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Chapman Auto Stores logoChapman Auto Stores

Service Advisor

Scottsdale, Arizona, United States · On-site

Mid level

Job Title: Service Advisor Company: Chapman Ford Location: 3950 N 89th St, Scottsdale, AZ 85251 Schedule: Shifts Vary | Monday-Friday 7am-6pm, Rotating Saturdays 7am-5pm Pay: Unlimited commission About the Role Chapman A…

Skills: Customer Service, Interpersonal Skills, Communication, Organization, Time Management

Chapman Auto Stores logo

Service Advisor

Chapman Auto Stores

Scottsdale, Arizona, United States • On-site

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Mid level

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  • Full-time
  • Medical Insurance, Dental Insurance, Vision Insurance, 401(k) With Company Contributions, Life Insurance, Paid Time Off
  • Posted 81d ago
  • ~40 hrs/week

Responsibilities

Act as the primary liaison between customers and technicians to coordinate vehicle maintenance and repairs. Manage the service process from scheduling and estimating costs to providing progress updates and ensuring customer satisfaction.

Requirements

Requires previous experience as a Service Advisor, preferably with Ford vehicles, and a valid driver's license. Candidates must possess strong communication skills and pass a background check and drug screen.

Full job description

Job Title: Service Advisor
Company: Chapman Ford
Location: 3950 N 89th St, Scottsdale, AZ 85251
Schedule: Shifts Vary | Monday-Friday 7am-6pm, Rotating Saturdays 7am-5pm
Pay: Unlimited commission


About the Role

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

Our Chapman Ford location in Scottsdale is currently seeking an experienced Service Advisor to join our Service Department. In this role, you will serve as the liaison between customers and technicians, helping customers understand their vehicle maintenance needs while delivering an exceptional service experience.

Responsibilities

  • Schedule, confirm, and prepare for customer service appointments
  • Determine vehicle service needs based on customer feedback, inspections, and mileage
  • Create repair orders with accurate cost and time estimates
  • Communicate with technicians and parts associates to ensure timely completion of repairs
  • Monitor repair progress and provide customers with updates throughout the service process
  • Follow up with customers after service completion to ensure satisfaction and resolve concerns promptly

Qualifications

  • Previous Service Advisor experience, preferably with Ford vehicles
  • Excellent interpersonal and customer service skills
  • Strong communication skills with the ability to explain vehicle service needs clearly
  • Strong organizational and time management abilities
  • Proven ability to achieve sales goals
  • Valid driver’s license with a clean driving record
  • Must pass a pre-employment background check and drug screen

Compensation & Perks

  • Competitive Pay: uncapped commission
  • Opportunities for career growth and advancement
  • Supportive, team-oriented workplace
  • Employee discounts and assistance programs
  • Closed on Sundays

Benefits

  • Medical, dental, and vision insurance
  • 401(k) with company contributions
  • Life insurance
  • Paid time off and holidays
  • Onsite nurse practitioners and wellness support

How to Apply

Submit your application for consideration. Qualified candidates will be contacted regarding next steps.

Related keywords

Service AdvisorAutomotive RetailFord VehiclesRepair OrdersVehicle MaintenanceCustomer ExperienceCommissionDealershipAutomotive Service

About Chapman Auto Stores

LinkedInVisit site

7 Locations | 9 Brands in PA & NJ If our emblem is not on the back of your car or truck you probably did pay too much.

Industry
Motor Vehicle Manufacturing
Company size
501-1,000 employees
Founded
1963
Headquarters
Horsham, PA
LinkedIn followers
1,944

“Making a Difference One Customer at a Time” The Chapman Auto Stores has served your local community with high quality vehicle sales and service for over a half century. With 7 locations from Atlantic City to Lancaster County, The Chapman Auto Stores is one of the largest auto groups in the tristate area with the best selection of vehicles – including Ford, Chevrolet, Chrysler, Jeep, Dodge, RAM, Nissan, Lincoln, and Mazda to certified pre-owned vehicles. Along with experienced parts depts. to serve ALL of your accessory needs.

Offices: 1100 Easton Road, Horsham, PA 19044, US · 9371 Roosevelt Blvd, Philadelphia, PA 19114, US · 5201 Main Street, East Petersburg, PA 17520, US · 3951 Columbia Avenue, Columbia, PA 17512, US · 6744 Blackhorse Pike, Egg Harbor, NJ 08234, US

FordChryslerJeepDodgeRamVolkswagenNissanChevroletMazdaLincoln
View all jobs at Chapman Auto Stores

About Chapman Auto Stores

LinkedInVisit site

7 Locations | 9 Brands in PA & NJ If our emblem is not on the back of your car or truck you probably did pay too much.

Industry
Motor Vehicle Manufacturing
Company size
501-1,000 employees
Founded
1963
Headquarters
Horsham, PA
LinkedIn followers
1,944

“Making a Difference One Customer at a Time” The Chapman Auto Stores has served your local community with high quality vehicle sales and service for over a half century. With 7 locations from Atlantic City to Lancaster County, The Chapman Auto Stores is one of the largest auto groups in the tristate area with the best selection of vehicles – including Ford, Chevrolet, Chrysler, Jeep, Dodge, RAM, Nissan, Lincoln, and Mazda to certified pre-owned vehicles. Along with experienced parts depts. to serve ALL of your accessory needs.

Offices: 1100 Easton Road, Horsham, PA 19044, US · 9371 Roosevelt Blvd, Philadelphia, PA 19114, US · 5201 Main Street, East Petersburg, PA 17520, US · 3951 Columbia Avenue, Columbia, PA 17512, US · 6744 Blackhorse Pike, Egg Harbor, NJ 08234, US

FordChryslerJeepDodgeRamVolkswagenNissanChevroletMazdaLincoln
View all jobs at Chapman Auto Stores

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