6217 - Redlands - 1125 New York Street, Redlands, California, 92374 CarMax, the way your career should be! Position Overview As a Customer Specialist, you will play a key role in delivering an iconic, customer-first expe…
Skills: Customer service, Sales, Vehicle appraisal, Inventory management, Communication
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6052 - Mid Rivers Mall - 4990 N Service Rd, St. Peters, Missouri, 63376 CarMax, the way your career should be! Position Overview As a Supply Associate, you play a key role in supporting our service operations by ensuring…
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Skills: Vehicle assessment, Customer service, Inventory management, Documentation, Communication
6014 - Oxnard - 2001 Lockwood Street, Oxnard, California, 93036 CarMax, the way your career should be! Position Overview As a Vehicle Condition Assessor (VCA), you will play a critical role in delivering exceptional cust…
Skills: Vehicle assessment, Inventory management, Customer service, Documentation, Communication
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8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220 CarMax, the way your career should be! Essential Responsibilities As a Manager of Corporate Strategy, you will work with the CarMax leadership to he…
6011 - Maple Shade - 531 Route 38 West, Maple Shade Twp, New Jersey, 08052 CarMax, the way your career should be! Position Overview As a Vehicle Condition Assessor (VCA), you will play a critical role in delivering excep…
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6010 - Parker - 18220 Ponderosa Dr, Parker, Colorado, 80134 CarMax, the way your career should be! Position Overview As a Sales Consultant Trainee, you will be the foundation of an iconic, customer-first experience at Ca…
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$20/hr–$30/hr
Full-time
high school
Paid sick time, Vacation time, Paid holidays, Floating holiday, Holiday premium pay
Posted 9d ago
~40 hrs/week
Responsibilities
The Customer Specialist guides customers through the car-buying and selling process, including appraisals, test drives, and financing applications. They also manage inventory, perform vehicle inspections, and handle administrative documentation to ensure a seamless customer experience.
Requirements
Candidates must have a high school diploma or equivalent and a valid driver's license. Strong communication skills, the ability to lift 25 lbs, and proficiency in basic office software are required.
Full job description
6217 - Redlands - 1125 New York Street, Redlands, California, 92374
CarMax, the way your career should be!
Position Overview
As a Customer Specialist, you will play a key role in delivering an iconic, customer-first experience that sets CarMax apart. You’ll act as a trusted guide, supporting customers through every step of their car-buying and selling journey. From facilitating appraisals and test drives to managing paperwork and repair orders, you’ll ensure a seamless, transparent process that reflects CarMax’s commitment to honesty and innovation. This dynamic role offers variety, autonomy, and the opportunity to collaborate across teams while making a meaningful impact on every customer interaction.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Required Qualifications
Strong communication skills with confidence in representing CarMax and its products.
Ability to build lasting relationships and create win-win solutions for customers.
Demonstrated integrity, respect, and teamwork in a fast-paced environment.
Skilled in balancing customer needs with business goals and following processes accurately.
Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
High School Diploma or equivalent and a valid driver’s license.
Ability to lift up to 25 lbs and accurately read and transcribe data.
Preferred Qualifications
Sales or customer service experience in retail or similar environments.
Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The hourly rate for this position is:
$20.60 - $30.90
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
We're fueled by a common goal: creating an iconic car-buying experience. We make car-buying fair, accessible, and joyful for all. We are committed to making progress in how we positively impact our society, now and in the future. Above all, we care about people. We are committed to putting people first, including our associates, customers, and communities. Spark positive change alongside us.
Here’s your chance to leave a mark. Find the purpose, tools, and resources to go for greatness with teammates by your side. We offer benefits and resources to help make your best life happen. Professional growth and limitless opportunities await. There's no better place to be.
Offices: 12800 Tuckahoe Creek Parkway, Richmond, Virginia 23238, US
Retail and Used CarsFinanceOnline PortalsMarketplaceRetailAutomotiveFinancial Services
We're fueled by a common goal: creating an iconic car-buying experience. We make car-buying fair, accessible, and joyful for all. We are committed to making progress in how we positively impact our society, now and in the future. Above all, we care about people. We are committed to putting people first, including our associates, customers, and communities. Spark positive change alongside us.
Here’s your chance to leave a mark. Find the purpose, tools, and resources to go for greatness with teammates by your side. We offer benefits and resources to help make your best life happen. Professional growth and limitless opportunities await. There's no better place to be.
Offices: 12800 Tuckahoe Creek Parkway, Richmond, Virginia 23238, US
Retail and Used CarsFinanceOnline PortalsMarketplaceRetailAutomotiveFinancial Services