Jobs at Centerbase (Now Hiring) — 3 open

Technical Support Representative

Dallas, Texas, United States · Remote Solely

$24/hr–$28/hr

Entry level

Technical Support Representative Department: Support Employment Type: Full Time Location: Remote - USA Reporting To: Technical Support Manager Compensation: $24.04 - $28.84 / hour Description About Centerbase At Centerba…

Skills: Technical Support, Legal Billing, Accounting Software, Customer Service, Software Troubleshooting

Customer Success Manager

Dallas, Texas, United States · Remote Solely

$76k–$93k/yr

Entry level

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: Remote - USA Reporting To: Manager Customer Success Compensation: $76,000 - $93,000 / year Description About Centerbase At Center…

Skills: Customer success management, SaaS, Salesforce, Relationship building, Product adoption

Head of IT

Dallas, Texas, United States · Remote OK

$160k–$180k/yr

Senior+

Head of IT Department: IT Employment Type: Full Time Location: Remote - USA Reporting To: Chief Technology Officer Compensation: $160,000 - $180,000 / year Description About Centerbase At Centerbase, we empower mid-size …

Skills: Infrastructure Operations, Cloud Strategy, Network Architecture, Security Principles, Virtualization

Technical Support Representative

Dallas, Texas, United States • Remote Solely

Entry level

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$24/hr–$28/hr
Full-time
Flexible PTO, Mental Health Days, Parental Leave Programs, 401(k) with Company Match, Broad Equity Participation
Posted 1d ago
~40 hrs/week
Remote in United States

Responsibilities

The role involves managing and resolving technical support requests related to legal practice management software via phone, email, and Teams. Additionally, the representative will develop support documentation and provide training to both customers and internal staff.

Requirements

Candidates must have at least one year of experience in legal billing or technical support for billing/accounting software. Proficiency in legal workflows and strong interpersonal skills are essential for handling customer interactions.

Full job description

Technical Support Representative

Department: Support

Employment Type: Full Time

Location: Remote - USA

Reporting To: Technical Support Manager

Compensation: $24.04 - $28.84 / hour

Description

About Centerbase

At Centerbase, we empower mid-size law firms to run their practices more efficiently, profitably, and client-centrically. Our cloud-based legal practice management platform streamlines the entire client lifecycle from intake to billing to business intelligence, helping attorneys deliver exceptional service while achieving their growth goals.

We’re more than just a software provider—we’re a partner in transformation. With a focus on automation, flexibility, and continuous innovation, we give firms the tools to modernize operations, improve collaboration, and adapt to the evolving expectations of today’s clients and legal professionals. At Centerbase, we come to work every day committed to making legal work easier, smarter, and more impactful for the firms and communities we serve.

Everything we do is guided by four core values:

Customer Centric
Stronger Together
Be the Difference
Relentless Improvement

These values shape who we are: a dedicated, inventive, and passionate team committed to empowering law firms to achieve lasting growth and success.

Position Summary

The primary function of the Technical Support position is to manage and resolve issues related to the setup, maintenance, and support of Centerbase. Duties for this position include but are not limited to the support of Centerbase software, maintenance of knowledge base articles, maintenance of training content, and advising various Centerbase departments on product related issues.

This position will also serve as a general technical support specialist during high call volume periods by taking incoming requests from customers. The work is performed under supervision of the Technical Support Manager. The primary duties of this individual are performed remotely.

Essential Duties and Responsibilities:

Manage multiple support requests simultaneously via Teams Meetings, phone and email, prioritizing as necessary.
Train customers and internal staff on product functionality.
Develop and maintain documentation, support materials, and knowledge base content.
Proactively suggest and implement improvements to enhance the delivery of our solutions and services.
Work cross-functionally with various departments to collaborate on customer-focused solutions.
Interface professionally with management, clients, and partners both internally and externally.

Qualifications

Minimum of one year of experience as a legal billing specialist or technical support specialist for billing/accounting software.
Understanding of legal billing and accounting workflows, or experience with similar software platforms.
Skilled in handling tough conversations and customer pushback with empathy and professionalism.
Ability to handle multiple priorities and meet time-sensitive deadlines.
Demonstrates initiative, adaptability, and a strong desire to continuously learn and master new technologies.
Proven ability to build and maintain effective working relationships across teams.
Positive, professional interpersonal skills are a must.
Experience with legal tech or law firm operations. (Preferred)
Familiarity with tools such as NetDocuments, iManage, QuickBooks, Exago, SQL, or File Explorer. (Preferred)

Benefits

Flexible PTO
2 Company-Wide Mental Health Days
Parental Leave Programs
401(k) with Company Match
Broad Equity Participation

Related keywords

Technical SupportLegal Practice ManagementLegal BillingAccounting SoftwareCloud-based SoftwareAutomationKnowledge BaseTeamsNetDocumentsiManageQuickBooksExagoSQLFile ExplorerCustomer LifecycleBusiness Intelligence

About Centerbase

LinkedIn Visit site

Centering the business of law.

Industry: Software Development
Company size: 51-200 employees
Founded: 2014
Headquarters: Dallas, TX
LinkedIn followers: 18,620

Centerbase is the most customizable, cloud-based legal practice management solution that gives mid-sized firms the power to streamline their daily tasks with ease and efficiency. Centerbase delivers the power of legacy systems with the flexibility of the cloud to modernize your firm without sacrificing functionality. To book a no obligation demo contact [email protected] or call us at (214) 987-9000. www.centerbase.com

Offices: 8350 N. Central Expressway, Suite 1950, Dallas, TX 75206, US

CloudLegal Practice ManagementDocument ManagementSaaSLegal TechWorkflowPractice ManagementLegal AccountingLegal BillingLegal Software

View all jobs at Centerbase

About Centerbase

LinkedIn Visit site

Centering the business of law.

Industry: Software Development
Company size: 51-200 employees
Founded: 2014
Headquarters: Dallas, TX
LinkedIn followers: 18,620

Centerbase is the most customizable, cloud-based legal practice management solution that gives mid-sized firms the power to streamline their daily tasks with ease and efficiency. Centerbase delivers the power of legacy systems with the flexibility of the cloud to modernize your firm without sacrificing functionality. To book a no obligation demo contact [email protected] or call us at (214) 987-9000. www.centerbase.com

Offices: 8350 N. Central Expressway, Suite 1950, Dallas, TX 75206, US

CloudLegal Practice ManagementDocument ManagementSaaSLegal TechWorkflowPractice ManagementLegal AccountingLegal BillingLegal Software

View all jobs at Centerbase

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