Ontario, Canada · Remote OK
$40k–$67k/yr
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Customer service, Bilingualism, Order processing, Data entry, Communication
Vilnius, Vilnius County, Lithuania · Hybrid
$3k–$4k/mo
Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibili…
Skills: Accounting, Bookkeeping, SAP, MS Excel, Financial reporting
Conshohocken, Pennsylvania, United States · Remote OK
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Product management, Salesforce Experience Cloud, Salesforce Service Cloud, Agentic AI, Conversational AI
Shakopee, Minnesota, United States · On-site
$34k–$62k/yr
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Warehouse Operations, Inventory Control, Shipping And Receiving, Material Handling, Cold Chain Support
King of Prussia, Pennsylvania, United States · On-site
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Transportation, Logistics, Courier operations, Delivery services, Shipment verification
Birmingham, England, United Kingdom · On-site
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Warehouse Management Systems, Inventory Management, Logistics Coordination, Microsoft Office 365, Customer Service
Amarillo, Texas, United States · On-site
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Electrical wiring, Plumbing, Welding, Fabrication, Troubleshooting
Des Moines, Washington, United States · On-site
$43k–$79k/yr
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Warehouse Operations, Inventory Control, Shipping and Receiving, Stock Reconciliation, Material Handling
Texas, United States · Remote OK
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Telehealth, Nursing, Patient education, Customer service, Call center operations
Corona, California, United States · On-site
$21/hr–$23/hr
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Inventory management, Stock rotation, Packing, Order fulfillment, Computer literacy
Vilnius, Vilnius County, Lithuania · On-site
$3k–$4k/mo
Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibili…
Skills: Payroll Processing, MS Excel, Problem Solving, English Communication, Attention To Detail
pune, Maharashtra, India · On-site
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Microsoft SQL Server, Database Design, SQL Query Optimization, Stored Procedures, Performance Tuning
Vilnius, Vilnius County, Lithuania · Hybrid
$3k–$4k/mo
Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibili…
Skills: Accounts payable, Vendor reconciliation, Discrepancy resolution, Audit documentation, SAP
Vilnius, Vilnius County, Lithuania · Hybrid
$2k–$3k/mo
Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibili…
Skills: Customer service, Order management, Data entry, Communication, Problem resolution
Brest, Brittany, France · On-site
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Pharmacy operations, Pharmaceutical legislation, GDP, Regulatory compliance, SOP implementation
Olive Branch, Mississippi, United States · On-site
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Warehouse operations, Leadership, Coaching, Decision-making, Mathematical skills
Quebec, Quebec, Canada · Remote OK
$42k–$71k/yr
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Reimbursement support, Patient services, Customer operations, Healthcare support, Case coordination
pune, Maharashtra, India · On-site
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Salesforce, Apex, Visualforce, Lightning Components, REST APIs
Bethlehem, Pennsylvania, United States · On-site
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Inventory management, Product knowledge, Communication, Interpersonal skills, Mathematical skills
pune, Maharashtra, India · On-site
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Financial analysis, Accounting, Month-end close, Journal entries, Account reconciliation
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Customer Service Representative manages incoming calls, processes client and pharmacy orders, and maintains accurate customer account information. They also communicate with internal departments to resolve issues regarding shipments, backorders, and invoices while ensuring high levels of professionalism.
Candidates must possess a High School Diploma or GED and demonstrate administrative experience in documentation and data entry. Proficiency in both French and English is required, along with some knowledge of healthcare industry operations.
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Responsibilities:
The Customer Service Representative will be responsible for taking incoming calls, taking and completing client and pharmacy orders, and answering client inquiries with the highest degree of courtesy and professionalism.
Process orders received via fax, e-mail and phone on a daily basis and provide confirmation when requested
Process pick tickets through the ERP System selecting the appropriate carrier ensuring timely delivery
Bilingualism is required (French/English)
Communicate with multiple external and internal customers
Adhere to all procedures and work instructions in performing the job
Communicate with various internal departments on a regular basis for customer/product related issues, including backorders, emergency shipments, customer account status, invoices, shipment discrepancies, returns processing, credits, debits, etc.
Maintain accurate information regarding backorders
Responsible for providing customers and clients with accurate answers to questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
Responsible for customer account setup and customer file maintenance
Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations
Post-secondary education or equivalent in a related discipline;
0-2 years' experience in a customer service role
Skills and Knowledge:
Strong work ethic, sense of responsibility, high level of attention to detail;
Proactive customer focus;
Ability to work in a team and independently as well as with minimal supervision;
Ability to multi-task in a fast-paced environment;
Self-starter, efficient, organized;
Capable of consistently producing high quality work under pressure and in a timely fashion;
Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint);
Strong proficiency in order entry systems;
Excellent problem-solving ability
Mandatory ability to communicate clearly in English and French required
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time.
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
Cencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We also help our partners bring their innovations to patients more efficiently to accelerate positive outcomes. Becoming Cencora has allowed us to combine all the companies and services of AmerisourceBergen. Now, as a unified and internationally inclusive brand, we’re continuing to invest in and focus on our core pharmaceutical distribution business, while also growing our platform of pharma and biopharma services to support pharmaceutical innovation and access. Our 51,000 worldwide team members are shaping the future of healthcare through the power of our purpose: We are united in our responsibility to create healthier futures. AmerisourceBergen, now Cencora, is ranked #10 on the Fortune 500 and #24 on the Global Fortune 500 with more than $290 billion in annual revenue.
Cencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We also help our partners bring their innovations to patients more efficiently to accelerate positive outcomes. Becoming Cencora has allowed us to combine all the companies and services of AmerisourceBergen. Now, as a unified and internationally inclusive brand, we’re continuing to invest in and focus on our core pharmaceutical distribution business, while also growing our platform of pharma and biopharma services to support pharmaceutical innovation and access. Our 51,000 worldwide team members are shaping the future of healthcare through the power of our purpose: We are united in our responsibility to create healthier futures. AmerisourceBergen, now Cencora, is ranked #10 on the Fortune 500 and #24 on the Global Fortune 500 with more than $290 billion in annual revenue.
