Clearwater, Florida, United States · On-site
Summary: We are hiring an IT Operations & Automation Specialist to be a true hands-on technologist. This is first and foremost an operations and support role: you will keep our people productive day to day, own our Micro…
Skills: Microsoft 365 Administration, IT Support, Network Infrastructure, Entra ID, Power Automate
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Provide primary day-to-day IT support and manage the Microsoft 365 environment, including identity and access management. Maintain network infrastructure and security systems while developing workflow automations and AI initiatives to improve business efficiency.
Requires over 5 years of hands-on IT support or systems administration experience with strong proficiency in Microsoft 365 and networking fundamentals. Candidates must possess excellent communication skills and a customer-service oriented attitude.
Summary:
We are hiring an IT Operations & Automation Specialist to be a true hands-on technologist. This is first and foremost an operations and support role: you will keep our people productive day to day, own our Microsoft 365 environment, and help maintain the network and security infrastructure that runs across all our sites. Automation and AI work is part of the role and a real opportunity to grow it over time, but it is layered on top of solid daily operations, not in place of them.
If you enjoy solving real problems for real people, want variety in your day, and like the idea of helping shape how a growing company uses technology, this role is for you. If you are looking strictly for an AI or automation engineering seat with no operational responsibilities, this is not the right fit, and we want to be upfront about that.
Key Responsibilities
Helpdesk & End User Support
• Serve as the primary point of contact for day to day IT support across all CAVH locations, handling hardware, software, account, and connectivity issues.
• Manage tickets end to end in Freshservice, meeting SLAs and keeping users informed from first response through resolution.
• Handle onboarding and offboarding, including account provisioning, device setup, and access changes.
• Maintain and improve knowledge base articles, documentation, and self service resources.
Microsoft 365 Administration
• Administer the Microsoft 365 tenant day to day, including Exchange Online, SharePoint, Teams, OneDrive, and user and license management.
• Manage identity and access through Entra ID, including user accounts, groups, MFA, and conditional access policies.
• Support and maintain the SharePoint document environment and Teams structure.
• Apply security and compliance best practices across the M365 environment.
Network, Firewall & Infrastructure
• Help maintain network infrastructure across all sites, including firewalls, managed switches, VLANs, and VPN and remote access.
• Support endpoint protection (Sophos XDR) and physical security systems (Verkada).
• Assist with troubleshooting connectivity, performance, and site to site issues.
• Support device lifecycle and the laptop refresh program, from procurement through deployment and retirement.
Automation & AI
• Over time, help build and maintain workflow automations using Power Automate, PowerShell, and API integrations to reduce manual effort.
• Support AI assistant and agent initiatives that streamline support, reporting, and internal processes.
• Contribute ideas for where automation can improve how the business runs, and help bring them to life as the role matures.
Physical Requirements:
· Spending significant time at a workstation and using a computer.
Ideal Candidates:
Required Qualifications:
• 5+ years of hands-on IT support or systems administration experience in a business environment.
• Solid working experience administering Microsoft 365 (Exchange Online, SharePoint, Teams, user and license management).
• Experience with a helpdesk or ITSM ticketing system; Freshservice experience is a strong plus.
• Working knowledge of networking fundamentals, firewalls, and managed switches.
• Experience with Entra ID (Azure AD), MFA, and access management.
• Strong troubleshooting skills and a genuinely helpful, customer service oriented attitude.
• Excellent communication skills and the ability to explain technical topics to non technical people.
• Reliable, self-directed, and comfortable being the go to IT person on site.
Nice to Have
• Experience with Power Automate, PowerShell scripting, or API integrations.
• Exposure to AI assistants, automation tools, or low code platforms.
• Experience supporting multiple locations.
• Relevant certifications (Microsoft, CompTIA, ITIL, networking).
Work Environment:
Compensation:
Providing HVAC Solutions to Florida
CAVH is a manufacturer's representative of HVAC products with locations throughout, FL. With over 80+ years of combined industry experience, we provide high-quality products and use our industry knowledge to offer you unsurpassed customer service that you can't find anywhere else.
Offices: 4906 Creekside Dr, Ste A, Clearwater, Florida 33760, US
Providing HVAC Solutions to Florida
CAVH is a manufacturer's representative of HVAC products with locations throughout, FL. With over 80+ years of combined industry experience, we provide high-quality products and use our industry knowledge to offer you unsurpassed customer service that you can't find anywhere else.
Offices: 4906 Creekside Dr, Ste A, Clearwater, Florida 33760, US
