Ontario, Canada · On-site
The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an ex…
Skills: Customer service, Active listening, Problem solving, Decision making, Verbal communication
Ontario, Canada · On-site
The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an ex…
Skills: Bilingual, Customer service, Problem solving, Active listening, Communication skills
Calgary, Alberta, Canada · On-site
$79k–$131k/yr
The Manager, Corporate Store Planning leads a team of Architectural Technologists responsible for planning and supporting the execution of store development projects across Mark's and Sport Chek. This role oversees the d…
Skills: Retail planning, Store development, Project management, AutoCAD, Revit
Toronto, Ontario, Canada · On-site
$64k–$106k/yr
We are seeking a senior, results-oriented data science professional who can lead and support retail, loyalty, and customer analytics. The primary focus of this position is to design and deliver analytical measurement fra…
Skills: Statistics, Causal inference, Deep learning, Machine learning, Python
Oakville, Ontario, Canada · On-site
$64k–$106k/yr
What You’ll Do: As a Senior Analyst you will transform customer and financial data into actionable insights that drive strategic decision-making and profitable growth. This role combines traditional analytics with strong…
Skills: Financial modelling, Forecasting, Performance measurement, SQL, Microsoft Excel
Oakville, Ontario, Canada · On-site
$90k–$131k/yr
What you’ll do Reporting to the Manager, Solution Architect, the Retail Solution Architect will support hands-on technical solution design and delivery for Supply Chain & Logistics, Store Technology, Merchandising, and e…
Skills: Solution Architecture, Enterprise Architecture, Supply Chain Management, Retail Technology, API Design
Welland, Ontario, Canada · On-site
$53k–$88k/yr
The Intermediate Business Analyst supports the delivery, oversight, and continuous improvement of critical banking operations across Retail Banking, Customer Communications, Vendor Management, Card Production, Customer F…
Skills: Business Analysis, Banking Operations, Vendor Management, Operational Excellence, Data Analysis
Toronto, Ontario, Canada · Hybrid
$64k–$106k/yr
What You’ll Do: Reporting to the Manager of Margin Accounting, this role provides unique insight into Canadian Tire’s retail banners, key business initiatives, and financial results. The Senior Financial Analyst will par…
Skills: Financial analysis, Accounting, IFRS, Financial reporting, Revenue analysis
London, Ontario, Canada · On-site
$35k–$44k/yr
What you’ll do Customer Service Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.Leads the B2B Mark’s Commercial Bu…
Skills: Leadership, Coaching, Customer service, Operations management, Inventory management
Toronto, Ontario, Canada · On-site
$64k–$106k/yr
What you'll do The Associate Manager, Transformation Activation supports the activation of transformation workstreams across Canadian Tire Corporation (CTC), ensuring alignment with enterprise strategic objectives and th…
Skills: Transformation management, Program management, Strategic planning, Stakeholder management, Cross-functional collaboration
Oakville, Ontario, Canada · Hybrid
$53k–$88k/yr
What You’ll Do: Reporting to the Manager, Margin Accounting, this role provides unique exposure to the financial drivers behind enterprise margin results and key business initiatives. As part of a dynamic accounting team…
Skills: Financial analysis, Accounting, IFRS, Journal entries, Reconciliations
Toronto, Ontario, Canada · On-site
$53k–$88k/yr
What you'll do The Financial Analyst, Store Design & Renewal is responsible for the financial planning, forecasting, and reporting that support all Store Design & Renewal teams including Store Design, Concept Renewal, Fi…
Skills: Financial planning, Forecasting, Budget management, Variance analysis, Financial reporting
Calgary, Alberta, Canada · On-site
$64k–$106k/yr
What You'll Do: Product & Platform Support Partner with the Product Manager, Content Management to support the ongoing evolution of content management platforms and related business capabilities. Gather, document, and re…
Skills: Product management, Platform administration, Business process improvement, Stakeholder management, Project delivery
Calgary, Alberta, Canada · On-site
$79k–$131k/yr
What You’ll Do: As an Apparel Senior Graphic Designer & Colourist at CTC, you will be a key partner within the design organization, driving business objectives forward and shaping the creative vision for our diverse appa…
Skills: Graphic design, Color theory, Adobe illustrator, Photoshop, Clo3d
Charlottetown, Prince Edward Island, Canada · On-site
$43k–$56k/yr
What you’ll do As a Department Sales Manager of Store Operations, you have a passion for sports and live an active lifestyle.The digital world is your wheelhouse and operational excellence is where you excel. Providing e…
Skills: Retail management, Team leadership, Coaching, Sales planning, Customer experience
Toronto, Ontario, Canada · On-site
$64k–$106k/yr
The Canadian Tire FP&A team plays a critical role in enabling strong financial performance in an evolving retail environment. Reporting to the Manager, FP&A Petroleum & Partnerships, you will partner closely with the Pet…
Skills: Financial analysis, Business partnering, Forecasting, Budgeting, Financial modeling
Charlottetown, Prince Edward Island, Canada · On-site
$43k–$56k/yr
What you’ll do As a Department Sales Manager of Footwear, you have a passion for sports and live an active lifestyle.You know shoes, are keenly interested to learn more, and maybe even a sneaker head!You demonstrate a po…
Skills: Retail management, Team leadership, Coaching, Sales planning, Customer experience
Oakville, Ontario, Canada · On-site
$64k–$106k/yr
What you’ll do Reporting to the Manager or Director, Corporate Compliance, the Senior Analyst, Corporate Compliance supports the Bank’s Regulatory Compliance Management (RCM) Program by assisting in the execution, monito…
Skills: Regulatory compliance, Risk management, Internal controls, Monitoring and testing, Governance
Regina, Saskatchewan, Canada · On-site
$43k–$56k/yr
What you will do Customer Service: Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette.Achie…
Skills: Retail Management, Team Leadership, Customer Experience, Merchandising, Staff Coaching
Brampton, Ontario, Canada · On-site
$64k–$85k/yr
Key Responsibilities: Provide leadership, coaching, and development support to Senior Programmers, Programmer Analysts, and Business Analysts Lead end-to-end delivery of processes and technology projects, from intake thr…
Skills: Leadership, Coaching, Supply chain management, SDLC, System architecture
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The representative responds to telephone inquiries from bank members while maintaining account security and providing an exceptional customer experience. They are responsible for applying product knowledge to resolve issues and identifying opportunities to provide relevant services to customers.
Candidates must have at least one year of customer service experience and possess excellent verbal and written communication skills. Proficiency in English and the ability to work in Ontario are mandatory requirements for this position.
The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives receive a diverse set of call types which require the ability to quickly adapt to a fast pace and ever-changing environment. Most customer inquiries are a result of customer credit card usage, statement receipt and marketing programs.
Must be English proficient to be eligible for this role.
We have both permanent part-time and full-time positions available.
This role will have full-time training hours, Mon-Fri 8AM - 4PM over 6 weeks.
Our start date is September 27, 2026.
Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.
What you’ll do
Protect the integrity and security of customer account information
Apply technical/product/process knowledge within varied situations
Shape a positive customer perception of Canadian Tire
Build customer confidence in our ability to provide service
Maintain accurate customer information
Develop effective relationships to contribute to a positive work environment
Understand and service customer needs - "owns the moment"
Look for ways and apply new ideas to keep Customers for Life
Take opportunity to provide customers with relevant products & services
Take responsibility for continuous learning and development
Who you are
Excellent verbal and written communication skills
Superior problem solving abilities and solid decision making skills
Active listening skills
Computer knowledge and experience
Demonstrated passion for driving an exceptional customer experience
Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc.
Demonstrated active listening, professional verbal communication skills
Demonstrated aptitude to learn and support with basic browser-based functions
We’re always looking for great talent! In addition to competitive pay, we offer:
• Comprehensive benefits and retirement programs
• Performance incentives, Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts
Our starting wage for this position is $22.82 with an annual salary review process.
Our current department hours of operation are:
8:00am – 8:00pm, Monday to Friday,
8:00am – 6:00pm Saturday and Sunday.
Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends.
As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:
Reference Check
Credit Checks
Criminal Background Check
Sanctions & PEP Screening
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast. We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway. CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities. For more information, visit corp.canadiantire.ca.
Offices: 2180 Yonge St, Toronto, Ontario M4S 2B9, CA
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast. We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway. CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities. For more information, visit corp.canadiantire.ca.
Offices: 2180 Yonge St, Toronto, Ontario M4S 2B9, CA
