Job Description available in French A propos de BIA Le groupe BIA est actif dans la vente, location et le service après-vente d’équipements destinés aux travaux publics, aux mines, aux carrières et au transport. BIA est …
Skills: Customer Service, Administrative Support, Billing, English Proficiency, IT Proficiency
Cette annonce est disponible en anglais About BIA BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Af…
Cette annonce est disponible en français A propos de BIA Le groupe BIA est actif dans la vente, location et le service après-vente d’équipements destinés aux travaux publics, aux mines, aux carrières et au transport. BIA…
Skills: Customer Service, Administrative Support, Billing, English Proficiency, IT Proficiency
A propos de BIA BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 13…
Skills: Equipment Maintenance, Troubleshooting, Mechanical Systems, Hydraulic Systems, Electrical Systems
Job beschrijving enkel beschikbaar in het Frans A propos de BIA Le groupe BIA est actif dans la vente, location et le service après-vente d’équipements destinés aux travaux publics, aux mines, aux carrières et au transpo…
Skills: Customer Service, Administrative Support, Billing, English Proficiency, IT Proficiency
Cette annonce est disponible en anglais About BIA BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Af…
Greater London, England, United Kingdom · Remote OK
Mid level
Cette annonce est disponible en anglais About BIA BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Af…
Skills: Order Fulfillment, ERP Administration, Customer Invoicing, Export Documentation, Letter Of Credit
Saint-Maurice-d'Ételan, Normandy, France · On-site
Mid level
Cette annonce est disponible en Anglais About BIA BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Af…
Job Description available in English About BIA BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Afric…
Skills: General Ledger Accounting, Month-end Closing, Financial Reconciliation, Fixed Assets Management, SAP
Job Description available in English About BIA BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Afric…
Cette annonce est disponible en anglais About BIA BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Af…
Job Description available in English About BIA BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Afric…
Ba-Phalaborwa Local Municipality, Limpopo, South Africa · On-site
$3k–$4k/mo
Mid level
This Job Description is available in French A Propos de BIA Le groupe BIA est actif dans la vente, location et le service après-vente d’équipements destinés aux travaux publics, aux mines, aux carrières et au transport. …
Skills: Spare Parts Management, Technical Consulting, Inventory Management, ERP Software, Order Preparation
Job Description available in English About BIA BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Afric…
Skills: Parts Logistics, Transport Arrangement, Export Documentation, SAP, Supply Chain Management
Job beschrijving enkel beschikbaar in het engels Inleiding BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in E…
Cette annonce est disponible en anglais A propos de BIA BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Euro…
Job Description available in English About BIA BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. BIA is present in Europe, Africa an…
Job Description available in English About BIA BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. BIA is present in Europe, Africa an…
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Full-time
Attractive Salary, Career Opportunity, Comprehensive Training Program
Posted 20d ago
~40 hrs/week
French
Responsibilities
The After-Sales Service Assistant manages telephone reception, customer welcoming, and the administrative back-office for the workshop. Key tasks include opening repair orders, tracking hours, managing supplier invoices, and handling customer billing.
Requirements
Candidates should have basic technical knowledge of public works equipment and proficiency in IT tools. Strong interpersonal skills and a medium level of English (oral and written) are required.
Full job description
Job Description available in French
A propos de BIA
Le groupe BIA est actif dans la vente, location et le service après-vente d’équipements destinés aux travaux publics, aux mines, aux carrières et au transport. BIA est présent en Europe, Afrique et Asie et compte plus de 1500 collaborateurs enthousiastes.
Résumé
En relation étroite avec le Responsable Atelier, l’assistante SAV assure la réception téléphonique du SAV et l’accueil des clients du site auquel elle est rattachée. Elle assure le back-office de l’activité SAV et en coordonne le suivi centralisé en relation avec le service comptabilité.
Quelles seront vos responsabilités?
Activités principales :
Ouverture des OR
Planning intervention pour interventions + commande des pièces entretien / devis
Imputation des OR sur les feuilles journalières
Saisie des heures dans module Gestion des heures par salarié
Suivi des fiches de présence, de récupérations et congés
Ouverture d'une intervention supplémentaire si besoin
Bon de commande travaux extérieurs
Réception de la facture + BR vérification montant et imputation
Comptabilisation des factures fournisseurs
Vérification et édition de l'OR
Clôture de l'OR
Suivi et demande des bons de commandes clients
Édition de la facture client / Cessions
Création d'un AG pour garantie
Envoi des factures
Création des contrats d'entretiens IRIUM
Facturation des contrats d'entretien mensuel
Activités spécifiques :
Accueil téléphonique et prise de messages
Traitement des Analyses d'huiles
Suivi des dossiers machines
Insertion dans Shark et dans KOMTRAX
Classement et archivage des documents liés au SAV
Gestion des litiges en collaboration avec la comptabilité et le responsable garantie
Création d'un avoir en cas de litige
Procédure fin de mois IRIUM
Gestion de la boite à Pharmacie Atelier et dépanneurs
Rédaction des VGP et archivage
Quel est le profil recherché?
Connaissances basiques techniques liées aux matériels Travaux Publics
Aisance relationnelle (contacts clients)
Esprit managérial
Maîtrise de l'outil informatique
Maîtrise de l'anglais (oral et écrit) >> Niveau moyen
Pourquoi rejoindre BIA?
Un contrat permanent avec un salaire attractif combiné à d’autres avantages
Une entreprise à taille humaine à dimension internationale, favorisant l'autonomie et l'esprit d'équipe
Rejoindre des collègues expérimentés et passionnés au sein d'une entreprise familiale en pleine croissance
Bénéficiez d'une opportunité de carrière stimulante avec un programme de formation complet
Vous avez la possibilité de prendre des initiatives et de développer d’avantage la fonction
Since 1902, BIA is recognized by its customers for the quality of its products and services in the mining and quarrying, construction, transport and energy sectors as exclusive distributor of Komatsu equipment and parts, as well as other reputable manufacturers like Metso, Cummins, Bomag, MAN, Foton, Furukawa, GHH… for complementary products.
Today BIA Group has become a well-established, multinational and trusted long-term business partner, operating in more than 20 countries in Africa and in the Benelux regions. The family-owned group distinguishes itself through the extent of its network and state-of-the-art technical facilities to support its clients close to their operations.
The group is continuously developing its capabilities and expertise to meet the ever-growing customer needs. BIA provides a wide range of solutions including equipment sales, rental, parts supply, aftersales services as well as support services such as structured financing solutions, supply chain management and training to assist its customers on their project's development. More recently, BIA was pioneer in adopting innovation & technology solutions to increase customer’s productivity and safety on sites.
Offices: NexTeracom Tower 1, Level 4, 9, & 13, Ebene, Plaine Wilhems 72201, MU · Rameistraat 123, 3090, Overijse, Flemish Region 3090, BE
Since 1902, BIA is recognized by its customers for the quality of its products and services in the mining and quarrying, construction, transport and energy sectors as exclusive distributor of Komatsu equipment and parts, as well as other reputable manufacturers like Metso, Cummins, Bomag, MAN, Foton, Furukawa, GHH… for complementary products.
Today BIA Group has become a well-established, multinational and trusted long-term business partner, operating in more than 20 countries in Africa and in the Benelux regions. The family-owned group distinguishes itself through the extent of its network and state-of-the-art technical facilities to support its clients close to their operations.
The group is continuously developing its capabilities and expertise to meet the ever-growing customer needs. BIA provides a wide range of solutions including equipment sales, rental, parts supply, aftersales services as well as support services such as structured financing solutions, supply chain management and training to assist its customers on their project's development. More recently, BIA was pioneer in adopting innovation & technology solutions to increase customer’s productivity and safety on sites.
Offices: NexTeracom Tower 1, Level 4, 9, & 13, Ebene, Plaine Wilhems 72201, MU · Rameistraat 123, 3090, Overijse, Flemish Region 3090, BE