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Jobs at BIOLYPH (Now Hiring) — 2 open

BIOLYPH logoBIOLYPH

Client Service Facilitator

Chaska, Minnesota, United States · On-site

$60k–$68k/yr

Mid level

BIOLYPH is growing! We are seeking an experienced, team-oriented, and responsive Client Service Facilitator. This full-time position offers your choice of a 4 or 5 day work week, competitive benefits, and a culture of li…

Skills: Client Relationship Management, Professional Communication, Project Coordination, Document Drafting, Price Quote Preparation

BIOLYPH logoBIOLYPH

Quality Assurance Manager

Chaska, Minnesota, United States · On-site

$95k–$124k/yr

Senior

We are seeking an experienced, team-oriented, and responsive Quality Assurance Manager. This full-time position offers your choice of a 4 or 5 day work week, competitive benefits, growth opportunities, and a culture of l…

Skills: Quality Management System, CAPA, Root Cause Analysis, Internal Auditing, ISO 13485

BIOLYPH logo

Client Service Facilitator

BIOLYPH

Chaska, Minnesota, United States • On-site

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Mid level

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  • $60k–$68k/yr
  • Full-time
  • high school
  • Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short-term Disability Insurance, Long-term Disability Insurance
  • Posted 90d ago
  • ~40 hrs/week

Responsibilities

The Client Service Facilitator acts as the primary liaison between clients and the production team to ensure products are delivered effectively and economically. Key duties include managing client inquiries, coordinating production requests, and maintaining detailed client records.

Requirements

Candidates must have a high school diploma and at least 3 years of related experience. Proficiency in Microsoft Office and the ability to handle physical tasks, such as lifting 10-25 lbs and wearing PPE, are required.

Full job description

 

BIOLYPH is growing! We are seeking an experienced, team-oriented, and responsive Client Service Facilitator. This full-time position offers your choice of a 4 or 5 day work week, competitive benefits, and a culture of life-work balance. 

Our Client Service Facilitator engages with and talks to our Clients to build positive relationships and act as a liaison between our Clients and the Production Team. This will be done in alignment with BIOLYPH’s business model of producing our Clients’ IVD/RUO products Effectively, Efficiently, and Economically. 

Essential Functions:

  • Cultivate lasting relationships with Clients, providing personalized, high-quality service
  • Act as the initial point of contact to professionally resolve complex Client inquiries
  • Respond to Client emails and phone calls
  • Consult with other departments regarding Client needs
  • Facilitate Production requests
  • Draft Production documents
  • Assist in planning and coordinating the activities of the Production Team
  • Support our Quality Assurance Team with Client communication
  • Prepare price quote proposals as needed
  • Coordinate the receipt, delivery and shipment of Client materials
  • Assist the Inventory Team with cycle counts and Client communications 
  • Participate in and facilitate meetings with current Clients as needed.
  • Route incoming communications to appropriate personnel
  • Maintain Client records

Secondary Job Functions:

  • Create and edit documents as needed on behalf of the Managing Director via transcription, formatting and editing as appropriate
  • Tradeshow duties and responsibilities as needed
  • Miscellaneous projects as requested 
  • Other duties as assigned by Management

Qualifications:

  • Experience / Education
    • High School diploma or equivalent
    • 3+ years of related experience

Other Requirements:

  • Provide effective and efficient communication and support
  • Handle confidential business matters appropriately
  • Well organized, pays attention to details
  • Excellent computer skills (Outlook, Word, Excel)
  • Self-motivated
  • Capability to work independently and as a team
  • Must be able to wear appropriate PPE as needed 
  • Ability to sit for extended periods of time
  • Normal vision acuity (with or without corrective lenses)
  • Ability to identify and distinguish colors
  • Ability to lift 10 lbs routinely/often/occasionally
  • Ability to crouch, bend, twist and reach
  • Ability to push/pull 25 lbs occasionally

About BIOLYPH:

Established in 1993, BIOLYPH is a dynamic, World-Class Contract Lyophilization and Component Packaging Service Company located in Chaska, Minnesota. BIOLYPH has maintained a workforce that is collaborative and innovative. 

BIOLYPH Offers:

  • Competitive pay commensurate with experience
  • Benefits for full-time employees include:
    • Health, Dental, Vision, Life, Short-term, and Long-term disability insurance
    • Paid Time Off, Paid Holidays including Floating Holidays, and Paid Birthdays
    • 401k
    • Employee Assistance Program
  • Frequent company-sponsored events
  • Clean, friendly, and collaborative work environment

Related keywords

IVDRUOLyophilizationComponent PackagingClient RelationsProduction CoordinationQuality AssuranceCycle CountsPPEContract ManufacturingPrice ProposalsTranscription

About BIOLYPH

LinkedInVisit site
Industry
Biotechnology
Company size
51-200 employees
Founded
1993
Headquarters
Chaska, Minnesota
LinkedIn followers
1,499

BIOLYPH has the production processes to convert manufacturers’ unstable reagents into stable LyoSpheres™ and the disposable devices to deliver rehydrated lyophilized reagents. LyoSpheres™ are microliter aliquots of reagents that are lyophilized as precise and durable spheres and packaged inside most delivery devices. This capability allows incompatible reagents to coexist compatibly in a shelf-stable environment while awaiting rehydration. BIOLYPH has also developed a line of Lyophilized Reagent Delivery Systems named ReActivator™. ReActivator™ incorporates manufacturers’ preportioned lyophilized reagents and diluents together inside an easy-to-use, disposable, unit-of-use rehydrating dispenser providing your customers with convenient, precise, contaminant-free reagents.

Offices: 4275 Norex Dr, Chaska, Minnesota 55318, US

Formulation OptimizationDispensingPackagingDocumentationand Lyophilized Delivery SystemsBiotechnologyManufacturing
View all jobs at BIOLYPH

About BIOLYPH

LinkedInVisit site
Industry
Biotechnology
Company size
51-200 employees
Founded
1993
Headquarters
Chaska, Minnesota
LinkedIn followers
1,499

BIOLYPH has the production processes to convert manufacturers’ unstable reagents into stable LyoSpheres™ and the disposable devices to deliver rehydrated lyophilized reagents. LyoSpheres™ are microliter aliquots of reagents that are lyophilized as precise and durable spheres and packaged inside most delivery devices. This capability allows incompatible reagents to coexist compatibly in a shelf-stable environment while awaiting rehydration. BIOLYPH has also developed a line of Lyophilized Reagent Delivery Systems named ReActivator™. ReActivator™ incorporates manufacturers’ preportioned lyophilized reagents and diluents together inside an easy-to-use, disposable, unit-of-use rehydrating dispenser providing your customers with convenient, precise, contaminant-free reagents.

Offices: 4275 Norex Dr, Chaska, Minnesota 55318, US

Formulation OptimizationDispensingPackagingDocumentationand Lyophilized Delivery SystemsBiotechnologyManufacturing
View all jobs at BIOLYPH

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