About Bitdeer: Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-lead…
Skills: Linux, Networking, Cloud Computing, GPU, CUDA
About Bitdeer Technologies Group Bitdeer is a world-leading technology company for AI and Bitcoin mining infrastructure. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers and buil…
About Bitdeer Technologies Group Bitdeer is a world-leading technology company for AI and Bitcoin mining infrastructure. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers and buil…
About Bitdeer: Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-lead…
Skills: Network Security, Cloud Security, Data Center Security, Zero Trust, Firewall Policy
Operations Technician (Mining Data Center - Day and Night Shift)
Rockdale, Illinois, United States · On-site
$20/hr–$20/hr
Entry level$2.1B raised
Operations Technician - Mining Data Center Location: Rockdale, TX Job Type: Full-Time | Compressed Work Week (Day and Night Shift needed) If "let me take a look at that" is your favorite sentence, keep reading. Some peop…
Operations Technician (Mining Data Center - Day and Night Shift)
Rockdale, Illinois, United States · On-site
$20/hr–$20/hr
Entry level$2.1B raised
Operations Technician - Mining Data Center Location: Rockdale, TX Job Type: Full-Time | Compressed Work Week (Day and Night Shift needed) If "let me take a look at that" is your favorite sentence, keep reading. Some peop…
Join Our Team as a Repair Technician! Do you enjoy solving problems, working with electronics, and bringing technology back to life? We’re looking for someone with a sharp eye for detail, a positive attitude, and strong …
Skills: Soldering, Circuit Board Troubleshooting, Oscilloscope, Multimeter, Hot Air Station
About Bitdeer: Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-lead…
Skills: Strong Written Communication, Process Mapping, Diagramming, Attention to Detail, Organizational Abilities
Join us as a Graduate Talent Trainee, and explore the intriguing world of blockchain and high-performance computing. Drive impact with us! Job Summary: The Graduate Talent Trainee (GTT) program at Bitdeer is dedicated to…
Skills: Compliance Risk Management, Blockchain, Cloud Computing, AI, Data Centers
About Bitdeer: Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-lead…
Skills: Production Control, Material Control, MRP Calculation, ERP Systems, Capacity Planning
About Bitdeer Technologies Group Bitdeer is a world-leading technology company for AI and Bitcoin mining infrastructure. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers and buil…
Skills: Production Planning, Scheduling, ERP/MRP Systems, Inventory Control, Capacity Planning
About Bitdeer: Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-lead…
Skills: FX Risk Management, Liquidity Management, Cash Management, Bank Relationship Management, Trade Finance
About Bitdeer: Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-lead…
About Bitdeer: Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-lead…
About Bitdeer: Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-lead…
Skills: UVM, SystemVerilog, Verilog, SVA, AMBA Bus Protocols
About Bitdeer: Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-lead…
About Bitdeer: Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-lead…
About Bitdeer: Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-lead…
About Bitdeer: Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-lead…
Skills: RTL Design, RISC-V ISA, Verilog, SystemVerilog, CPU Architecture
About Bitdeer: Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-lead…
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Full-time
Attractive Welfare Benefits, Training And Mentoring, Developmental Opportunities
Posted 26d ago
~40 hrs/week
Responsibilities
The role involves handling customer support tickets and monitoring platform health as the first line of response in a NOC environment. Responsibilities include triaging issues across GPU instances and networking, resolving problems using runbooks, and escalating complex cases to L3 or SRE teams.
Requirements
Candidates should have 1-3+ years of experience in cloud support or IT operations, with strong fundamentals in Linux and networking. Proficiency in English and a willingness to work in a 24/7 follow-the-sun shift rotation are required.
Full job description
About Bitdeer:
Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud.
Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-leading ASIC chips and manufacturing mining rigs, the Group handles complex processes involved in computing across the value chain. This includes equipment procurement, transport logistics, datacenter design and construction, equipment management, and network and facility operations. Bitdeer also offers advanced cloud capabilities to customers with a high demand for artificial intelligence.
Headquartered in Singapore, Bitdeer operates globally with a diversified 3 GW energy portfolio, and deploys Bitcoin mining and HPC datacenters in the United States, Bhutan, Norway, Canada, Malaysia, and Ethiopia.
About the team:
Our public-cloud GPU platform (10,000+ GPU, multi-region) runs 7×24 for external customers under SLA. As a Cloud Operations & Support Engineer you are the front line: within each shift you both handle customer tickets and monitor platform health / respond to alerts (NOC) — triaging, resolving what you can, and escalating cleanly. This is a dual-responsibility, follow-the-sun role across regions.
What you will be responsible for:
Handle customer support tickets and requests: intake, triage, troubleshooting, resolution, and clear status communication within SLA response / resolution targets.
Monitor platform health and respond to alerts (NOC first response): acknowledge, assess severity, initiate incident handling, and post customer-facing status updates.
Troubleshoot common issues across GPU instances, VM / bare metal, networking, drivers / CUDA, storage, and billing / quota, using runbooks.
Escalate cleanly along the chain (L1/L2 → L3 → SRE / Compute / R&D) with full context; never leave a ticket or alert unowned.
Maintain and improve runbooks, knowledge base, and canned responses.
Participate in a follow-the-sun 7×24 shift rotation across regions.
Track and report ticket / alert metrics (response time, resolution time, MTTA).
How you will stand out:
1+ years (Middle: 3+) in cloud / technical support, NOC, or IT operations; strong new grads considered for L1.
Solid Linux, networking, and cloud basics; methodical troubleshooting.
Familiarity with GPU / CUDA, containers, VM / bare metal, or storage is a strong plus (trainable for the rest).
Strong written English and customer communication; calm under incidents.
Discipline to follow runbooks and escalate correctly.
Willing to work shifts (follow-the-sun; region-local daytime where possible).
What you will experience working with us:
A culture that values authenticity and diversity of thoughts and backgrounds;
An inclusive and respectable environment with open workspaces and exciting start-up spirit;
Fast-growing company with the chance to network with industrial pioneers and enthusiasts;
Ability to contribute directly and make an impact on the future of the digital asset industry;
Involvement in new projects, developing processes/systems;
Personal accountability, autonomy, fast growth, and learning opportunities;
Attractive welfare benefits and developmental opportunities such as training and mentoring.
Bitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, colour, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.
A world-leading technology company for AI and Bitcoin mining infrastructure.
Industry
Software Development
Company size
201-500 employees
Founded
2021
Headquarters
Singapore
LinkedIn followers
56,179
Total funding
$2.1B
Bitdeer is a world-leading technology company for AI and Bitcoin mining infrastructure.
Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers and building AI computational infrastructure to support the AI revolution. Apart from designing industry-leading ASIC chips and manufacturing mining rigs, the Group handles complex processes involved in computing across the value chain. This includes equipment procurement, transport logistics, data center design and construction, equipment management, and network and facility operations. Bitdeer also offers advanced cloud capabilities to customers with a high demand for artificial intelligence.
Headquartered in Singapore, Bitdeer operates globally with a diversified 3 GW energy portfolio, and deploys Bitcoin mining and HPC data centers across multiple countries, including the United States, Bhutan, Norway, and Ethiopia.
Offices: Singapore, SG · California, San Jose, US · Washington, US · Tennessee, US · Texas, US
Sharing ServicesInstitutional ServicesMiner Maintenance and RepairMining SoftwareBitcoinBitcoin MiningAI CloudManufacturingAI Data CenterCloud Mining
A world-leading technology company for AI and Bitcoin mining infrastructure.
Industry
Software Development
Company size
201-500 employees
Founded
2021
Headquarters
Singapore
LinkedIn followers
56,179
Total funding
$2.1B
Bitdeer is a world-leading technology company for AI and Bitcoin mining infrastructure.
Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers and building AI computational infrastructure to support the AI revolution. Apart from designing industry-leading ASIC chips and manufacturing mining rigs, the Group handles complex processes involved in computing across the value chain. This includes equipment procurement, transport logistics, data center design and construction, equipment management, and network and facility operations. Bitdeer also offers advanced cloud capabilities to customers with a high demand for artificial intelligence.
Headquartered in Singapore, Bitdeer operates globally with a diversified 3 GW energy portfolio, and deploys Bitcoin mining and HPC data centers across multiple countries, including the United States, Bhutan, Norway, and Ethiopia.
Offices: Singapore, SG · California, San Jose, US · Washington, US · Tennessee, US · Texas, US
Sharing ServicesInstitutional ServicesMiner Maintenance and RepairMining SoftwareBitcoinBitcoin MiningAI CloudManufacturingAI Data CenterCloud Mining