The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our clo…
This position is based in Bangalore, India. Calix is seeking a Software Test Engineer to join our team. We are focusing on implementing automation and quality early in the development process. We are creating a new team,…
Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. The Cloud Platform Engineering…
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our clo…
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our clo…
Skills: ArgoCD, Google Cloud Platform, Kubernetes, Linux, Networking
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our clo…
Skills: Python, Go, Google Cloud Platform, GKE, Linux
As part of a highly motivated global Cloud Engineering team, the right candidate will play a critical hands-on functional leadership role as Engineering Manager and drive architecture design, implementation, and deployme…
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our clo…
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our clo…
Skills: Technical Program Management, Google Cloud Platform, Cloud Operations, Incident Management, Root Cause Analysis
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our clo…
Skills: IT Business Partnering, Technology Strategy, Digital Transformation, AI Enablement, Product Management
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our clo…
This is a remote position that could be based anywhere in the United States or Canada. The Commerce team at Calix is seeking a strategic thinker, team player, and self-motivated problem solver to join our growing team. T…
Skills: ReactJS, NodeJS, User Experience Design, Subscription Management, Product Configuration
We are looking for a highly motivated and experienced Global Commodity Manager to join our team. This Senior Level role is a critical part of Calix product development process and is responsible for formulating, communic…
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our clo…
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our clo…
Regional Sales Manager - California & U.S. Pacific Territories
Petaluma, California, United States · Remote OK
$222k–$425k/yr
Senior$150M raised
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our clo…
Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. It’s an exciting time to join …
Skills: Financial Analysis, Business Modeling, ROI Studies, Stakeholder Management, Deal Strategy
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our clo…
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our clo…
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our clo…
Skills: C/C++, Embedded System Software Development, Wi-Fi Technologies, Linux Device Drivers, WPA Supplicant
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Full-time
bachelor degree
Posted 16h ago
~40 hrs/week
Responsibilities
Provide escalation support for technical product issues via telephone, web, or on-site while collaborating with cross-functional teams. Create technical documentation for knowledge sharing and ensure continuous learning of new feature and technology enhancements.
Requirements
Requires 5+ years of experience in technical support or escalation support with a strong background in networking or software applications. Candidates must possess excellent problem-solving skills, proficiency in various networking protocols, and the ability to communicate effectively with executive-level stakeholders.
Full job description
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.
We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.
Roles and Responsibilities:
This position will provide escalation support via the telephone, web or at the customer site with specific data centric objectives based off product responsibilities.
The candidate must be able to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires.
The candidate will be responsible for creating technical documentation to aid in knowledge sharing for both internal and external audiences
Provide customer perspective cross functionally across internal teams, including Executive level.
Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest feature and technology enhancements.
The candidate must be passionate about solving customer technical product issues with a constant drive for technical knowledge and growth.
Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement.
The ideal candidate must be able to excel in a fast-paced environment, to manage multiple customer issues/projects simultaneously, provide quick yet thorough responses and meet aggressive deadlines.
Focusing on our Revenue Edge portfolio, this position will be working with our Cloud and Cloud-Connected Wi-Fi Premises equipment.
Working with cutting edge hardware and software by supporting our Early Adopter customers for new products and services.
Qualifications and Skills:
We are seeking an extremely self-motivated, autonomous individual with a proven track record in providing a high level of technical support.
5+ years of technical support and/or escalation support experience, with background in Networking or Software Applications
Strong troubleshooting and problem-solving skills are a must
Ability to use data and insight to explain a situation and make informed decisions and recommendations for improvement.
This role requires an engineer who is relentlessly customer-centric, a problem-solver, and a strong collaborator.
Strong cultural fit, valuing teamwork, shared success while constantly striving to better yourself for the collective impact to the team.
Exceptional oral & written communications skills, with ability to be concise and effective.
Measured and mature presentation skills suitable for Executive level conversations.
Strong interpersonal skills are crucial, including self-awareness and relationship building/maintenance.
Strong technical account management, customer service and project management skills.
Strong initiative, being a self-starter is key for success in this role.
Constantly seeking to learn more, technically and professionally, and coachable with a passion for knowledge
BS/MS EE, CS, or equivalent experience
Focus/Interest on Cloud-based technology – client/server architecture with remotely connected devices.
Working knowledge of XML, SOAP, REST, HTTP, STUN, NAT, JSON, SQL
Strong understanding of TCP/IP, L2 switching, L3 routing, VLANs, QoS/DSCP
Understanding and working knowledge of RESTful APIs (OpenAPI-based), authentication (OAuth2/Bearer tokens), API Gateway concepts (rate limiting, quotas), and advanced troubleshooting of HTTP errors, payloads, and end-to-end request flows, along with hands-on experience using Postman for automation, collections, and validation.
Location:
India – (Flexible hybrid work model - work from Bangalore office for 20 days in a quarter)
Related keywords
Systems EngineerNetworkingCloudWi-FiAutomationTechnical SupportTCP/IPL2 SwitchingL3 RoutingVLANsQoSRESTful APIsPythonLinuxSQLVoIP
We enable customers to transform operations and accelerate experiences to compete and win in any market.
Industry
Software Development
Company size
1,001-5,000 employees
Founded
1999
Headquarters
San Jose, California
LinkedIn followers
86,059
Total funding
$150M
Calix is an AI platform company that enables service providers to transform their operations and accelerate delivery of differentiated experiences—so they can compete and win in the markets and communities they serve.
Through the AI-native Calix One platform, service providers can securely and privately activate agentic-AI alongside their human teams to acquire new subscribers, grow existing subscriber revenue, and build loyalty across residential, business, municipal, and MDU markets. More than 1,200 customers of all sizes leverage the Calix One platform, which has evolved over 15 years at an investment of more than $2 billion.
Calix innovation cycles are underpinned by a strong financial balance sheet and a people‑first culture that routinely earns broad industry recognition—winning 81 culture and innovation awards since 2025 alone, as well as Fortune’s 100 Best Companies to Work For® in 2026.
Offices: 2777 Orchard Pkwy, San Jose, California, US · 1435 N McDowell Blvd, Suite 200, Petaluma, California 94954, US · 16305 36th Ave. North, Suite 300, Minneapolis, MN 55441, US · 2350 Campbell Creek Blvd, Richardson, TX 75082, US · Old Madras Road, RMZ Infinity Tower B 3rd Floor, Bengaluru East, Karnataka 560016, IN
We enable customers to transform operations and accelerate experiences to compete and win in any market.
Industry
Software Development
Company size
1,001-5,000 employees
Founded
1999
Headquarters
San Jose, California
LinkedIn followers
86,059
Total funding
$150M
Calix is an AI platform company that enables service providers to transform their operations and accelerate delivery of differentiated experiences—so they can compete and win in the markets and communities they serve.
Through the AI-native Calix One platform, service providers can securely and privately activate agentic-AI alongside their human teams to acquire new subscribers, grow existing subscriber revenue, and build loyalty across residential, business, municipal, and MDU markets. More than 1,200 customers of all sizes leverage the Calix One platform, which has evolved over 15 years at an investment of more than $2 billion.
Calix innovation cycles are underpinned by a strong financial balance sheet and a people‑first culture that routinely earns broad industry recognition—winning 81 culture and innovation awards since 2025 alone, as well as Fortune’s 100 Best Companies to Work For® in 2026.
Offices: 2777 Orchard Pkwy, San Jose, California, US · 1435 N McDowell Blvd, Suite 200, Petaluma, California 94954, US · 16305 36th Ave. North, Suite 300, Minneapolis, MN 55441, US · 2350 Campbell Creek Blvd, Richardson, TX 75082, US · Old Madras Road, RMZ Infinity Tower B 3rd Floor, Bengaluru East, Karnataka 560016, IN