Associate Director IT Service Owner - Service Desk (m/w/d)
Mainz, Rhineland-Palatinate, Germany · On-site
Senior$2.0B raised
Mainz, Germany | full time | Job ID: 11185 Deine Rolle: Die Position des IT Digital Workplace Services Service Owners (m/w/d) ist global verantwortlich für die Steuerung und Weiterentwicklung der digitalen Arbeitsplatzlö…
Skills: IT Service Management, ServiceNow, Genesys Contact Center, ITIL, Vendor Management
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Senior Director Global Investigations & Compliance Monitoring
Munich, Bavaria, Germany · On-site
Senior+$2.0B raised
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Senior Director, OneIT Business Partner US Commercialization
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$199k–$318k/yr
Senior+$2.0B raised
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Associate Director Senior Data Analyst (Clinical Sciences)
Mainz, Rhineland-Palatinate, Germany · On-site
Senior+$2.0B raised
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南通,中国 | 全职 | Job ID: 11621 Position Summary: 1. Leading upstream technology transfer and scale-up related work 领导上游技术转移和放大等相关工作 2. Support manufacturing related activities, leading upstream process-related deviation inve…
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System Engineer Service Owner Digital Solutions R&D
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Senior$2.0B raised
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Operations Excellence Lead, Clinical Operations China
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Senior+$2.0B raised
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Operations Excellence Lead, Clinical Operations China
Changning District, Shanghai, China · On-site
Senior+$2.0B raised
中国,上海 | 全职 | Job ID: 11620 Position Summary: Supports clinical operational effectiveness, training enablement, vendor management and serves as a key coordination point with QA for China Clinical Operations. Works closely…
Skills: Clinical Operations, Process Excellence, Vendor Management, Quality Management, Audit and Inspection Coordination
Associate Director IT Service Owner - Service Desk (m/w/d)
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Full-time
professional certificate, bachelor degree
Posted 11d ago
Apply by Aug 31
~40 hrs/week
German
Responsibilities
Globally responsible for steering and developing digital workplace solutions specifically for the Service Desk. This includes end-to-end management of services, monitoring external providers, and ensuring compliance with ITIL and GxP standards.
Requirements
Requires at least 5 years of experience in IT service management and vendor steering, with a degree or professional certification. Proficiency in ServiceNow, Genesys Contact Center, and ITIL processes is essential, along with fluency in German and English.
Full job description
Mainz, Germany | full time | Job ID: 11185
Deine Rolle:
Die Position des IT Digital Workplace Services Service Owners (m/w/d) ist global verantwortlich für die Steuerung und Weiterentwicklung der digitalen Arbeitsplatzlösungen im Bereich Service Desk. Als Domainarchitekt (m/w/d) wird eine sichere, kosteneffektive und produktive Arbeitsumgebung gestaltet, die den Unternehmensanforderungen entspricht. Gemeinsam mit internen Fachbereichen, Compliance- und Security-Teams sowie externen Dienstleistern (m/w/d) wird der effiziente Betrieb und die Optimierung der Services sichergestellt.
Dein Beitrag:
End-to-End-Steuerung der digitalen Arbeitsplatzservices unter Einhaltung von ITIL-Prozessen, Qualitäts-, Compliance- und regulatorischen Vorgaben (inkl. Definition und Überwachung von KPIs, Sicherstellung von GxP-Anforderungen sowie Risikobewertung bei neuen oder geänderten Services)
Überwachung und Steuerung externer Dienstleister (m/w/d) (inkl. Einhaltung von Verträgen und definierten SLAs) sowie Abstimmung mit Service Delivery und Service Managern zur operativen Leistungserbringung und kontinuierlichen Verbesserung der Services
Identifikation von Verbesserungspotenzialen und neuen Technologien, Durchführung von Marktanalysen sowie Integration neuer Lösungen in die bestehende IT-Landschaft (inkl. Verwaltung der Service Pipeline und Ausmusterung nicht mehr benötigter Services)
Überwachung der Service-Performance und Stabilität sowie Erstellung von Berichten zu Qualität, Nutzung und Effizienz (inkl. Kostenbewertung und Analyse von Vorfällen zur proaktiven Optimierung der Services)
Zentraler Ansprechpartner (m/w/d) und Eskalationskontakt für interne und externe Stakeholder (inkl. Abstimmung mit Service Ownern, Business-Fachbereichen, IT-Leadership, Compliance- und Security-Teams sowie Service Integration Managern zur Performance und Weiterentwicklung der Services)
Ein perfektes Match:
Abgeschlossene berufliche Ausbildung (z. B. Fachinformatiker Systemintegration (m/w/d) oder vergleichbar) mit mindestens 5 Jahren Berufserfahrung oder Hochschulabschluss mit mindestens 5 Jahren Erfahrung und aufgabenspezifischen Fachkenntnissen
Langjährige Erfahrung (5+Jahre) in Umgang und Steuerung von externen Dienstleistern
Tiefgehende Kenntnisse im Einsatz von ServiceNow (ITSM-Modul) und Erfahrung mit Genesys Contact Center
Tiefgreifendes Verständnis von IT-Prozessen, einschließlich deren praktischer Anwendung, sowie fundierte Kenntnisse in ITIL-Prozessen und Service Management (inklusive ITIL-Zertifizierung)
Fähigkeit, technische und strategische Anforderungen zu verbinden, innovative Lösungen zu entwickeln und analytisches Denken gezielt einzusetzen
Praktische Erfahrung im IT Service Management und Arbeiten in internationalen Teams; ausgeprägte Eigenverantwortung und Organisationsstärke
Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
Apply now - We look forward to receiving your application!
Apply to our Mainz, Germany location by sending us your documents via our online form. For any questions, contact our talent acquisition team on: + 49 (0) 6131-9084-1291 (Monday-Friday from 1 PM to 3 PM CET).
Job ID 11185 (please always specify if you have any questions)
By submitting your application, you acknowledge that a background check will be conducted as part of the recruitment process in accordance with applicable laws and regulations. If you are considered for the position, BioNTech will conduct the background check through our service provider ‘HireRight’. You will be informed accordingly by your BioNTech-Recruiter.
Our vision is to harness the power of the immune system to develop novel therapies against cancer & infectious diseases.
Industry
Biotechnology Research
Company size
1,001-5,000 employees
Founded
2008
Headquarters
Mainz, Rhineland-Palatinate
LinkedIn followers
300,005
Total funding
$2.0B
Biopharmaceutical New Technologies (BioNTech) is a global biotechnology company aspiring to translate science into survival by developing new immunotherapies utilizing the full potential of the immune system to fight cancer and infectious diseases.
BioNTech is headquartered in Mainz, Germany, and operates globally with almost 7.000 pioneers. Our work is powered by one mission: Improving the health of people worldwide. We believe that scientific rigor and passion are the driving forces that are essential for innovative progress.
BioNTech was founded in 2008 by scientists and physicians to translate science into survival by combining fundamental research and operational excellence. At BioNTech, we have been conducting fundamental research of mRNA technologies in the field of individualized cancer medicine for more than a decade. Some of our colleagues, including our co-founders, have been researching and developing mRNA-based vaccines for more than 25 years.
Ready to join us on this journey? Explore the opportunities and become part of a team that aspires to turn bold ideas into real-world solutions: https://www.biontech.com/int/en/home/careers.html
🔗 Privacy Statement: https://www.biontech.com/int/en/home/data-privacy-statement.html
🔗 Imprint: https://www.biontech.com/int/en/home/imprint.html
Offices: An der Goldgrube 12, Mainz, Rhineland-Palatinate 55131, DE · Vollmersbachstraße 66, Idar-Oberstein, Rhineland-Palatinate 55743, DE · Vollmerstr. 5, Berlin, Berlin 12489, DE · Am Klopferspitz 19a, Planegg, Bavaria 82152, DE · Forstenrieder Str. 8-14, Neuried, Bavaria 82061, DE
BiotechnologyIndividualized cancer medicinePatient-specific immunotherapymRNA therapeuticsCell therapyAntibody therapeuticsSmall molecule immunomodulatorsTailored therapeuticsImmunotherapyOncology
Our vision is to harness the power of the immune system to develop novel therapies against cancer & infectious diseases.
Industry
Biotechnology Research
Company size
1,001-5,000 employees
Founded
2008
Headquarters
Mainz, Rhineland-Palatinate
LinkedIn followers
300,005
Total funding
$2.0B
Biopharmaceutical New Technologies (BioNTech) is a global biotechnology company aspiring to translate science into survival by developing new immunotherapies utilizing the full potential of the immune system to fight cancer and infectious diseases.
BioNTech is headquartered in Mainz, Germany, and operates globally with almost 7.000 pioneers. Our work is powered by one mission: Improving the health of people worldwide. We believe that scientific rigor and passion are the driving forces that are essential for innovative progress.
BioNTech was founded in 2008 by scientists and physicians to translate science into survival by combining fundamental research and operational excellence. At BioNTech, we have been conducting fundamental research of mRNA technologies in the field of individualized cancer medicine for more than a decade. Some of our colleagues, including our co-founders, have been researching and developing mRNA-based vaccines for more than 25 years.
Ready to join us on this journey? Explore the opportunities and become part of a team that aspires to turn bold ideas into real-world solutions: https://www.biontech.com/int/en/home/careers.html
🔗 Privacy Statement: https://www.biontech.com/int/en/home/data-privacy-statement.html
🔗 Imprint: https://www.biontech.com/int/en/home/imprint.html
Offices: An der Goldgrube 12, Mainz, Rhineland-Palatinate 55131, DE · Vollmersbachstraße 66, Idar-Oberstein, Rhineland-Palatinate 55743, DE · Vollmerstr. 5, Berlin, Berlin 12489, DE · Am Klopferspitz 19a, Planegg, Bavaria 82152, DE · Forstenrieder Str. 8-14, Neuried, Bavaria 82061, DE
BiotechnologyIndividualized cancer medicinePatient-specific immunotherapymRNA therapeuticsCell therapyAntibody therapeuticsSmall molecule immunomodulatorsTailored therapeuticsImmunotherapyOncology