Overview General Manager (Full-Time) About Boston Pizza Boston Pizza has proudly been serving Canadians for over 60 years and has become one of Canada's most recognized casual dining restaurant brands. At Boston Pizza Mi…
Overview Server Servers lead the Guest Experience at the table and ensure our Guests have everything they need from appitizers to desserts. Masters of situational service, they tailor their style to meet the needs of our…
Skills: Situational Service, Order Accuracy, Time Management, Organizational Skills, Hospitality Standards
Overview Front of House (FOH) Manager A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the …
Skills: Leadership, Staff Training, Performance Management, Scheduling, Time Management
Overview Dish Washer (Evenings/Weekends) One of the most important roles in the Restaurant, Dish Washers are responsible for managing the cleanliness and sanitation of the scullery area. They are integral in providing ou…
Skills: Sanitation, Cleanliness Management, Communication, Teamwork, Time Management
Overview Server Servers lead the Guest Experience at the table and ensure our Guests have everything they need from appitizers to desserts. Masters of situational service, they tailor their style to meet the needs of our…
Skills: Situational Service, Order Accuracy, Time Management, Organizational Skills, Hospitality Standards
Overview Cook Boston Pizza Cooks are the engine of the entire restaurant! They are responsible for creating our delicious menu items perfectly every time for every guest. Cooks are responsible for ensuring that our most …
Skills: Food Preparation, Food Safety, Teamwork, Time Management, Hospitality
Overview Host Hosts play the important role of being the first impression of the restaurant to our Guests. Smiling, and with an upbeat attitude, they ensure that our guests are seated based on their needs and the situati…
Skills: Customer Service, Communication, Time Management, Organizational Skills, Hospitality
Overview Front of House (FOH) Supervisor A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supportin…
Skills: Leadership, Performance Management, Training And Development, Time Management, Organizational Skills
Overview Cook Boston Pizza Cooks are the engine of the entire restaurant! They are responsible for creating our delicious menu items perfectly every time for every guest. Cooks are responsible for ensuring that our most …
Skills: Food Preparation, Food Safety, Teamwork, Time Management, Hospitality
Overview Cook Boston Pizza Cooks are the engine of the entire restaurant! They are responsible for creating our delicious menu items perfectly every time for every guest. Cooks are responsible for ensuring that our most …
Skills: Food Preparation, Food Safety, Teamwork, Time Management, Hospitality
Overview Bartender Bartenders are the engine of the Front of House, they carefully mix up cocktails and pour drinks for all of our Guests. They are responsible for ensuring that our most important people, our Guests, hav…
Overview Server Servers lead the Guest Experience at the table and ensure our Guests have everything they need from appitizers to desserts. Masters of situational service, they tailor their style to meet the needs of our…
Skills: Situational Service, Order Accuracy, Time Management, Organizational Skills, Hospitality Standards
Overview Cook Boston Pizza Cooks are the engine of the entire restaurant! They are responsible for creating our delicious menu items perfectly every time for every guest. Cooks are responsible for ensuring that our most …
Skills: Food Preparation, Food Safety, Teamwork, Time Management, Hospitality
St. John's, Newfoundland and Labrador, Canada · On-site
Entry level
Overview Cook Boston Pizza Cooks are the engine of the entire restaurant! They are responsible for creating our delicious menu items perfectly every time for every guest. Cooks are responsible for ensuring that our most …
Skills: Food Preparation, Food Safety, Teamwork, Time Management, Hospitality
Overview Server Servers lead the Guest Experience at the table and ensure our Guests have everything they need from appitizers to desserts. Masters of situational service, they tailor their style to meet the needs of our…
Skills: Situational Service, Order Accuracy, Time Management, Organizational Skills, Hospitality Standards
Overview Server Servers lead the Guest Experience at the table and ensure our Guests have everything they need from appitizers to desserts. Masters of situational service, they tailor their style to meet the needs of our…
Skills: Situational Service, Order Accuracy, Time Management, Organizational Skills, Hospitality Standards
Overview Cook (Evenings/Weekends) Boston Pizza Cooks are the engine of the entire restaurant! They are responsible for creating our delicious menu items perfectly every time for every guest. Cooks are responsible for ens…
Skills: Food Preparation, Food Safety, Teamwork, Time Management, Hospitality
Overview Host Position – Boston Pizza Cranbrook Energetic Host Wanted – Be the first friendly face for our Guests! Looking for positive, outgoing team players. Previous restaurant or customer service experience is an ass…
Overview Dish Washer One of the most important roles in the Restaurant, Dish Washers are responsible for managing the cleanliness and sanitation of the scullery area. They are integral in providing our Guests with perfec…
Skills: Sanitation, Cleanliness Management, Communication, Teamwork, Time Management
Overview Server Position – Boston Pizza Cranbrook Experienced Server Wanted – Must have minimum 2 years recent experience as a Server in a full-service sit-down restaurant AND bar setting. Strong candidates only – please…
Skills: Guest Service, Teamwork, Full-Service Dining, Bar Service, Fast-Paced Environment
Oversee all daily Front of House and Kitchen operations to ensure exceptional guest experiences and operational excellence. Lead and develop the management team while driving sales, controlling costs, and managing financial performance.
Requirements
Requires previous experience as a General Manager or Senior Restaurant Manager in a high-volume casual dining environment. Must possess strong financial acumen and a proven track record of recruiting and developing high-performing teams.
Full job description
Overview
General Manager (Full-Time)
About Boston Pizza
Boston Pizza has proudly been serving Canadians for over 60 years and has become one of Canada's most recognized casual dining restaurant brands. At Boston Pizza Milton, we're committed to creating an environment where both our Guests and team members feel welcomed, valued, and inspired.
About the Role
At Boston Pizza Milton, we're looking for an experienced, energetic, and people-focused General Manager to lead our restaurant with passion, integrity, and a commitment to excellence.
As General Manager, you will oversee all aspects of the restaurant's daily operations, leading both the Front of House and Kitchen teams to deliver exceptional Guest experiences while achieving operational and financial goals. You'll be responsible for building a strong leadership team, developing future leaders, driving sales, controlling costs, and fostering a positive, high-performing workplace culture.
This is a hands-on leadership role for someone who enjoys mentoring others, thrives in a fast-paced environment, and is passionate about hospitality, community involvement, and operational excellence.
Why Join Boston Pizza Milton?
At Boston Pizza Milton, we believe great leaders create great teams. When you join us, you'll enjoy:
Competitive salary based on experience
Performance-based bonus opportunities
Flexible scheduling that supports work-life balance
Comprehensive leadership development and ongoing training
Career advancement opportunities within Boston Pizza
A respectful, supportive, and team-oriented work environment
Employee recognition and incentive programs
Staff discounts and team appreciation events
The opportunity to make a meaningful impact within a locally owned restaurant
The chance to build strong community relationships and represent one of Canada's most recognized restaurant brands
Responsibilities
Key Responsibilities
Leadership & Team Development
Lead, mentor, coach, and inspire the management team and all restaurant staff.
Recruit, hire, onboard, train, and develop team members.
Build a positive culture focused on accountability, teamwork, and continuous improvement.
Recognize, reward, and retain top-performing employees.
Conduct regular performance reviews and coaching sessions.
Ensure succession planning by developing future leaders within the restaurant.
Restaurant Operations
Oversee all Front of House and Heart of House operations to ensure seamless service.
Maintain Boston Pizza's standards for food quality, hospitality, cleanliness, and operational excellence.
Ensure every Guest receives an outstanding dining experience.
Resolve Guest concerns promptly and professionally.
Maintain a safe, organized, and efficient restaurant environment.
Financial Performance
Achieve sales, profitability, and budget targets.
Manage labor scheduling and productivity.
Control food, beverage, and operating costs.
Analyze financial reports and identify opportunities for improvement.
Manage inventory levels and minimize waste.
Ensure proper cash handling and administrative procedures.
Marketing & Community Engagement
Develop and execute local restaurant marketing initiatives.
Build relationships with schools, sports teams, local businesses, and community organizations.
Support fundraising events, sponsorships, and community partnerships.
Drive Guest traffic through local promotions and community involvement.
Collaborate with ownership on business development opportunities.
Food Safety & Compliance
Ensure compliance with all Health Department regulations and Boston Pizza operating standards.
Maintain the highest standards of food safety, sanitation, and workplace safety.
Ensure all team members follow proper food handling procedures.
Conduct regular operational and cleanliness inspections.
Communication
Foster open communication between Front of House and Kitchen teams.
Set clear goals, expectations, and performance standards.
Lead regular management and team meetings.
Work closely with ownership to drive operational success and continuous improvement.
Qualifications
What We're Looking For
What does a successful General Manager look like?
The ideal candidate is someone who:
Leads with integrity, professionalism, and accountability.
Inspires and develops high-performing teams.
Is an exceptional communicator and relationship builder.
Thrives in a fast-paced, high-volume restaurant environment.
Makes sound decisions under pressure.
Is highly organized with strong time management skills.
Has a passion for hospitality and delivering exceptional Guest experiences.
Is business-minded and driven by operational excellence and financial performance.
Embraces continuous learning and leadership development.
Leads by example and isn't afraid to roll up their sleeves to support the team.
Qualifications
Previous experience as a General Manager, Assistant General Manager, or Senior Restaurant Manager in a high-volume casual dining environment is required.
Proven experience leading both Front of House and Kitchen operations.
Strong understanding of restaurant financial management, including labor, food cost, inventory control, budgeting, and profitability.
Demonstrated success in recruiting, coaching, and developing management teams and hourly staff.
Experience with local restaurant marketing, community engagement, and sales-building initiatives is considered a strong asset.
Previous Boston Pizza experience or familiarity with Boston Pizza operating systems, recipes, brand standards, and operational procedures will be considered a strong asset.
Food Handler Certification and Smart Serve Certification are considered assets (or willingness to obtain them).
Availability to work evenings, weekends, and holidays as business needs require.
As General Manager, you'll have the opportunity to lead an established restaurant, shape its culture, develop future leaders, strengthen community partnerships, and make a lasting impact on the continued success of the business.
If you're a passionate hospitality leader who is ready to take ownership, inspire others, and grow with one of Canada's leading restaurant brands, we'd love to hear from you.
Apply today and become part of the Boston Pizza Milton leadership team!
Proudly recognized as one of Canada's Best Managed and Great Place to Work.
Industry
Restaurants
Company size
201-500 employees
Founded
1964
Headquarters
Richmond, British Columbia
LinkedIn followers
21,782
Boston Pizza International Inc. ("BPI" / "Boston Pizza") is Canada’s No. 1 dining brand, serving more than 40 million guests annually in over 365 restaurants.
The Boston Pizza brand has served communities from coast-to-coast since opening its first restaurant in Edmonton, Alberta in 1964. Today, Boston Pizza proudly remains a Canadian company, with hundreds of local franchise owners operating more dining rooms, sports bars, and patios than any other single brand in the country, along with take-out and delivery.
At BPI, we pride ourselves on our ability to work hard and play harder, encouraging entrepreneurship, creativity, and thinking outside the box. We have a tight-knit team to support you every step of the way with a strong emphasis on team collaboration. We remain committed to fostering a healthy, fun, and inclusive culture, and extend our gratitude to our dedicated team for their ongoing hard work and contribution to our success.
BPI has been recognized as a Best Managed Company since 1994 and is certified as a Great Place to Work®.
Offices: 13571 Commerce Pkwy, 201, Richmond, British Columbia V6V 2R2, CA · 85 Prologis Blvd, Unit 4, Mississauga, Ontario L5W 0G4, CA
Casual DiningFranchisingSports BarPizzaand Corporate CultureSnack FoodRestaurantsFood and BeverageFood Processing
Proudly recognized as one of Canada's Best Managed and Great Place to Work.
Industry
Restaurants
Company size
201-500 employees
Founded
1964
Headquarters
Richmond, British Columbia
LinkedIn followers
21,782
Boston Pizza International Inc. ("BPI" / "Boston Pizza") is Canada’s No. 1 dining brand, serving more than 40 million guests annually in over 365 restaurants.
The Boston Pizza brand has served communities from coast-to-coast since opening its first restaurant in Edmonton, Alberta in 1964. Today, Boston Pizza proudly remains a Canadian company, with hundreds of local franchise owners operating more dining rooms, sports bars, and patios than any other single brand in the country, along with take-out and delivery.
At BPI, we pride ourselves on our ability to work hard and play harder, encouraging entrepreneurship, creativity, and thinking outside the box. We have a tight-knit team to support you every step of the way with a strong emphasis on team collaboration. We remain committed to fostering a healthy, fun, and inclusive culture, and extend our gratitude to our dedicated team for their ongoing hard work and contribution to our success.
BPI has been recognized as a Best Managed Company since 1994 and is certified as a Great Place to Work®.
Offices: 13571 Commerce Pkwy, 201, Richmond, British Columbia V6V 2R2, CA · 85 Prologis Blvd, Unit 4, Mississauga, Ontario L5W 0G4, CA
Casual DiningFranchisingSports BarPizzaand Corporate CultureSnack FoodRestaurantsFood and BeverageFood Processing