Springfield, Ohio, United States · On-site
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 24 Work Shift: Days/Evenings (United States of America) Job Summary: The Patient Experience Concierge serves as a liaison between patient, famil…
Skills: Customer Service, Communication Skills, Conflict Resolution, Empathy, Compassion
Urbana, Ohio, United States · On-site
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 0.01 Work Shift: Days (United States of America) Mercy Health Intro paragraph As a faith-based and patient-focused organization, Mercy Health ex…
Skills: Patient Assessment, Ventilator Care, Arterial Blood Gas Analysis, Bronchial Hygiene Therapy, Oxygen Therapy
Urbana, Ohio, United States · On-site
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 0.01 Work Shift: Days (United States of America) Mercy Health Intro paragraph As a faith-based and patient-focused organization, Mercy Health ex…
Skills: Patient Assessment, Ventilator Care, Arterial Blood Gas Analysis, Bronchial Hygiene Therapy, Oxygen Therapy
Portsmouth, Virginia, United States · On-site
$43/hr–$69/hr
Thank you for considering a career at Bon Secours! Scheduled Weekly Hours: 0.01 Work Shift: Nights (United States of America) Bon Secours About Us As a faith-based and patient-focused organization, Bon Secours exists to…
Skills: Conflict Resolution, Effective Oral Communication, Interpersonal Communication, Situational Leadership, Stakeholder Engagement
Springfield, Ohio, United States · On-site
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 36 Work Shift: Days (United States of America) Mercy Health About Us As a faith-based and patient-focused organization, Mercy Health exists to e…
Skills: Patient Assessment, Care Planning, Medication Administration, Care Coordination, Quality Improvement
Lorain, Ohio, United States · On-site
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 36 Work Shift: Evenings/Nights (United States of America) New Hires eligible for 8K Sign On Bonus - With 1 year of RN Experience THIS IS A COLL…
Skills: Nursing Leadership, Patient Assessment, Care Planning, Implementation, Evaluation
Lorain, Ohio, United States · On-site
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 36 Work Shift: Nights (United States of America) THIS IS A COLLECTIVE BARGAINING UNIT POSITION General Summary Functioning as the leader of the …
Skills: Nursing Leadership, Patient Assessment, Care Planning, Implementation, Evaluation
Lorain, Ohio, United States · On-site
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 36 Work Shift: Nights (United States of America) THIS IS A COLLECTIVE BARGAINING UNIT POSITION General Summary: Functioning as the leader of the…
Skills: Patient Assessment, Care Planning, Implementation, Evaluation, Clinical Nursing
Lorain, Ohio, United States · On-site
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 36 Work Shift: Days/Afternoons (United States of America) THIS IS A COLLECTIVE BARGAINING UNIT POSITION Summary of Primary Function/General Purp…
Skills: Patient Care, Vital Signs Recording, Personal Hygiene Care, Patient Mobility, Clinical Documentation
Springfield, Ohio, United States · On-site
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 36 Work Shift: Nights (United States of America) Mercy Health Intro paragraph As a faith-based and patient-focused organization, Mercy Health ex…
Skills: Patient Assessment, Care Planning, Medication Administration, Care Coordination, Patient Safety Advocacy
Lorain, Ohio, United States · On-site
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 36 Work Shift: Nights (United States of America) THIS IS A COLLECTIVE BARGAINING UNIT POSITION General Summary Functioning as the leader of the …
Skills: Nursing Leadership, Patient Assessment, Care Planning, ICU Care, Clinical Competency
Lorain, Ohio, United States · On-site
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 36 Work Shift: Days/Afternoons (United States of America) THIS IS A COLLECTIVE BARGAINING UNIT POSITION Summary of Primary Function/General Purp…
Skills: Patient Care, Vital Signs Recording, Personal Hygiene Care, Patient Mobility, Clinical Documentation
Springfield, Ohio, United States · On-site
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 36 Work Shift: Days (United States of America) Mercy Health About Us As a faith-based and patient-focused organization, Mercy Health exists to e…
Skills: Patient Assessment, Care Planning, Medication Administration, Care Coordination, Quality Improvement
Lorain, Ohio, United States · On-site
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 36 Work Shift: Days/Afternoons (United States of America) THIS IS A COLLECTIVE BARGAINING UNIT POSITION General Summary Functioning as the leade…
Skills: Nursing Leadership, Patient Assessment, Care Planning, Clinical Competency, Precepting
Oberlin, Ohio, United States · On-site
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 36 Work Shift: Evenings/Nights (United States of America) THIS IS A COLLECTIVE BARGAINING UNIT POSITION General Summary Assumes the responsibili…
Skills: Patient Assessment, Nursing Leadership, Clinical Competency, Care Planning, Patient Monitoring
Lorain, Ohio, United States · On-site
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 36 Work Shift: Nights (United States of America) THIS IS A COLLECTIVE BARGAINING UNIT POSITION General Summary Functioning as the leader of the …
Skills: Nursing Leadership, Patient Assessment, Care Planning, ICU Care, Clinical Competency
Batavia, Ohio, United States · On-site
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and …
Skills: Operations Management, Budget Administration, Patient Flow Management, Staffing, Performance Improvement
Tiffin, Ohio, United States · On-site
Thank you for considering a career at Bon Secours Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Primary Function/General Purpose of Position Responsible for supply inventory managem…
Skills: Inventory Management, Financial Analysis, Supply Chain Operations, Lean Methodology, 5S
Cincinnati, Ohio, United States · On-site
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 24 Work Shift: Days (United States of America) Parttime Role Mercy Health About Us As a faith-based and patient-focused organization, Mercy Heal…
Skills: Aseptic Technique, Sterile Processing, Surgical Instrumentation, Case Preparation, Surgical Skin Prep
Batavia, Ohio, United States · On-site
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days/Afternoons (United States of America) Mercy Health About Us As a faith-based and patient-focused organization, Mercy Health …
Skills: Aseptic Technique, Case Preparation, Surgical Skin Prep, Sterile Processing, Instrument Organization
Springfield, Ohio, United States • On-site
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Acts as a liaison between patients, families, and clinical staff to ensure a positive hospital experience and effective information sharing. Assists in coordinating patient comfort and supporting clinical staff to facilitate timely discharges.
Requires a high school diploma or GED, with a preference for two years of hospital and customer service experience. Candidates must demonstrate strong communication skills, computer proficiency, and the ability to handle stressful situations with empathy.
The Patient Experience Concierge serves as a liaison between patient, family, hospital staff, and physicians to ensure a favorable patient experience in the areas of patient and family comfort, information-sharing from hospital and clinical staff, hospital staff responsiveness to patient or family inquiries or concerns, and assisting clinical staff in ensuring patient and family understanding of their role and responsibilities to support timely patient discharge.
HS Diploma/GED (required)
1. Minimum of 2 years hospital experience (preferred)
2. Minimum of 2 years successful work experience in face-to-face customer service role (preferred)
3. Ability to assess at an intermediate level for customer service and communications skills, and demonstrate sincere compassion, empathy, and understanding of the patient’s or family member’s experience and concerns
1. Leadership Development module or completion within one year
2. Computer literacy (charts, emails, and other documents needed in work)
3. Proficient with basic computer skills including word and excel
4. Must possess strong communications and customer service skills and the ability to defuse situations and generate positive patient and family member response
5. Must possess healthcare knowledge to communicate with medical professionals
6. Must complete 12 hours of continuing education in customer service
7. Possesses sound verbal and written communication skills and tactfully addresses issues at hand clearly, concisely and accurately
Mercy Health is an equal opportunity employer.
As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.
Bon Secours Mercy Health (BSMH) is a global Catholic health ministry operating in the United States, Ireland and the Philippines. A $14 billion organization, BSMH delivers care and health services through 47 hospitals and a network of approximately 60,000 associates, including more than 3,000 providers, across 1,200+ sites of care. It is one of the largest health systems in the United States and the largest not-for-profit private healthcare provider in Ireland. Bon Secours Mercy Health’s portfolio extends beyond hospitals to include ambulatory care, digital capabilities, population health and international operations, as well as a diverse set of companies providing advisory and technology-enabled solutions that strengthen clinical quality, operational performance, data capabilities and financial outcomes. Rooted in the compassionate ministry of Jesus, BSMH is committed to improving health and well-being in the communities it serves, especially those most in need who are poor, dying and underserved. Across its ministry, Bon Secours Mercy Health provides more than $415 million in community benefit each year, supporting programs and initiatives that address social drivers of health and strengthen communities. Through Global Ministries, BSMH supports underserved communities in Haiti, Peru, South Sudan and the Philippines.
Offices: Cincinnati, Ohio 45237, US
Bon Secours Mercy Health (BSMH) is a global Catholic health ministry operating in the United States, Ireland and the Philippines. A $14 billion organization, BSMH delivers care and health services through 47 hospitals and a network of approximately 60,000 associates, including more than 3,000 providers, across 1,200+ sites of care. It is one of the largest health systems in the United States and the largest not-for-profit private healthcare provider in Ireland. Bon Secours Mercy Health’s portfolio extends beyond hospitals to include ambulatory care, digital capabilities, population health and international operations, as well as a diverse set of companies providing advisory and technology-enabled solutions that strengthen clinical quality, operational performance, data capabilities and financial outcomes. Rooted in the compassionate ministry of Jesus, BSMH is committed to improving health and well-being in the communities it serves, especially those most in need who are poor, dying and underserved. Across its ministry, Bon Secours Mercy Health provides more than $415 million in community benefit each year, supporting programs and initiatives that address social drivers of health and strengthen communities. Through Global Ministries, BSMH supports underserved communities in Haiti, Peru, South Sudan and the Philippines.
Offices: Cincinnati, Ohio 45237, US
