Downingtown, Pennsylvania, United States · Hybrid
Who You Are You're the best and you want to join a team that appreciates you, where you can create your own opportunities. Who We Are We are not just your local plumbing, heating & cooling experts. We are family owned an…
Skills: Customer service, Call script management, Appointment booking, Database management, Communication
Downingtown, Pennsylvania, United States · On-site
$17/hr–$18/hr
Who You Are You're the best and you want to join a team that appreciates you, where you can create your own opportunities. Who We Are We are not just your local plumbing, heating & cooling experts. We are family owned an…
Skills: Plumbing, Customer Service, Troubleshooting, Technical Competency, Communication
Norristown, Pennsylvania, United States · On-site
$17/hr–$18/hr
Who You Are You're the best and you want to join a team that appreciates you, where you can create your own opportunities. Who We Are We are not just your local plumbing, heating & cooling experts. We are family owned an…
Skills: Plumbing, Customer service, Troubleshooting, Technical competency, Communication
Downingtown, Pennsylvania, United States · On-site
$65k–$150k/hr
Who You Are You're a top performer looking to join a team that values your skills and dedication, where you can shape your own career path. You thrive in a role that offers respect, growth, and rewarding challenges. Who …
Skills: HVAC Repair, System Diagnostics, Customer Service, Preventive Maintenance, Technical Troubleshooting
Downingtown, Pennsylvania, United States · On-site
$16/hr–$18/hr
Who You Are You're the best and you want to join a team that appreciates you, where you can create your own opportunities. Who We Are We are not just your local plumbing, heating & cooling experts. We are family owned an…
Skills: HVAC installation, Customer rapport, Job staging, Quality checklist adherence, Job site maintenance
Norristown, Pennsylvania, United States · On-site
$65k–$150k/hr
Who You Are You're a top performer looking to join a team that values your skills and dedication, where you can shape your own career path. You thrive in a role that offers respect, growth, and rewarding challenges. Who …
Skills: Plumbing, Residential plumbing, System diagnostics, Repair, Customer service
Downingtown, Pennsylvania, United States · On-site
$65k–$150k/hr
Who You Are You're a top performer looking to join a team that values your skills and dedication, where you can shape your own career path. You thrive in a role that offers respect, growth, and rewarding challenges. Who …
Skills: Plumbing, Residential plumbing, System diagnostics, Repair, Customer service
Downingtown, Pennsylvania, United States · On-site
$25/hr–$35/hr
Who You Are You're the best and you want to join a team that appreciates you, where you can create your own opportunities. Who We Are We are not just your local plumbing, heating & cooling experts, but we are a cool plac…
Skills: HVAC Installation, Retrofit Replacements, Safety Testing, Performance Testing, System Maintenance
Downingtown, Pennsylvania, United States • Hybrid
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You will promote customer satisfaction by converting incoming calls into booked service appointments. Additionally, you will maintain accurate customer database records and coordinate effectively with dispatch and management.
Candidates should have a high school diploma or equivalent and the ability to learn and utilize professional call scripts. You must be able to pass a drug and background test and reliably commute to the Downingtown, PA location.
Who You Are
You're the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
We are not just your local plumbing, heating & cooling experts. We are family owned and operated, not some big enterprise. We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Chester County. You've probably seen our trucks and our ads. We give our employees the opportunity to carve their own path. We know how to get weird & win! People often come to us looking for a job. They stay with us because they find a family, a fulfilling career, and room to grow.
What We Do
We are a team of home service experts who don't cut corners and go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning systems.
The Big Task for a Customer Service Representative
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
Key Sub Tasks for a Customer Service Representative
Desired Skills and Experience
If you can achieve the above and you find it fun and challenging - you have just the right amount.
What We Offer:
Looking for more than just a job? Join Mattioni Plumbing, Heating & Cooling, where we do more than fix homes, we fuel careers, forge futures, and build a team where you are free to grow, fired up to serve, and celebrated for being yourself. Trusted across Southeastern Pennsylvania since 1948, we continue to grow, innovate, and deliver best in class service while staying grounded in our core values and legacy. Here, you will be part of something bigger than the day to day work, a supportive, family environment, the most important benefit of all, where you can build relationships, take pride in your work, and make a real impact. Be yourself and bring energy as part of a culture that Gets Weird and Wins. If you are ready to grow your career with a team that invests in its people, learn more at callmattioni.com/careers
Job Type: Full-time
Schedule:
Pay: $17.00 per hour w/ earning potential of $45k+ through bonus pay & 1.5x Overtime pay.
Ability to commute/relocate:
Education:
Work Location:
Creating the Best Company with the Best People.
At Mattioni Plumbing, Heating & Cooling, our mission is simple: Create the Best Company with the Best People. For over 70 years, our dedicated team has proudly served Chester County, Pennsylvania, with expert, courteous, and professional service. Founded in 1948 and now in its third generation, our commitment to quality remains unchanged. If you have a passion for serving your community and enjoy working with people who feel like family, Mattioni offers the opportunity you’ve been looking for! We’re more than just a service provider; we’re a family that cares deeply about helping both our customers and employees. We believe in empowering our team members with the tools and opportunities to reach their career goals. Through personal development, trade-specific training, and career advancement, we help our employees achieve more than they ever thought possible. Join us and be part of something bigger—where your success is our priority.
Offices: 202 W Uwchlan Avenue, Downingtown, PA 19335, US
Creating the Best Company with the Best People.
At Mattioni Plumbing, Heating & Cooling, our mission is simple: Create the Best Company with the Best People. For over 70 years, our dedicated team has proudly served Chester County, Pennsylvania, with expert, courteous, and professional service. Founded in 1948 and now in its third generation, our commitment to quality remains unchanged. If you have a passion for serving your community and enjoy working with people who feel like family, Mattioni offers the opportunity you’ve been looking for! We’re more than just a service provider; we’re a family that cares deeply about helping both our customers and employees. We believe in empowering our team members with the tools and opportunities to reach their career goals. Through personal development, trade-specific training, and career advancement, we help our employees achieve more than they ever thought possible. Join us and be part of something bigger—where your success is our priority.
Offices: 202 W Uwchlan Avenue, Downingtown, PA 19335, US
