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Jobs at Hamilton Company (Now Hiring) — 18 open

Hamilton Company logoHamilton Company

Service RMA Coordinator

Reno, Nevada, United States · On-site

Mid level

Company OverviewHamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and custo…

Skills: RMA Coordination, Customer Service, Order Processing, Inventory Management, CRM Software

Hamilton Company logoHamilton Company

Associate Sales Representative- Raleigh, North Carolina

North Carolina, United States · On-site

Mid level

Company OverviewHamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and custo…

Skills: Technical Sales, Account Management, Prospecting, CRM, Business Planning

Hamilton Company logoHamilton Company

EMA Technician Lead

Reno, Nevada, United States · On-site

Mid level

Company OverviewHamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and custo…

Skills: Electro-mechanical Assembly, Troubleshooting, Production Scheduling, Inventory Management, Process Auditing

Hamilton Company logoHamilton Company

Production Supervisor

United States · On-site

Mid level

Company OverviewHamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and custo…

Skills: Situational Leadership, Analytical Problem Solving, Data-Driven Decision Making, Performance Management, Continuous Improvement

Hamilton Company logoHamilton Company

Packaging Operator- Bldg 13 Plate Production

Reno, Nevada, United States · On-site

Entry level

Company OverviewHamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and custo…

Skills: Forklift Operation, Pallet Jack Operation, Assembly, Testing, Calipers

Hamilton Company logoHamilton Company

Senior Project Leader 80 - 100 % (w/m/d)

Bonaduz, Grisons, Switzerland · On-site

Senior

Getreu der Vision "We drive innovation to improve people's lives" liefern die Hamilton Unternehmen seit 1950 Lösungen für die Gesundheitsbranche. Wir sind ein innovativer Vorreiter was Beatmungsgeräte, das automatisierte…

Skills: Project Management, Hybrid Team Leadership, Matrix Organization, Automation Technologies, Software Development

Hamilton Company logoHamilton Company

Inside Sales Specialist 80 - 100 % (w/m/d)

Domat/Ems, Grisons, Switzerland · On-site

Mid level

Getreu der Vision "We drive innovation to improve people's lives" liefern die Hamilton Unternehmen seit 1950 Lösungen für die Gesundheitsbranche. Wir sind ein innovativer Vorreiter was Beatmungsgeräte, das automatisierte…

Skills: Inside Sales, Cold Calling, Lead Management, CRM Software, Technical Consulting

Hamilton Company logoHamilton Company

Team Leader Order Processing 80 - 100 % (w/m/d)

Bonaduz, Grisons, Switzerland · On-site

Senior

Getreu der Vision "We drive innovation to improve people's lives" liefern die Hamilton Unternehmen seit 1950 Lösungen für die Gesundheitsbranche. Wir sind ein innovativer Vorreiter was Beatmungsgeräte, das automatisierte…

Skills: Team Leadership, Sales Order Processing, Export Documentation, Customs Regulations, KPI Reporting

Hamilton Company logoHamilton Company

Product Master Data / Product Change Management Manager 60 - 100 % (w/m/d)

Domat/Ems, Grisons, Switzerland · On-site

Mid level

Getreu der Vision "We drive innovation to improve people's lives" liefern die Hamilton Unternehmen seit 1950 Lösungen für die Gesundheitsbranche. Wir sind ein innovativer Vorreiter was Beatmungsgeräte, das automatisierte…

Skills: Product Master Data Management, Change Management, Engineering Change Orders, Microsoft Dynamics 365, ERP Systems

Hamilton Company logoHamilton Company

Maintenance Repair Technician - Consumables

Reno, Nevada, United States · On-site

Senior

Company OverviewHamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and custo…

Skills: Equipment Troubleshooting, Preventive Maintenance, Equipment Installation, Inventory Management, 5S Methodology

Hamilton Company logoHamilton Company

HR Admin befristet 80 - 100 % (w/m/d)

Bonaduz, Grisons, Switzerland · On-site

Mid level

Getreu der Vision "We drive innovation to improve people's lives" liefern die Hamilton Unternehmen seit 1950 Lösungen für die Gesundheitsbranche. Wir sind ein innovativer Vorreiter was Beatmungsgeräte, das automatisierte…

Skills: HR Administration, Onboarding, Offboarding, Recruitment Support, Workday

Hamilton Company logoHamilton Company

Data Analyst

Reno, Nevada, United States · On-site

Entry level

Company OverviewHamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and custo…

Skills: SQL, Python, R, Power BI, Data Analysis

Hamilton Company logoHamilton Company

Onsite Service Engineer (San Carlos, CA)

United States · On-site

$85k–$110k/yr

Mid level

Company OverviewHamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and custo…

Skills: Instrument Installation, Preventative Maintenance, Troubleshooting, Root Cause Analysis, Robotic Systems Repair

Hamilton Company logoHamilton Company

Finance Intern

Reno, Nevada, United States · On-site

Entry level

Company OverviewHamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and custo…

Skills: Cost Accounting, General Ledger Accounting, Tax Preparation, Financial Planning and Analysis, Internal Audit

Hamilton Company logoHamilton Company

Service Coordinator

Reno, Nevada, United States · On-site

Senior

Company OverviewHamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and custo…

Skills: Scheduling, Customer Service, Data Entry, Invoicing, CRM Database Management

Hamilton Company logoHamilton Company

Field Application Specialist für Life Science Robotics 80 - 100 % (m/w/d)

Schluchsee, Baden-Württemberg, Germany · Hybrid

Mid level

Getreu der Vision "We drive innovation to improve people's lives" liefern die Hamilton Unternehmen seit 1950 Lösungen für die Gesundheitsbranche. Wir sind ein innovativer Vorreiter was Beatmungsgeräte, das automatisierte…

Skills: Liquid Handling Programming, Project Management, System Commissioning, Problem Solving, Technical Communication

Hamilton Company logoHamilton Company

Junior Field Service Engineer 80 - 100 % (w/m/d)

Domat/Ems, Grisons, Switzerland · On-site

Mid level

Getreu der Vision "We drive innovation to improve people's lives" liefern die Hamilton Unternehmen seit 1950 Lösungen für die Gesundheitsbranche. Wir sind ein innovativer Vorreiter was Beatmungsgeräte, das automatisierte…

Skills: Technical Customer Support, Field Service, Process Analytics, ServiceNow, Technical Troubleshooting

Hamilton Company logoHamilton Company

Lagermitarbeiter und Prüfer 80 - 100 % (w/m/d)

Bonaduz, Grisons, Switzerland · On-site

Mid level

Getreu der Vision "We drive innovation to improve people's lives" liefern die Hamilton Unternehmen seit 1950 Lösungen für die Gesundheitsbranche. Wir sind ein innovativer Vorreiter was Beatmungsgeräte, das automatisierte…

Skills: Quality Inspection, Warehouse Management, Forklift Operation, Babtec Software, Microsoft Dynamics 365

Hamilton Company logo

Service RMA Coordinator

Hamilton Company

Reno, Nevada, United States • On-site

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Mid level

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  • Other
  • high school
  • Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation Time, Paid Sick Time, Disability Insurance
  • Posted 2d ago
  • Apply by Jun 26
  • ~40 hrs/week

Responsibilities

The RMA Coordinator manages the end-to-end Return Material Authorization process, including processing credits, invoicing, and tracking repairs. They serve as a primary point of contact for customers and internal departments to ensure timely resolution of product returns.

Requirements

Candidates must have a high school diploma and proficiency in Microsoft Office and CRM software. Previous experience in customer service, order processing, or inventory control is preferred.

Full job description

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

The RMA Coordinator performs all general office duties while coordinating Return Material Authorizations (RMA) with Hamilton customers and provides a high level of customer service through communication with customers via e-mail, fax, mail and telephone.

 

Responsibilities include but are not limited to: 

  • Responsible for processing, monitoring, and expediting Return Material Authorizations (Warranty and Non-Warranty), including credits, invoicing, new accounts, orders, quotes, etc.
  • Take the lead in monitoring the RMA process from start to finish in turning the RMA around in a timely manner and respond to customers within the allotted time-period with solution or repaired product return.
  • RMA entry and documentation into Master Control.
  • Some Technical Support to troubleshoot inquiries to solve failures and avoid an RMA if possible.
  • Complete evaluation findings for order entry errors resulting in RMAs.
  • Coordinate communication between customers, customer service personnel, service persons, internal departments, and provide information and reports as needed.
  • Customer Service back-up support including product availability request, special made product request, special shipping method request, handling phone calls, some product knowledge, etc.
  • Handle ECOs to add new parts numbers into the system.

Qualifications

  • Strong work ethic and positive attitude, excellent organization, verbal and written communication skills, able to follow procedures, problem solving and decision making.
  • Ability to prioritize tasks, manage time effectively and maintain accurate records.
  • Ability to multi-task in a fast paced environment and perform efficiently under pressure.
  • Ability to work harmoniously within the department as well as interfacing with all other departments.
  • Position requires exerting up to 50 pounds of force and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move light objects. 
  • Ability to problem solve by identifying and resolving issues related to returns, such as missing items, damaged goods and incorrect orders.

Education/Experience

  • Must have High School diploma or equivalent.
  • Previous Customer Service experience in an order processing environment/inventory control environment a plus.
  • Basic knowledge on inventory management systems and Customer Relationship Management (CRM) software.
  • Working knowledge of computers with Microsoft Office software programs.
  • Position requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move light objects.  Position requires sitting most of the time.

About Hamilton

  • Diverse portfolio of exciting and innovative design projects.
  • Tremendous opportunities for professional growth.
  • Commitment to sustainable design.
  • Competitive compensation.
  • Excellent benefit package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more.
  • Solid stable company.
  • Must pass drug and background screens.
  • May be required to wear Personal Protective Equipment (provided by employer).

EEO - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

Mid Salary

Related keywords

RMAReturn Material AuthorizationCRMMicrosoft OfficeInventory ManagementMaster ControlECOWarrantyNon-WarrantyOrder EntryTechnical SupportPrecision Fluid MeasuringCustomer Relationship ManagementLogisticsQuality Materials

About Hamilton Company

LinkedInVisit site
Industry
Biotechnology
Company size
501-1,000 employees
Headquarters
Reno, NV
LinkedIn followers
32,541

Hamilton Company is a global enterprise with headquarters in Reno, Nevada; Franklin, Massachusetts; and Bonaduz, Switzerland and subsidiary offices throughout the world. We are an industry leader in the design and manufacture of liquid handling, process analytics, robotics and automated storage solutions. For more than 60 years, Hamilton has been meeting customer needs with a combination of quality materials and skilled workmanship that ensures the highest level of performance. Hamilton’s continued commitment to precision and quality has earned the company global ISO 9001 Certification. Founded on the technology of analytical microliter and gastight syringes, Hamilton has a broad offering of laboratory products including manual and semi-automated precision fluid measuring instruments, chromatography products, process sensors, laboratory electrodes, pipettes and more. Top innovations from these lines include Arc™ pH, DO and conductivity intelligent sensors, the BioLevitator™ 3D cell culture system, Microlab® 600 diluters/dispensers and the Microlab 300 guided pipetting system. The leader in liquid handling technology, Hamilton Robotics is recognized for advancing life science and biotechnology industries with products that offer reliability, performance and flexibility. Hamilton is the industry leader in design and manufacturing, with patented technologies such as Compression-induced O-Ring Expansion CO-RE™, Total Aspiration and Dispensing Monitoring TADM™ and Anti-Droplet Control ADC™. Hamilton’s platforms include VANTAGE Liquid Handling System™, Microlab STAR™ and Microlab NIMBUS®. Hamilton Storage offers comprehensive ultra-low temperature automated sample management systems for microtube and microplate storage. Hamilton’s line of biobanking and compound storage solutions and consumables is designed for a broad array of life science processes. Products include BiOS™, SAM™ and ASM™, designed for sample integrity, flexibility and reliability.

Offices: 4970 Energy Way, Reno, NV 89502, US · Via Crusch 8, Bonaduz, GR CH-7402, CH

Life ScienceLiquid HandlersAutomationRoboticsLaboratorySyringesSample StoragePipettesChromatographyDiluters
View all jobs at Hamilton Company

About Hamilton Company

LinkedInVisit site
Industry
Biotechnology
Company size
501-1,000 employees
Headquarters
Reno, NV
LinkedIn followers
32,541

Hamilton Company is a global enterprise with headquarters in Reno, Nevada; Franklin, Massachusetts; and Bonaduz, Switzerland and subsidiary offices throughout the world. We are an industry leader in the design and manufacture of liquid handling, process analytics, robotics and automated storage solutions. For more than 60 years, Hamilton has been meeting customer needs with a combination of quality materials and skilled workmanship that ensures the highest level of performance. Hamilton’s continued commitment to precision and quality has earned the company global ISO 9001 Certification. Founded on the technology of analytical microliter and gastight syringes, Hamilton has a broad offering of laboratory products including manual and semi-automated precision fluid measuring instruments, chromatography products, process sensors, laboratory electrodes, pipettes and more. Top innovations from these lines include Arc™ pH, DO and conductivity intelligent sensors, the BioLevitator™ 3D cell culture system, Microlab® 600 diluters/dispensers and the Microlab 300 guided pipetting system. The leader in liquid handling technology, Hamilton Robotics is recognized for advancing life science and biotechnology industries with products that offer reliability, performance and flexibility. Hamilton is the industry leader in design and manufacturing, with patented technologies such as Compression-induced O-Ring Expansion CO-RE™, Total Aspiration and Dispensing Monitoring TADM™ and Anti-Droplet Control ADC™. Hamilton’s platforms include VANTAGE Liquid Handling System™, Microlab STAR™ and Microlab NIMBUS®. Hamilton Storage offers comprehensive ultra-low temperature automated sample management systems for microtube and microplate storage. Hamilton’s line of biobanking and compound storage solutions and consumables is designed for a broad array of life science processes. Products include BiOS™, SAM™ and ASM™, designed for sample integrity, flexibility and reliability.

Offices: 4970 Energy Way, Reno, NV 89502, US · Via Crusch 8, Bonaduz, GR CH-7402, CH

Life ScienceLiquid HandlersAutomationRoboticsLaboratorySyringesSample StoragePipettesChromatographyDiluters
View all jobs at Hamilton Company

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