About the Role The IT Support Specialist provides essential technical assistance and maintenance across CSA Group. This role ensures the stable operation of internal IT systems and infrastructure, supporting all business…
Skills: Windows, macOS, Microsoft 365, Active Directory, TCP/IP
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Full-time
bachelor degree, professional certificate
Posted 12d ago
~40 hrs/week
Responsibilities
Provide technical support for hardware, software, and network issues to ensure stable IT operations. Manage user accounts, system security, and maintain detailed IT documentation and inventory.
Requirements
Requires a bachelor's degree in IT or Computer Science with 1-3 years of experience in a fast-paced environment. Proficiency in Windows, macOS, and Microsoft 365 administration is essential.
Full job description
About the Role
The IT Support Specialist provides essential technical assistance and maintenance across CSA Group. This role ensures the stable operation of internal IT systems and infrastructure, supporting all business functions. The specialist acts as the first point of contact for IT-related queries, troubleshooting issues, and implementing solutions to maintain high system availability and user productivity. The role is critical for upholding the Group's operational efficiency and technological reliability.
Key Responsibilities
Technical Support & Maintenance
Provide technical support for hardware, software, and network issues.
Install, configure, and maintain workstations, laptops, and peripheral devices.
Administer user accounts and permissions in Active Directory and other systems.
Perform regular system checks and preventive maintenance.
Manage IT inventory and asset tracking.
System Monitoring & Security
Monitor IT systems for performance, security, and availability.
Respond to security alerts and implement protective measures.
Ensure data backup and recovery procedures are effective.
Educate users on IT security best practices. Collaboration & Documentation.
Collaborate with external IT vendors for specialised support
Document IT procedures, troubleshooting steps, and configurations.
Provide training and guidance to end-users on IT tools.
Support IT projects and initiatives as directed.
Candidate Profile
Education & Experience
Degree or Bachelor's degree in Information Technology, Computer Science, or related field.
1–3 years of IT experience, ideally within a fast-paced, matrix organisation
Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation)
Technical Skills
Proficiency in Windows and macOS operating systems.
Experience with Microsoft 365 administration (Exchange, SharePoint, Teams).
Knowledge of network fundamentals (TCP/IP, DNS, DHCP).
Familiarity with Active Directory and user management.
Experience with IT ticketing systems.
Key Behavioural Traits
Strong problem-solving and analytical skills.
Excellent communication and interpersonal abilities.
Transform your Supply Chain- Digitalize your logistics
Industry
Software Development
Company size
51-200 employees
Founded
2017
Headquarters
Wollerau, Schwyz
LinkedIn followers
5,356
Cargoo is a unique collaboration platform that enables end-to-end transportation procurement and planning, real-time data synchronization, and execution to drive process efficiencies and lower costs. Our solution improves decision intelligence across customers’ value chains, including their business and logistics partners.
Offices: Wollerau, Schwyz 8832, CH · Tallinn, 10111, EE · Hamburg, DE · Shanghai, CN · Miami, US
LogisticsDigitalizationOcean FreightVendor PortalTMSSupply Chain ManagementSoftware as a Service,Transport ManagementCarrier ManagementTransport Management System Software
Transform your Supply Chain- Digitalize your logistics
Industry
Software Development
Company size
51-200 employees
Founded
2017
Headquarters
Wollerau, Schwyz
LinkedIn followers
5,356
Cargoo is a unique collaboration platform that enables end-to-end transportation procurement and planning, real-time data synchronization, and execution to drive process efficiencies and lower costs. Our solution improves decision intelligence across customers’ value chains, including their business and logistics partners.
Offices: Wollerau, Schwyz 8832, CH · Tallinn, 10111, EE · Hamburg, DE · Shanghai, CN · Miami, US
LogisticsDigitalizationOcean FreightVendor PortalTMSSupply Chain ManagementSoftware as a Service,Transport ManagementCarrier ManagementTransport Management System Software