Job Title: Carry-out Manager

Skills Required:

• Minimum of 3 years’ experience in supervisory or management role in the restaurant industry
• Strong leadership skills
• Exceptional communication and people skills
• Proficient in financial management

Job Overview

The Carry-out Manager oversees all aspects of the carry-out operations at Buddy's, ensuring a high level of customer satisfaction, operational efficiency, and profitability. This role is responsible for managing the carry-out team, optimizing processes, and delivering exceptional guest experience. The Carry-out Manager will maintain a positive work environment, ensuring team collaboration, excellent service, and adherence to company standards.

Key Responsibilities

Leadership & Team Management

• Manage, coach, and mentor the carry-out team
• Assist in the recruitment, onboarding, and orientation of new carry-out staff members
• Schedule and manage shifts to ensure staffing levels during peak and non-peak hours

Operational Excellence

• Monitor carry-out operations to ensure high standards in service, food quality, and cleanliness
• Streamline processes to improve order accuracy, speed of service, and guest satisfaction
• Maintain a safe and sanitary work environment

Customer Experience

• Maintain a high level of customer satisfaction
• Ensure a welcoming and friendly atmosphere
• Monitor and improve the carry-out experience

Financial Management

• Track key performance indicators (KPIs)
• Collaborate closely with the General Manager to create and adjust budgets
• Implement cost-saving initiatives

Technology & Systems

• Ensure effective use of POS systems, online ordering platforms, and delivery management tools
• Keep up to date with industry technology trends