Calgary, Alberta, Canada · On-site
What We Do: As one of the fastest growing insolvency firms in Canada, Bromwich+Smith’s goal is to help an ever-greater number of Canadians find relief from debt. We love to work here because we love to help people.…
Skills: Reception Management, Customer Service, Multi-line Telephone Systems, Calendar Management, Data Entry
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The Receptionist serves as the first point of contact for clients and visitors, managing communications and front-desk activities. They provide comprehensive administrative and operational support across various departments to maintain a professional office environment.
A high school diploma is required, with post-secondary education in administration or hospitality considered an asset. Candidates should have previous experience in reception or customer service and proficiency in Microsoft Office applications.
What We Do:
As one of the fastest growing insolvency firms in Canada, Bromwich+Smith’s goal is to help an ever-greater number of Canadians find relief from debt. We love to work here because we love to help people. We are a professional organization with a purpose to alleviate the challenges of debt for Canadians. Importantly, we are not a collection agency, nor do we lend money to people; we work directly with clients and their creditors to solve client challenges.
What We Value:
At Bromwich+Smith, putting people first isn’t just an idea — it is embedded in our purpose and values and is central to our daily operations. This also means putting our employees first and supporting them. Our values include: People Come First, Committed in Heart and Mind, Succeed Together, Own It, Find a Better Way, and Do the Right Thing.
Job Title: Receptionist
Location: Downtown Calgary (in-office)
Reports To: [Insert Manager Title]
Employment Type: Full-Time
The Receptionist is the first point of contact for visitors, clients, and employees and plays an important role in creating a professional and welcoming office environment. This position manages incoming communications, coordinates front-desk activities, and provides administrative and operational support across the organization.
The ideal candidate is organized, approachable, dependable, and comfortable balancing reception responsibilities with a variety of office support tasks.
Maintain a professional, organized, and welcoming reception area
Greet visitors and clients promptly, professionally, and respectfully
Manage visitor sign-in requirements and follow office security protocols
Provide directions and assistance to clients and guests
Answer and manage a multi-line telephone system
Transfer calls and accurately record and distribute messages
Monitor and respond to general reception email inboxes
Maintain shared calendars and reception-related communications
Coordinate meeting room bookings and ensure rooms are presentable and ready for use
Support appointment confirmations and visitor flow throughout the office
Complete data entry and update internal records, tracking documents, and spreadsheets
Create and format letters, memos, signs, and other business documents
Receive, organize, and distribute incoming mail and deliveries
Coordinate outgoing mail, courier deliveries, creditor packages, and other shipments
Assist with employee onboarding by preparing workspace materials, identification cards, and welcome kits
Support internal meetings by preparing agendas, printing materials, and organizing supplies
Assist with coordinating team meetings and events, including ordering food and supplies
Provide general administrative support to departments across the organization
Complete additional administrative duties and special projects as assigned
Help maintain clean, organized, and presentable shared office spaces, including kitchens and meeting rooms
Monitor and restock kitchen, office, and supply cabinets while remaining budget-conscious
Track office supply needs and coordinate purchasing
Report maintenance concerns to building management and coordinate service requests with vendors
Assist with recycling, shredding, and secure document disposal
Monitor minor office equipment needs and arrange replacements when required
Support office plant care and general upkeep
Support workplace Health and Safety practices and office initiatives
Provide reliable reception coverage and assist colleagues when required
Work with Human Resources, Finance, Information Technology, Client Care, Financial Solutions, Insolvency, and other departments to coordinate office support
Resolve routine front-desk and office issues independently and escalate concerns when appropriate
Participate in team meetings, workplace initiatives, and office events
Identify opportunities to improve reception processes, supply tracking, shared resources, and office efficiency
Maintain confidentiality when handling client, employee, and organizational information
High school diploma or equivalent is required
Post-secondary education in Office Administration, Business Administration, Hospitality, or a related field is considered an asset
Previous experience in reception, customer service, office administration, or a similar client-facing position
Experience managing telephone systems, shared inboxes, calendars, couriers, and office supplies
Experience working in a professional office environment is considered an asset
Professional, friendly, and service-focused approach
Strong verbal and written communication skills
Excellent organizational and time-management abilities
Ability to manage interruptions and competing priorities while remaining calm and professional
Strong attention to detail and commitment to accuracy
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
Ability to learn new systems, office technology, and administrative processes
Sound judgment and the ability to resolve routine issues independently
Dependable attendance, punctuality, and follow-through
Ability to handle confidential and sensitive information professionally
Collaborative mindset and willingness to support different departments
Proactive approach to identifying office needs and improving everyday processes
Why Should You Apply?
You will be part of a growing and dynamic Insolvency firm.
We offer on-the-job training with opportunities for growth and professional development.
We offer a competitive base salary plus performance-based incentives.
We offer amazing health, dental, vision, and paramedical benefits, a generous Flexible Spending Account, and a company matching group savings program.
We have great time-off policies that include wellness days and paid vacation time.
To protect our people, brand, and assets, as part of our selection process, all candidates must clear a criminal background check.
B+S is an equal opportunity employer.
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and a better experience for our clients. Whatever your identity, we will give your application fair consideration.
A nationally recognized leader in debt relief with a dedicated team helping Canadians rebuild their worth. Join us!
OUR PURPOSE The purpose of Bromwich & Smith Inc. is to relieve the overwhelming financial burden individuals are experiencing in accordance with Canadian legislation. Bromwich+Smith is an Eco-friendly organization that is committed to making a positive impact on the lives of those we assist, employ & do business with by: • Treating everyone with grace and respect • Providing impartial & unbiased information and commentary • Fostering the diversity of individual perspectives • Providing a library of resources to support continuous personal growth & understanding OUR CORE VALUES - We operate with the highest level of integrity, ethics & honesty in all aspects of what we do - We strive to earn the trust of our stakeholders with every interaction we have with them - We develop long term relationships based on knowledge & understanding through a caring & sensitive approach - We are adaptable & embrace change for the betterment of all stakeholders - We recognize & encourage individual responsibility as the means of empowerment - We are an organization of individuals with diverse skills, interests, cultural backgrounds & opinions that strengthen our collaborative team Website: www.bromwichandsmith.com Toll Free: 1-855-884-9243
Offices: 800-800 5th Ave SW, Calgary, AB T2P 3T6, CA · 11810 Kingsway Avenue, Edmonton, AB T5G 0X5, CA · 4808 - 50 Street, Suite 104, Red Deer, AB T4N 1X5, CA · 515 - 7 Street South, Suite 103, Lethbridge, AB T1J 2G8, CA · Suite 315, 100 Consilium Place, Scarborough , Ontario M1H 3E3, CA
A nationally recognized leader in debt relief with a dedicated team helping Canadians rebuild their worth. Join us!
OUR PURPOSE The purpose of Bromwich & Smith Inc. is to relieve the overwhelming financial burden individuals are experiencing in accordance with Canadian legislation. Bromwich+Smith is an Eco-friendly organization that is committed to making a positive impact on the lives of those we assist, employ & do business with by: • Treating everyone with grace and respect • Providing impartial & unbiased information and commentary • Fostering the diversity of individual perspectives • Providing a library of resources to support continuous personal growth & understanding OUR CORE VALUES - We operate with the highest level of integrity, ethics & honesty in all aspects of what we do - We strive to earn the trust of our stakeholders with every interaction we have with them - We develop long term relationships based on knowledge & understanding through a caring & sensitive approach - We are adaptable & embrace change for the betterment of all stakeholders - We recognize & encourage individual responsibility as the means of empowerment - We are an organization of individuals with diverse skills, interests, cultural backgrounds & opinions that strengthen our collaborative team Website: www.bromwichandsmith.com Toll Free: 1-855-884-9243
Offices: 800-800 5th Ave SW, Calgary, AB T2P 3T6, CA · 11810 Kingsway Avenue, Edmonton, AB T5G 0X5, CA · 4808 - 50 Street, Suite 104, Red Deer, AB T4N 1X5, CA · 515 - 7 Street South, Suite 103, Lethbridge, AB T1J 2G8, CA · Suite 315, 100 Consilium Place, Scarborough , Ontario M1H 3E3, CA
