Mascot, New South Wales, Australia · On-site
$60k–$65k/yr
About the Role: NDRA (National Debt Recovery Agency), is seeking a motivated and enthusiastic Claims & Recoveries Officer to join our growing team. In this role, you will manage a portfolio of debt recovery matters on be…
Skills: Debt Recovery, Claims Management, Negotiation, Customer Service, Ledger Reconciliation
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Manage a portfolio of debt recovery matters from initiation to resolution for external clients like rental companies and repairers. This includes negotiating settlements with insurers and reconciling invoices for repairs and hire rentals.
Candidates should be confident communicators with strong negotiation skills and administrative proficiency. Previous experience in customer service, debt recovery, or insurance is highly regarded but not essential.
About the Role:
NDRA (National Debt Recovery Agency), is seeking a motivated and enthusiastic Claims & Recoveries Officer to join our growing team.
In this role, you will manage a portfolio of debt recovery matters on behalf of external clients, including rental companies and smash/collision repairers. You’ll oversee the full recovery lifecycle - from claim initiation through to resolution -negotiating outcomes, maintaining strong client relationships, and ensuring compliance with regulatory requirements.
This is an excellent opportunity for someone looking to build or grow their career in an office-based, client-service role within a supportive and high-performing environment.
Key Duties & Responsibilities:
Managing a portfolio of matters from initiation through to resolution.
Liaising with external clients, including rental companies and smash/collision repairers, to obtain documentation, provide updates, and manage expectations.
Managing inbound and outbound calls with insurers, customers, and third parties to gather information and progress matters.
Negotiating settlements with insurers and third parties to achieve commercially sound outcomes.
Overseeing and reconciling a ledger of repair, assessing, towing, and credit hire rental invoices.
Collaborating and communicating effectively with internal departments to ensure smooth progression.
About You:
Previous experience in customer service or sales (desirable but not essential).
Experience in debt recovery, claims management, insurance, or a related field (highly regarded but not essential).
Confident communicator with strong phone-based negotiation skills.
Tech-savvy with solid administrative and computer skills.
High attention to detail and strong organisational ability.
Professional, resilient, and empathetic approach.
Able to work independently while contributing to a collaborative team environment.
Career Growth & Development:
As part of a rapidly expanding division, you’ll receive:
Ongoing training and structured support
Exposure to complex recovery and litigation processes
Clear performance pathways aligned to progression opportunities
The opportunity to contribute to process improvements and operational strategy
Perks & Benefits:
Career Development - Ongoing training and progression opportunities
Collaborative Culture - Supportive, high-performing team environment
Convenient Location - Mascot office close to public transport
Team Celebrations - Monthly lunches and milestone events
Employee Wellbeing Program - 24/7 access to confidential wellbeing support
Exclusive Discounts - Access to benefits via SWAG/Employment Hero and Flare
About NDRA:
NDRA (National Debt Recovery Agency) is a trusted Australian specialist in debt recovery and third-party repair recoveries. We work with customers, rental companies, smash repairers, and insurers to recover funds owed for vehicle repairs, hire claims, and related services following an accident, helping clients get the results they need efficiently and transparently.
By recovering matters professionally and proactively, NDRA supports businesses in navigating complex recovery matters with confidence and clarity.
We offer a team-first culture with genuine opportunity for growth, living by our company values in everything we do;
Love what we do - We are passionate about delivering for our customers, team, and partners every time
Better than yesterday - We grow each day, learning from our experiences
Win with trust - Lead the market by being trusted, reliable and helpful
Collaborative core - Working smarter together
Valuing people - We respect our people, encourage their development, and reward their performance
Apply Now:
If you’re looking to build your career in debt recovery and claims within a growing, people-focused organisation, click APPLY and our Talent Team will be in touch.
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