Toronto, Ontario, Canada · Hybrid
$239k–$299k/yr
Head of Product Design San Francisco, Toronto, Los Angeles About the Job BuildOps is the AI-native platform for commercial contractors. At BuildOps, we’re building a groundbreaking software solution designed to empower t…
Skills: Product design, Team leadership, SaaS, UX design, UI design
Toronto, Ontario, Canada · Hybrid
$172k–$229k/yr
At BuildOps, we’re building a groundbreaking software platform purpose-built for today’s commercial contractors. Our platform helps customers manage service, project management, scheduling, dispatching, inventory, workfl…
Skills: JavaScript, TypeScript, Node.js, GraphQL, RESTful services
Toronto, Ontario, Canada · Hybrid
$172k–$229k/yr
BuildOps is looking for a Staff Software Engineer to set and drive our company-wide technical strategy for building, shipping, and operating reliable software. This is a high-impact, cross-functional role for an engineer…
Skills: Software engineering, Systems thinking, Distributed systems, TypeScript, Java
Toronto, Ontario, Canada · Hybrid
At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re…
Skills: Sales development, Prospecting, Lead generation, Sales methodology, Communication skills
Toronto, Ontario, Canada · Hybrid
$170k–$210k/yr
About the Job At BuildOps, we're building a groundbreaking software solution designed to empower today's commercial contractors. From service management to project execution, we're reimagining how our customers operate. …
Skills: Product design, UX/UI principles, Figma, User research, Usability testing
Los Angeles, California, United States · Hybrid
$203k–$271k/yr
At BuildOps, we build software for modern commercial contractors, from service management through project delivery. We care deeply about the mission and look for people who are driven, self motivated, and excited by fast…
Skills: Data engineering, Data architecture, AI, Machine learning, Snowflake
San Francisco, California, United States · Hybrid
$197k–$262k/yr
At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers to manage their service all the way to project management, we’re breakin…
Skills: React.js, Node.js, GraphQL, TypeScript, PostgreSQL
Toronto, Ontario, Canada · Hybrid
$172k–$229k/yr
At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers to manage their service all the way to project management, we’re breakin…
Skills: React.js, Node.js, TypeScript, GraphQL, PostgreSQL
Los Angeles, California, United States · Hybrid
$197k–$262k/yr
At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers to manage their service all the way to project management, we’re breakin…
Skills: React.js, Node.js, GraphQL, TypeScript, PostgreSQL
San Francisco, California, United States · Hybrid
$168k–$224k/yr
At BuildOps, we’re building software purpose-built for commercial contractors. From service to projects, we help our customers run the workflows that keep buildings, businesses, and critical infrastructure operating. We’…
Skills: Full Stack Development, API Design, System Architecture, Data Modeling, Frontend Development
Los Angeles, California, United States · Hybrid
$168k–$224k/yr
At BuildOps, we’re building software purpose-built for commercial contractors. From service to projects, we help our customers run the workflows that keep buildings, businesses, and critical infrastructure operating. We’…
Skills: Frontend Development, Backend Development, API Design, System Architecture, Data Modeling
Raleigh, North Carolina, United States · Hybrid
$120k–$150k/yr
At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers to manage their service all the way to project management, we’re breakin…
Skills: Strategic HR Partnership, Employee Relations, Talent Management, Organizational Development, HR Compliance
Toronto, Ontario, Canada · Hybrid
$107k–$134k/yr
At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers to manage their service all the way to project management, we’re breakin…
Skills: Strategic HR Partnership, Employee Relations, Talent Management, Organizational Development, HR Compliance
Los Angeles, California, United States · Hybrid
$85k–$111k/yr
At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers to manage their service all the way to project management, we’re breakin…
Skills: Customer Success Management, Account Management, Relationship Management, Low-code/No-code Automation, REST APIs
Raleigh, North Carolina, United States · Hybrid
$72k–$90k/yr
At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractor. From helping our customers to manage their service all the way to project management, we’re breaking…
Skills: Account Management, Customer Success, Technical Support, Problem Solving, Analytical Thinking
Toronto, Ontario, Canada · Hybrid
$124k–$155k/yr
About the Job At BuildOps, we're building a groundbreaking software solution designed to empower today's commercial contractors. From service management to project execution, we're reimagining how our customers operate. …
Skills: Product Design, Figma, UX/UI Principles, User Research, Usability Testing
Toronto, Ontario, Canada · Hybrid
$80k–$111k/yr
About the Job At BuildOps, we’re building a groundbreaking software solution designed to empower today’s commercial contractors. As a Customer Marketing Manager, you will play a pivotal role within Product Marketing by b…
Skills: Customer Advocacy, Product Marketing, Storytelling, Project Management, Cross-functional Collaboration
Toronto, Ontario, Canada · Hybrid
$124k–$155k/yr
About BuildOps BuildOps is on a mission to modernize the trades by building the only all-in-one management platform designed specifically for commercial contractors. We help our customers operate more efficiently, connec…
Skills: PMO Leadership, Professional Services Delivery, Implementation Frameworks, Portfolio Health Reporting, Escalation Management
Raleigh, North Carolina, United States · Hybrid
About BuildOps BuildOps is on a mission to modernize the trades by building the only all-in-one management platform designed specifically for commercial contractors. We help our customers operate more efficiently, connec…
Skills: PMO Leadership, Professional Services Delivery, Implementation Frameworks, Portfolio Health Reporting, Escalation Management
United States · Hybrid
About BuildOps BuildOps is on a mission to modernize the trades by building the only all-in-one management platform designed specifically for commercial contractors. We help our customers operate more efficiently, connec…
Skills: PMO Leadership, Professional Services Delivery, Implementation Frameworks, Portfolio Health Reporting, Escalation Management
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You will lead, grow, and scale the product design team while defining the strategic design vision for the platform. This role involves partnering with Product and Engineering to embed AI-driven solutions and ensure a consistent, intuitive user experience across mobile and web.
The role requires 8+ years of product design experience, including at least 5 years in a leadership capacity within high-growth SaaS environments. Candidates must possess a strong portfolio demonstrating B2B product thinking, expertise in design systems, and the ability to influence executive stakeholders.
San Francisco, Toronto, Los Angeles
BuildOps is the AI-native platform for commercial contractors.
At BuildOps, we’re building a groundbreaking software solution designed to empower today’s commercial contractors. BuildOps is the leading all-in-one platform for commercial specialty contractors, purpose-built for the trades that keep the world running: HVAC, plumbing, electrical, fire protection, and mechanical. We connect field technicians, dispatchers, and the back office on a single system that handles service, project management, dispatching, and billing, powered by AI-driven automation. Some of the largest and most successful contractors run their operations on BuildOps.
As Head of Product Design, you’ll lead, grow, and scale our design team and practice. Reporting to the Chief Product Officer, you’ll own the end-to-end design function across our products and platform, shaping our user experience and visual language, driving the long-term design strategy, and embedding AI into both our design workflows and our customer experiences.
This role is perfect for someone who thrives in fast-paced environments, has a passion for elegant and functional design, and is ready to build a world-class design organization. Our team thrives on ambition, innovation, and collaboration—qualities we look for in every new hire.
Lead and inspire a team of talented product designers across multiple product surfaces.
Set the strategic design vision that aligns with our company and product strategy, ensuring a consistent, intuitive, and delightful user experience.
Build and scale the design organization: define team structure, hire top-tier talent, mentor and grow the team, and nurture a high-performance design culture.
Establish strong cross-functional partnerships with Product, Engineering, Marketing, and executive stakeholders.
Champion design excellence through modern systems, tooling, and processes that scale with the company.
Partner with Product and Engineering to develop intuitive, enterprise-grade solutions while transforming the platform to support AI-powered user experiences through OpsAI.
Guide the evolution of our design system and visual language across mobile and web.
Be a strong voice for the user, leveraging research, customer visits, and data to inform design decisions and prioritize customer outcomes.
Foster a culture of rapid experimentation, feedback, and continuous improvement.
8+ years of product design experience, with at least 5 years leading design teams in high-growth SaaS environments.
Proven track record of setting and executing a cohesive design vision.
Experience designing and shipping high-quality B2B or B2B2C products across mobile and web.
Strong design instincts with fluency in UX, UI, interaction design, and systems thinking.
Demonstrated experience scaling teams, mentoring designers, and building high-performing team cultures.
Expert proficiency in design tools and fluency with AI tools to accelerate synthesis, ideation, prototyping, and rapid software development.
Exceptional communication skills, with the ability to articulate decisions, influence stakeholders, and present to executive leadership.
A compelling portfolio that demonstrates excellent product thinking, beautiful execution, and measurable business impact.
Flexibility to travel for team meetings and customer visits.
A builder who thrives on complex, ambiguous problems in a fast-paced environment.
A self-starter who takes initiative and drives outcomes without waiting for direction.
Passionate about design, with a relentless commitment to exceptional user experiences.
Someone who cares deeply about doing excellent work that makes people’s lives better.
Collaborative and humble—you build strong cultures and strong cross-functional partnerships.
Toronto: $204000 - 255,000 CAD base salary + annual bonus opportunity, depending on location and experience, plus a generous equity grant.
LA/SF: $239,000 - 299,000 USD base salary + annual bonus opportunity, depending on location and experience, plus a generous equity grant.
We welcome applicants from across the U.S. where we are registered to do business and able to support employment. Currently, this excludes the following states: Alaska, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming. This list is based solely on operational and compliance considerations and is reviewed from time to time as our footprint grows.
Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!
We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.
This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.
At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀
BuildOps is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.
BuildOps will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act pursuant to applicable local and state laws.
BuildOps recruiters will only contact candidates through official channels and will never ask for payment, banking details, or sensitive personal information during the interview process. Verify all openings at https://buildops.com/careers. Report suspicious outreach to reportfraud.ftc.gov and [email protected]. We review every report, but may not be able to respond individually. BuildOps is not responsible for losses from fraudulent postings.
Mission Control for Commercial Contractors
BuildOps is the AI-native platform for commercial contractors. Built for the complexity of large-scale commercial work, it replaces disconnected tools and manual workflows with a single system that runs every job from quote to close. At the center of the platform is OpsAI, BuildOps' intelligence layer designed for real work in the trades. OpsAI helps dispatchers send the right tech in seconds, gives field crews the context they need before they step onsite, and helps offices bill clearly and stay on top of cash — all inside the workflows teams already use. Founded in 2018 by a U.S. Army veteran, BuildOps exists to give mission-critical trades technology as strong and reliable as they are — so they can operate with clarity when the work is on the line. Today, more than 1,000 leading companies across North America trust BuildOps to power their businesses, backed by Founders Fund, N47, Meritech Capital, and other top investors.
Offices: Santa Monica, CA 90404, US
Mission Control for Commercial Contractors
BuildOps is the AI-native platform for commercial contractors. Built for the complexity of large-scale commercial work, it replaces disconnected tools and manual workflows with a single system that runs every job from quote to close. At the center of the platform is OpsAI, BuildOps' intelligence layer designed for real work in the trades. OpsAI helps dispatchers send the right tech in seconds, gives field crews the context they need before they step onsite, and helps offices bill clearly and stay on top of cash — all inside the workflows teams already use. Founded in 2018 by a U.S. Army veteran, BuildOps exists to give mission-critical trades technology as strong and reliable as they are — so they can operate with clarity when the work is on the line. Today, more than 1,000 leading companies across North America trust BuildOps to power their businesses, backed by Founders Fund, N47, Meritech Capital, and other top investors.
Offices: Santa Monica, CA 90404, US
