Head of IT
Department: IT
Employment Type: Full Time
Location: Remote - USA
Reporting To: Chief Technology Officer
Compensation: $160,000 - $180,000 / year
Description
About Centerbase
At Centerbase, we empower mid-size law firms to run their practices more efficiently, profitably, and client-centrically. Our cloud-based legal practice management platform streamlines the entire client lifecycle from intake to billing to business intelligence, helping attorneys deliver exceptional service while achieving their growth goals.
We’re more than just a software provider—we’re a partner in transformation. With a focus on automation, flexibility, and continuous innovation, we give firms the tools to modernize operations, improve collaboration, and adapt to the evolving expectations of today’s clients and legal professionals. At Centerbase, we come to work every day committed to making legal work easier, smarter, and more impactful for the firms and communities we serve.
Everything we do is guided by four core values:
- Customer Centric
- Stronger Together
- Be the Difference
- Relentless Improvement
These values shape who we are: a dedicated, inventive, and passionate team committed to empowering law firms to achieve lasting growth and success.
Summary
Centerbase is seeking an experienced and forward-thinking Head of IT (Operations) to lead the strategy, operations, and continual advancement of our internal technology environment. This role oversees corporate infrastructure, systems, networking, cloud environments, IT support, DevOps alignment, and security-minded operations—ensuring Centerbase’s environments remain secure, scalable, reliable, and aligned with organizational growth.
This leader will guide a high-performing IT team, drive modernization initiatives, establish operational excellence, and partner closely with Security, Engineering, and Operations to support a highly technical, cloud-driven organization. The ideal candidate blends hands-on technical expertise with strategic vision and a passion for building resilient, high-quality systems that empower people to do their best work.
Key Responsibilities
Infrastructure & Operations Leadership
- Oversee the performance, reliability, and lifecycle management of Centerbase’s corporate infrastructure and systems.
- Ensure high availability, disaster recovery readiness, and operational resilience across all environments.
- Lead capacity planning, performance monitoring, and continuous optimization to support evolving business needs.
- Champion modernization initiatives that improve scalability, security, and operational efficiency.
Cloud Strategy & Modernization
- Develop and execute multi-year cloud adoption and migration strategies.
- Lead hybrid and cloud transformation initiatives in partnership with Engineering and DevOps.
- Design and implement scalable, secure cloud architectures aligned with Centerbase’s long-term platform and business goals.
Internal IT Systems & Corporate Technology
- Own the internal IT ecosystem, including networks, servers, endpoints, productivity tools, and identity management.
- Define and maintain IT policies, governance, standards, and operational procedures.
- Drive automation, workflow optimization, and system integration efforts to improve the employee experience.
- Manage role-based access controls, device lifecycle management, and onboarding/offboarding processes.
Security, Risk & Compliance
- Partner with Security and Compliance teams to maintain alignment with SOC 2 and other industry standards.
- Oversee vulnerability management, patching, configuration management, and secure infrastructure practices.
- Support audit readiness, risk assessments, and ongoing policy enforcement across systems and operations.
Leadership & Strategic Planning
- Lead, mentor, and develop a high-performing IT Infrastructure and Support team.
- Build and execute roadmaps for infrastructure modernization, cloud initiatives, and internal IT transformation.
- Collaborate across departments to understand business requirements and deliver secure, scalable solutions.
- Manage IT budgets, vendor relationships, procurement, licensing, and contract negotiations.
Database & DevOps Partnerships
- Provide oversight or strategic alignment for DBA functions to ensure performance, reliability, and data integrity.
- Collaborate with DevOps teams to support CI/CD tooling, automation, observability, and operational readiness.
End-User Technology & Support
- Oversee help desk operations to deliver timely, effective support to Centerbase employees and contractors.
- Standardize endpoint management, hardware/software lifecycle practices, and enterprise configuration strategies.
- Champion a customer-centric service culture that enables employees to work efficiently and effectively.
Requirements
- 10+ years of progressive experience in IT infrastructure, systems engineering, operations, or related fields.
- 5+ years leading and developing technical teams.
- Deep expertise in:
- Infrastructure operations & virtualization
- Network architectures and security principles
- Windows and Linux environments
- Cloud platforms (Azure or AWS preferred)
- Storage, backup, and disaster recovery technologies
- Experience managing internal IT systems in a growing technology or SaaS organization.
- Strong understanding of security frameworks, compliance requirements (SOC 2 preferred), and IT best practices.
- Exceptional communication, leadership, and cross-functional collaboration skills.
- Demonstrated ability to drive continuous improvement in a modern, fast-paced tech environment.
Preferred Qualifications
- Experience in SaaS, cloud-native, or high-growth software environments.
- Background leading cloud migration or infrastructure modernization initiatives.
- Familiarity with SOC 2, ISO 27001, or similar compliance frameworks.
- Relevant certifications (ITIL, CISSP, CCNP, cloud certifications, or similar)
- AWS Solution Architect certified Professional and AWS SecOps Engineer Certified.
Benefits
- Flexible PTO
- 2 Company-Wide Mental Health Days
- Parental Leave Programs
- 401(k) with Company Match
- Broad Equity Participation
