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Jobs at Chain Store Maintenance, an MCS company (Now Hiring) — 13 open

Chain Store Maintenance, an MCS company logoChain Store Maintenance, an MCS company

Account Manager

Lewisville, Texas, United States · Remote OK

$60k–$70k/yr

Mid level

The Account Manager serves as the primary relationship owner and operational point of contact for an assigned portfolio of national retail and commercial accounts. This role is responsible for driving client satisfaction…

Skills: Client Relationship Management, Customer Service, Communication Skills, Project Management, Work Order Management

Chain Store Maintenance, an MCS company logoChain Store Maintenance, an MCS company

Customer Service Representative

Attleboro, Massachusetts, United States · On-site

$18/hr–$20/hr

Entry level

Summary: At Chain Store Maintenance - an MCS Company, we strive to make communities shine through the exceptional customer service we provide our customers and our vendors. As a Customer Service Representative of CSM, yo…

Skills: Written Communication, Verbal Communication, Multi-tasking, Time Management, Conflict Resolution

Chain Store Maintenance, an MCS company logoChain Store Maintenance, an MCS company

Billing Coordinator

United States · Remote OK

$20/hr–$24/hr

Mid level

Billing Coordinator Summary: Our mission is to make communities SHINE! Our team provides excellent service to our clients, all while nurturing communities, acting with integrity, and hustling to get the job done. The Bil…

Skills: Billing, Invoicing, Accounts Receivable, Attention To Detail, Work Order Management

Chain Store Maintenance, an MCS company logoChain Store Maintenance, an MCS company

HVAC & Refrigeration Tech (Prescott, AZ)

Tempe, Arizona, United States · On-site

$30/hr–$40/hr

Mid level

Summary: Our mission is to make communities SHINE! Our team provides excellent service to our clients, all while nurturing communities, acting with integrity, and hustling to get the job done. A reliable HVAC & Refrigera…

Skills: HVAC Maintenance, Refrigeration Repair, Electrical Troubleshooting, Mechanical Fault Diagnosis, EPA Section 608 Certification

Chain Store Maintenance, an MCS company logoChain Store Maintenance, an MCS company

HVAC & Refrigeration Tech

On-site

$30/hr–$40/hr

Mid level

Summary: Our mission is to make communities SHINE! Our team provides excellent service to our clients, all while nurturing communities, acting with integrity, and hustling to get the job done. A reliable HVAC & Refrigera…

Skills: HVAC Maintenance, Refrigeration Repair, Electrical Troubleshooting, Mechanical Diagnostics, EPA Section 608 Certification

Chain Store Maintenance, an MCS company logoChain Store Maintenance, an MCS company

HVAC & Refrigeration Tech

Lansing, Illinois, United States · On-site

$30/hr–$40/hr

Mid level

Summary: Our mission is to make communities SHINE! Our team provides excellent service to our clients, all while nurturing communities, acting with integrity, and hustling to get the job done. A reliable HVAC & Refrigera…

Skills: HVAC Maintenance, Refrigeration Repair, Electrical Troubleshooting, Mechanical Fault Diagnosis, EPA Section 608 Certification

Chain Store Maintenance, an MCS company logoChain Store Maintenance, an MCS company

Punch List Technician (Corpus Christi, TX)

Lewisville, Texas, United States · On-site

$20/hr–$25/hr

Mid level

Summary: Our mission is to make communities SHINE! Our team provides excellent service to our clients, all while nurturing communities, acting with integrity, and hustling to get the job done. The Punchlist Tech provides…

Skills: Carpentry, Drywall, Electrical Repair, Flooring, Kitchen And Bath Remodeling

Chain Store Maintenance, an MCS company logoChain Store Maintenance, an MCS company

Punch List Technician (Austin, TX)

Austin, Texas, United States · On-site

$20/hr–$25/hr

Mid level

Summary: Our mission is to make communities SHINE! Our team provides excellent service to our clients, all while nurturing communities, acting with integrity, and hustling to get the job done. The Punchlist Tech provides…

Skills: Carpentry, Drywall, Electrical Repair, Flooring, Kitchen And Bath Remodeling

Chain Store Maintenance, an MCS company logoChain Store Maintenance, an MCS company

Punch List Technician (Detroit, MI)

United States · On-site

$20/hr–$25/hr

Mid level

Summary: Our mission is to make communities SHINE! Our team provides excellent service to our clients, all while nurturing communities, acting with integrity, and hustling to get the job done. The Punchlist Tech provides…

Skills: Carpentry, Drywall, Electrical Repair, Flooring, Kitchen And Bath Remodeling

Chain Store Maintenance, an MCS company logoChain Store Maintenance, an MCS company

Project Manager 2 (ST Louis, MO)

Lewisville, Texas, United States · On-site

$70k–$75k/yr

Senior

Summary: Our mission is to make communities SHINE! Our team provides excellent service to our clients, all while nurturing communities, acting with integrity, and hustling to get the job done. The Project Manager is resp…

Skills: Project Management, Cost Estimation, Quality Assurance, Vendor Management, Residential Construction

Chain Store Maintenance, an MCS company logoChain Store Maintenance, an MCS company

Project Manager 2 (Detroit, MI)

Lewisville, Texas, United States · On-site

$70k–$75k/yr

Senior

Summary: Our mission is to make communities SHINE! Our team provides excellent service to our clients, all while nurturing communities, acting with integrity, and hustling to get the job done. The Project Manager is resp…

Skills: Project Management, Cost Estimation, Quality Assurance, Vendor Management, Residential Construction

Chain Store Maintenance, an MCS company logoChain Store Maintenance, an MCS company

Project Manager 2 (Louisiana, LA)

Lewisville, Texas, United States · On-site

$70k–$75k/yr

Senior

Summary: Our mission is to make communities SHINE! Our team provides excellent service to our clients, all while nurturing communities, acting with integrity, and hustling to get the job done. The Project Manager is resp…

Skills: Project Management, Cost Estimation, Quality Assurance, Vendor Management, Residential Construction

Chain Store Maintenance, an MCS company logoChain Store Maintenance, an MCS company

Proposal Specialist

United States · On-site

$50k–$60k/yr

Mid level

Summary: Our mission is to make communities SHINE! Our team provides excellent service to our clients, all while nurturing communities, acting with integrity, and hustling to get the job done. The Proposal Specialist man…

Skills: Proposal Writing, Estimating, Written Communication, Attention To Detail, Client Portal Management

Chain Store Maintenance, an MCS company logo

Account Manager

Chain Store Maintenance, an MCS company

Lewisville, Texas, United States • Remote OK

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  • $60k–$70k/yr
  • Full-time
  • bachelor degree
  • Posted 3d ago
  • ~40 hrs/week
  • Remote in United States

Responsibilities

The Account Manager serves as the primary point of contact for national retail and commercial accounts to drive client satisfaction and long-term partnerships. Responsibilities include overseeing project execution, managing work orders, leading escalations, and delivering strategic performance reporting.

Requirements

Candidates should have a four-year degree or equivalent experience and two to five years of experience in sales or customer service. Proficiency in relationship management, cross-functional collaboration, and analytical reporting is required.

Full job description

 

The Account Manager serves as the primary relationship owner and operational point of contact for an assigned portfolio of national retail and commercial accounts. This role is responsible for driving client satisfaction, overseeing project execution and work order management, leading escalations, and delivering strategic reporting to strengthen long-term client partnerships
 

Essential Duties & Responsibilities:

  • Serve as the primary point of contact for all assigned client accounts
  • Build and maintain strong, trusted relationships with client stakeholders
  • Help build and occasionally deliver Quarterly Business Reviews (QBRs) to communicate performance, trends, and opportunities
  • Oversee project execution across the account portfolio, ensuring milestones and client expectations are met
  • Track key project dates, deliverables, and timelines; proactively flag risks
  • Coordinate cross-functionally with Account Supervisors, Coordinators, and Operations to drive service quality
  • Create, update, and maintain accurate work orders throughout the job lifecycle, ensuring documentation supports timely invoicing and closeout
  • Monitor open work orders for status and aging; follow up with internal operations, vendors, or technicians to prevent delays and missed SLAs
  • Respond promptly to client emails and calls regarding job status, scheduling, and account questions
  • Serve as the escalation point for complex or unresolved client issues
  • Ensure timely, professional resolution and client communication throughout escalations
  • Generate, review, and distribute client-facing reports on a regular cadence
  • Communicate account status, issues, and opportunities clearly to internal leadership
  • Identify and pursue opportunities to expand and deepen client relationships

 

Competencies:

  • Client Relationship Management
  • Customer Service & Client Satisfaction
  • Communication Skills
  • Project & Work Order Management
  • Problem Solving & Escalation Management
  • Time Management & Organization
  • Attention to Detail
  • Cross-Functional Collaboration
  • Analytical & Reporting Skills
  • Business Development & Account Growth

Education and Experience:

 

Education: Four-year degree or equivalent work experience in a similar environment

 

Experience: Two to Five years of experience in the sales or customer service field

 

Physical Requirements and Work Content:

 

Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 15 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is a sedentary position that requires 8 hours of sitting at a desk in a climate-controlled environment with frequent computer, mouse, 10 key touch and phone work.

Additional Comments:

 

These declarations are not to be an “all-inclusive” list of the duties and responsibilities nor of the skills and abilities required to do the job. They are intended only to describe the general nature of the job and a reasonable representation of its activities. Additional essential functions and/or tasks may be identified by the company and listed as such in the incumbent’s performance appraisal. Various tasks may be assigned under each task or function. The incumbent performs other job-related duties as assigned and required.

 

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

EOE; Disabled/Veteran

 

 

Related keywords

Account ManagementQuarterly Business ReviewsQBRSLAWork Order ManagementClient StakeholdersProject ExecutionRetail AccountsCommercial AccountsEscalation ManagementStrategic ReportingBusiness DevelopmentCustomer ServiceCross-Functional CoordinationClient Satisfaction

About Chain Store Maintenance, an MCS company

LinkedInVisit site

Whenever and wherever you need service solutions, Chain Store Maintenance has you covered.

Industry
Facilities Services
Company size
51-200 employees
Founded
1991
Headquarters
Attleboro, Massachusetts
LinkedIn followers
1,675

CSM is here to H.E.L.P with Handyman, Electrical, Locksmith and Plumbing services for your commercial facilities. Reliable, experienced, and certified: Chain Store Maintenance - an MCS Company is there for your facilities needs, 24/7/365, as a primary, secondary or tertiary facilities provider. Our experienced business development professionals will customize a facility plan for your organization with four key criteria in mind: response, communication, competitive pricing and quality work.

Offices: 81 Union St, Attleboro, Massachusetts 02703-3963, US

Facility ManagementHandymanElectricLocksmithPlumbingBack flowPest ControlLoss PreventionProject Managementand Repair & Maintenance
View all jobs at Chain Store Maintenance, an MCS company

About Chain Store Maintenance, an MCS company

LinkedInVisit site

Whenever and wherever you need service solutions, Chain Store Maintenance has you covered.

Industry
Facilities Services
Company size
51-200 employees
Founded
1991
Headquarters
Attleboro, Massachusetts
LinkedIn followers
1,675

CSM is here to H.E.L.P with Handyman, Electrical, Locksmith and Plumbing services for your commercial facilities. Reliable, experienced, and certified: Chain Store Maintenance - an MCS Company is there for your facilities needs, 24/7/365, as a primary, secondary or tertiary facilities provider. Our experienced business development professionals will customize a facility plan for your organization with four key criteria in mind: response, communication, competitive pricing and quality work.

Offices: 81 Union St, Attleboro, Massachusetts 02703-3963, US

Facility ManagementHandymanElectricLocksmithPlumbingBack flowPest ControlLoss PreventionProject Managementand Repair & Maintenance
View all jobs at Chain Store Maintenance, an MCS company

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