Entity: Finance Job Family Group: Finance Group Job Description: Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas…
Skills: Accounts Receivable, Customer Service Operations, Performance Reporting, CRM Systems, Microsoft Excel
Job Family Group: Retail Group Job Description: Job Summary The District Manager serves as an inspirational, strategic leader responsible for supervising multiple travel centers within a defined geographic region. This r…
Entity: Technology Job Family Group: IT&S Group Job Description: Home entity M&C Digital Americas Does the person manage a team? No Let me tell you about the role You’ll play a critical role in delivering reliable, real-…
Skills: Low-voltage Cabling, Network Infrastructure, POS Systems, Troubleshooting, Windows Server
Entity: Finance Job Family Group: Tax Group Job Description: . Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This posi…
Skills: Tax Management, Financial Leadership, European Tax Law, META Region Tax
Job Family Group: Sales Group Job Description: As a Distributor Business Manager, you are responsible for driving sales growth and market share within your assigned territory by effectively handling and developing our di…
Job Family Group: Business Support Group Job Description: Our purpose is to bring together people, energy and markets to power and navigate a changing world. In a time of constant change and possibility we need new talen…
Skills: Agility Core Practices, Business Acumen, Business Operations, Business Process Architecture, Business Process Improvement
Customer Service Representative (Casual) - bp Earlville, QLD
Cairns Regional, Queensland, Australia · On-site
$22/hr–$48/hr
Entry level$13B raised
bp Earlville, QLD Join a global retail company that's shaping a brighter future for all. At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 6…
Job Family Group: Operations Group Job Description: Nous recherchons un Opérateur Logistique - Réceptions H/F dynamique et motivé pour rejoindre nos équipes logistiques sur notre site Castrol, basé à Péronne (80). Sous l…
Skills: Control Of Work, Cost-conscious Decision-making, Maintenance General, Procedures And Practices, Reliability General
Customer Service Representative (Casual) - bp Warrnambool, VIC
Warrnambool, Victoria, Australia · On-site
$22/hr–$48/hr
Entry level$13B raised
bp Warrnambool, VIC Join a global retail company that's shaping a brighter future for all. At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over…
Entity: Finance Job Family Group: Finance Group Job Description: Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas…
Skills: Analytical Thinking, Business Process Control, Commercial Acumen, Credit Management, Customer Centric Thinking
Krakow, Lesser Poland Voivodeship, Poland · Remote OK
Senior$13B raised
Job Family Group: Sales Group Job Description: Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations wh…
Skills: Account Strategy, Business Acumen, Business Analysis, Consultative Selling, Customer Profitability
Job Family Group: Retail Group Job Description: Job Description There’s never been a better time to join TravelCenters of America! For 50 years, millions of professional truck drivers and motorists have called our travel…
Job Family Group: Engineering Group Job Description: About Archaea bp is committed to investing in lower carbon energy so we can meet our ambition to reach net zero by 2050. And while we’re still mostly in oil and gas to…
Entity: Finance Job Family Group: Tax Group Job Description: Reporting to the America’s ST&S Tax Senior Manager, this tax advisory role is for a member of the Direct tax team supporting the activities of the Supply, Trad…
Skills: US Federal Income Tax Law, Transfer Pricing, Tax Advisory, Financial Modelling, Corporate Governance
Job Family Group: Marketing Group Job Description: Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nation…
Job Family Group: Project Management Group Job Description: Let me tell you about the role Responsible for supporting the plant operation on all works related to maintenance work, troubleshooting, calibration, upgradatio…
Job Family Group: Marketing Group Job Description: Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nation…
Customer Service Representative (Casual) - bp Cardiff, NSW
Newcastle upon Tyne, England, United Kingdom · On-site
$35/hr–$45/hr
Entry level$13B raised
bp Cardiff Join a global retail company that's shaping a brighter future for all. At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 milli…
Entity: Supply, Trading & Shipping Job Family Group: Supply & Trading Group Job Description: Role Synopsis The LNG Book within GPTI (Gas and Power Trading International) is responsible for optimising BP’s advantaged LNG …
Job Family Group: Sales Group Job Description: . Travel Requirement: Up to 50% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybr…
Skills: Industrial Sales, Account Management, Business Development
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Performance Bonus, Cafeteria Elements, Life Insurance, Health Insurance, Medical Care Package, Hybrid Working Arrangement
Posted 16d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
Manage and supervise customer service operations for retail accounts, acting as the primary point of contact for internal and external enquiries. Drive performance against key metrics and ensure accurate data maintenance and reporting.
Requirements
Requires a bachelor's degree or equivalent experience with proficiency in both English and Polish. Candidates must be skilled in Microsoft Office and have experience in a business support environment.
Full job description
Entity:
Finance
Job Family Group:
Finance Group
Job Description:
Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.
It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.
About the role
Leverage deep understanding of specific key account customers, processes / systems and act as a blocking issue point (working with Customer Service Support Teams) of contact for any verbal or written form of enquiries from external and internal customers and third parties.
Interact with partners in a professional, friendly and efficient manner and raise concerns about meeting service levels or deadlines.
Establish and foster strong business relationships with relevant participants and internal business partners.
In this role You will
Drive, supervise and review customer service operations for customers and business
Log, assign, supervise progress and take ownership of customer queries and requests from receipt to completion, recording progress of these on a regular basis
Run and analyse performance reports
Support Lead analysts through the issue of critical operational / commercial and performance issues.
Manage performance against key performance metrics (customer happiness, first call resolution, service level compliance, transactional accuracy etc.).
Ensure timely and accurate data entry, storage, retrieval, maintenance and updates while maintaining data security.
What You will need to be successful
Bachelor's degree or equivalent experience
Previous experience in a business support environment
Proficiency in English and Polish
Must demonstrate high level of proficiency in Microsoft Packages (Excel & Word) and show an intermediate level interest in CRM systems/applications
Excellent written/oral communication skills and ability to build effective working relationships
Result-oriented personality and capability to overcome obstacles
Capability to work in a team or individually if required
Ability to keep deadlines whilst under pressure without compromising accuracy
Highly motivated
Exhibit strong Teammate characteristics, constructive communication and active listening skills at all times
At bp, we provide the following environment & benefits to you
Different bonus opportunities based on performance, wide range of cafeteria elements
Life & health insurance, medical care package
Hybrid working arrangement aligned with team arrangements and business needs
Opportunity to build up long term career path and develop your skills with wide range of learning options
Celebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules
Family friendly workplace e.g.: Extended parental leave, Mother-baby room
Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
Possibility to join our social communities and networks
Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.
Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.
Travel Requirement
Some travel may be required with this role, this is negotiable
Relocation Assistance:
Relocation may be negotiable for this role
Remote Type:
This position is a hybrid of office/remote working
Skills:
Legal Disclaimer:
We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Delivering energy to the world, today and tomorrow.
Industry
Oil and Gas
Company size
10,001+ employees
Founded
1909
Headquarters
London, England
LinkedIn followers
4,282,185
Total funding
$13B
Check out our commenting guidelines 👉 bp.com/CommentsGuide
Offices: 1 St James Square, London, England SW1Y 4PD, GB · 501 Westlake Park Blvd, Houston, Texas 77079, US · 28100 Torch Parkway, Warrenville, IL 60555-3938, US · Chertsey Road, Sunbury on Thames, England TW16 7LN, GB · Rua Maestro Cardim, 769, Sao Paulo, SP 01323-001, BR
Delivering energy to the world, today and tomorrow.
Industry
Oil and Gas
Company size
10,001+ employees
Founded
1909
Headquarters
London, England
LinkedIn followers
4,282,185
Total funding
$13B
Check out our commenting guidelines 👉 bp.com/CommentsGuide
Offices: 1 St James Square, London, England SW1Y 4PD, GB · 501 Westlake Park Blvd, Houston, Texas 77079, US · 28100 Torch Parkway, Warrenville, IL 60555-3938, US · Chertsey Road, Sunbury on Thames, England TW16 7LN, GB · Rua Maestro Cardim, 769, Sao Paulo, SP 01323-001, BR