Facility

Harnett Health Ear, Nose, and Throat

Location

Dunn, North Carolina

Department

Cape Fear Valley Ear, Nose & Throat - Lillington

Job Family

Nursing Support

Work Shift

Days (United States of America)

Summary

Supports administrative and clinical requirements of physicians and other licensed medical staff. Assists in obtaining patient vital signs, updates patients’ charts, compiles related statistical data and policy/procedure/practice, regulatory requirements, and JCAHO standards. Responsible for administering care to clinic patients under the supervision of the physician and other licensed medical staff.

Major Job Functions

The following is a summary of the major essential functions of this job.  The incumbent may perform other duties, both major and minor, that are not mentioned below.  In addition, specific functions may change from time to time:

• Maintains patients’ rights, confidentiality, dignity, and well-being

• Maintains an accurate, relevant record of patient care and patient contact per visit and per telephone

• Collects and processes all point of care, lab, and pathology samples per CFVH policy

• Performs quality and safety checks on all waived testing equipment and supplies per CFVHS policies

• Performs patient education under the direction of the Provider

• Administers and records treatments, dressing changes, medications, and therapies under the direction and order of the LIP.

• Chaperones, sets up for, and assists providers in procedures and examinations as needed

• Properly handles and prepares reusable instruments for return to Central Sterile Processing for sterilization

• Disposes of biohazard and pharmaceutical waste per OSHA guidelines and per CFVH Policy

• Maintains a clean patient care environment by following Infection Prevention Standards for between patient cleaning and terminal cleaning

• Ensures appropriate supply stock and instrument supplies in designated areas

• Other duties as assigned

Physician Office Practice Additional Job Functions:

• Performs front desk reception to include greeting patients and scheduling appointments

• Assists clerk/receptionist with ICD and CPT coding, input to computer for billing, insurance, and QA purposes

• Coordinates and communicates with outside healthcare partners such as home health, hospice, DME companies, community paramedics, and ACO, to carry out the provider directed patient plan of care

• Monitors Epic In Basket and responds to all messages in an appropriate time frame

• Performs components of well visits or physicals as directed by the provider

• Performs scheduled nursing visits as directed by the provider

• Completes all required documentation for each patient visit prior to provider beginning visit

• Performs High Level Disinfection according to CFVH policy and manufacturer’s instructions

• Floats to other clinics as assigned

• Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education, Training and Experience:

• High school diploma or equivalent required

• Basic Life Support (BLS) required from the American Heart Association

• Graduation from an accredited Medical Assistant Program with successful completion of a nationally recognized certification exam required. Acceptable organizations are:

  • CMA - American Association of Medical Assistants

  • RMA - American Medical Technologists

  • CMA(MEDCA) - Medical Career Assessments

  • RMA(ARMA) - American Registry of Medical Assistants

  • CMA - National Association for Health Professionals

  • CCMA - National Healthcare Association

  • NRCMA - National Association for Health Professionals

Work Experience: 

• 1 year clinical experience in an outpatient clinical setting preferred

Knowledge, Skills, and Abilities Required:

• Proficiency in reading, writing, and speaking the English language

• Recognizes life-threatening situations, responds, and activates emergency services

• Effectively communicates with all customers, staff, and providers in-person and via phone, including greeting, identifying self by name and role, and returning calls in a timely manner

Physical Requirements:

• Must be able to see, hear, read, and have manual ability to use office and clinical equipment

• Much standing, walking, bending, and lifting 

• May involve skin, eye, mucous membrane, or parenteral contact with blood or other potentially infectious material

Required Licenses and Certifications

BLS - American Heart Association

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity