Jobs at Bousquet Sport (Now Hiring) — 2 open

Job DetailsJob Location: 100 Dan Fox Drive - Pittsfield, MA 01201Position Type: Full-Time/Part-TimeSalary Range: $16.00 - $20.00 HourlyMember Services Associate

Bousquet Sport – Pittsfield, MA

Job Type: Full-time or Part-time

Pay: $16.00 – $20.00 per hour
Schedule: Days, nights, and/or weekends required

Position Overview

Bousquet Sport is seeking a friendly, reliable, and service-driven Member Services Associate to join our team. This role is the first point of contact for our members and guests and plays a key role in creating a welcoming, professional, and organized club environment.

The ideal candidate is personable, detail-oriented, and thrives in a fast-paced setting.

Key Responsibilities

Front Desk Operations

Greet and check in members and guests in a friendly, professional manner
Answer phone calls, emails, and in-person inquiries
Assist members with scheduling, registrations, and general questions

Member Experience

Create a welcoming and positive environment at all times
Build relationships with members and recognize regulars
Provide accurate information about programming, memberships, and club offerings

Billing & Account Support

Answer basic billing and membership questions
Assist with purchases, registrations, and account updates
Escalate complex issues to the Supervisor on Duty

Facility Cleanliness & Upkeep

Maintain cleanliness and organization of front desk and shared spaces
Complete assigned cleaning tasks (towels, trash, general upkeep)
Reset spaces including studios, courts, locker rooms, and common areas
Monitor supply levels and communicate needs to leadership
Report maintenance or cleanliness concerns promptly

Benefits & Perks

Complimentary Bousquet Sport membership
Employee discounts on programs, personal training, and services
Flexible scheduling (full-time and part-time opportunities)
Opportunities for growth and advancement within the organization
Positive, team-oriented work environment

For Full-Time Employees

Health insurance benefits
Paid time off (vacation and sick time)
QualificationsQualifications

Customer service or hospitality experience preferred
Strong communication and interpersonal skills
Ability to stay organized in a fast-paced environment
Positive attitude and team-oriented mindset

Physical Requirements

Ability to stand and walk for extended periods
Frequent movement throughout the facility
Ability to lift and carry up to 40 lbs (towels, supplies, equipment)
Ability to bend, reach, twist, and perform cleaning tasks
Comfortable working in a fast-paced, member-facing environment