501-1,000 employees
Founded
1963
Headquarters
Horsham, PA
LinkedIn followers
1,944
“Making a Difference One Customer at a Time”
The Chapman Auto Stores has served your local community with high quality vehicle sales and service for over a half century. With 7 locations from Atlantic City to Lancaster County, The Chapman Auto Stores is one of the largest auto groups in the tristate area with the best selection of vehicles – including Ford, Chevrolet, Chrysler, Jeep, Dodge, RAM, Nissan, Lincoln, and Mazda to certified pre-owned vehicles. Along with experienced parts depts. to serve ALL of your accessory needs.
Offices: 1100 Easton Road, Horsham, PA 19044, US · 9371 Roosevelt Blvd, Philadelphia, PA 19114, US · 5201 Main Street, East Petersburg, PA 17520, US · 3951 Columbia Avenue, Columbia, PA 17512, US · 6744 Blackhorse Pike, Egg Harbor, NJ 08234, US
7 Locations | 9 Brands in PA & NJ
If our emblem is not on the back of your car or truck you probably did pay too much.
Industry
Motor Vehicle Manufacturing
Company size
501-1,000 employees
Founded
1963
Headquarters
Horsham, PA
LinkedIn followers
1,944
“Making a Difference One Customer at a Time”
The Chapman Auto Stores has served your local community with high quality vehicle sales and service for over a half century. With 7 locations from Atlantic City to Lancaster County, The Chapman Auto Stores is one of the largest auto groups in the tristate area with the best selection of vehicles – including Ford, Chevrolet, Chrysler, Jeep, Dodge, RAM, Nissan, Lincoln, and Mazda to certified pre-owned vehicles. Along with experienced parts depts. to serve ALL of your accessory needs.
Offices: 1100 Easton Road, Horsham, PA 19044, US · 9371 Roosevelt Blvd, Philadelphia, PA 19114, US · 5201 Main Street, East Petersburg, PA 17520, US · 3951 Columbia Avenue, Columbia, PA 17512, US · 6744 Blackhorse Pike, Egg Harbor, NJ 08234, US