Beijing, Beijing, China · On-site
Career Area: Sales Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the m…
Skills: Customer Focus, Industry Knowledge, Decision Making, Critical Thinking, Effective Communications
Bangkok, Thailand · On-site
Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We…
Skills: Service Excellence, Initiative, Problem Solving, Technical Excellence, Reliability Engineering
Irving, Texas, United States · On-site
$173k–$259k/yr
Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about e…
Skills: Robotics Simulation, Digital Twins, Neural Network Simulation, VLA Based Robotics, Omniverse
Suzhou, Jiangsu, China · On-site
Career Area: Procurement Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are…
Skills: Category Strategy, Data Analytics, Effective Communications, Interpersonal Relationships, Negotiating
Tianjin, Tianjin, China · On-site
Career Area: Finance Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the…
Skills: Planning, Analytical Thinking, Effective Communications, Judgment and Decision Making, Managing People
Denver, Colorado, United States · On-site
$21/hr–$28/hr
Career Area: Operations Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are …
Skills: Material Handling, Warehouse Operations, Reach Truck Operation, Cherry Picker Operation, Forklift Operation
Houston, Texas, United States · On-site
$89k–$134k/yr
Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We…
Skills: CMMS, Power BI, Asset Management, Maintenance Planning, Customer Focus
Tianjin, Tianjin, China · On-site
Career Area: Supply Chain and Logistics Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about eac…
Skills: Power Platform, Power BI, Power Apps, Power Automate, Data Modeling
Ramos Arizpe, Coahuila, Mexico · On-site
Career Area: Supply Chain and Logistics Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about eac…
Skills: Production Planning, Inventory Control, Analytical Thinking, Data Collection, Distribution Requirements Planning (DRP)
Bangalore, Karnataka, India · On-site
Career Area: Finance Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the…
Skills: Accounting, Finance
Wuxi, Jiangsu, China · On-site
Career Area: Operations Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are …
Skills: Python, Power BI, Power Apps, C#, SQL
Tucson, Arizona, United States · On-site
$113k–$169k/yr
Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We…
Skills: Customer Focus, Service Excellence, Data Gathering and Analysis, Effective Communications, Problem Solving
Brisbane, Queensland, Australia · On-site
Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are…
Skills: DevSecOps Principles, CI/CD Pipelines, Infrastructure as Code, Agile Frameworks, Stakeholder Management
Beijing, Beijing, China · On-site
Career Area: Students and Graduates Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each ot…
Skills: Content Creation, Social Media Management, Event Coordination, Customer Engagement, Project Assistance
Westminster, Colorado, United States · On-site
$159k–$259k/yr
Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about e…
Skills: Digital Architecture, IoT Solutions, Cloud Services, Data Platforms, Analytics
Halfway house, Gauteng, South Africa · On-site
Career Area: Sales Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the m…
Skills: Dealer Relationship Management, Aftermarket Sales, Sales Funnel Management, Customer Focus, Industry Knowledge
Desford, England, United Kingdom · On-site
Career Area: Operations Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are …
Skills: Mechanical Maintenance, Electrical Maintenance, Fault Finding, PPM Scheduling, Problem Solving
Warsaw, Masovian Voivodeship, Poland · On-site
Career Area: Finance Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the…
Skills: Customer Service, Leasing Administration, English (B1/B2), Microsoft Excel, Microsoft Word
Málaga, Andalusia, Spain · On-site
Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are…
Skills: Product Testing, Data Acquisition Systems, Technical Troubleshooting, Analytical Thinking, Project Management
Green Valley, Arizona, United States · On-site
$81k–$146k/yr
Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are…
Skills: Analytical Skills, Troubleshooting, Root Cause Analysis, Problem Solving, Critical Thinking
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Lead a multidisciplinary team of sales and technical experts to drive customer loyalty and achieve market share targets. Develop and manage sales, marketing, and merchandising plans to ensure business plan goals are met.
Requires expertise in value selling, business development, and relationship management within the industry. Must possess strong critical thinking and communication skills to manage commercial issues and enhance customer satisfaction.
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
Leads a team typically comprised of sales, technical support, application experts, and product support field
personnel to achieve goals to drive increased customer loyalty throughout the designated industry.
Responsibilities
• Deliver business plan sales and market share targets for the company products in a given industry segment or market.
• Develop sales and marketing plan and manage merchandising plans to achieve business plan targets for company products and services.
• Ensuring customer satisfaction through management of product and commercial issues; Overseeing service goodwill spending on all products within the industry segment.
• Leading the selling opportunities identification, customer satisfaction improvement and business relationship enhancement.
Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Visa Sponsorship is not available for this position.
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.
Solving our customers' toughest challenges
For 100 years, we’ve been helping customers build a better, more sustainable world. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and provides financing and related services through our Financial Products segment.
Offices: Irving, Texas, US
Solving our customers' toughest challenges
For 100 years, we’ve been helping customers build a better, more sustainable world. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and provides financing and related services through our Financial Products segment.
Offices: Irving, Texas, US
